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Business Profile

General Contractor

Giant Remodeling and Design, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract with the company on 8/21/23 to replace exterior siding on my house. The work commenced the week of November 13 and concluded on or about the date of November 28. The contract called for exterior siding replacement, replacement of rotted corner trim and painting of second floor siding. In January 2024, I contacted the company as I noticed that some rotted corner trim on the front of the house had not been replaced. This had to have been a conscious decision, as the crew had to remove the trim and rain gutter to replace the siding: apparently they just put the rotted trim back. Have been in touch with the company every 14 days to determine when they will return to complete the job but no response. I have contacted *************************** GM and ***************************, *****************

    Business Response

    Date: 05/23/2024

    The General Manager has been in communication with customer to get the Service scheduled and issues taken care of.

     

    Business Response

    Date: 06/03/2024

    The General Manager has been in communication with customer to get the Service scheduled and issues taken care of.

    Customer Answer

    Date: 06/03/2024

    I will click "Accept" because there is no other choice.  *** has been very responsive to my issue and contacted me last week.  He advised that he would be sending a crew down, but he does not have a date as of yet.  I thanked him and hope that it will be scheduled soon.  If I do not hear from him or if the issue has not been resolved in 30 days (7/3/24), I will have to reopen the incident. 

    Customer Answer

    Date: 06/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********. I will click "Accept" because there is no other choice.  *** has been very responsive to my issue and contacted me last week.  He advised that he would be sending a crew down, but he does not have a definite date as of yet.  I thanked him and hope that it will be scheduled soon.  If I do not hear from him or if the issue has not been resolved in 30 days (7/3/24), I will have to reopen the incident. 


    Sincerely,

    *****************

  • Initial Complaint

    Date:04/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They took my deposit of over $13,000 with the promise of adding a screen over my pool. they took the money and disappeared.No materials were ever delivered No work was ever done

    Business Response

    Date: 04/11/2024

    We have been in communication with the customer and informed them that we are waiting for the permit to be issued.  Customer has agreed to wait for permit and move forward with the job.

  • Initial Complaint

    Date:10/12/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed a contract with this merchant for some inside house work on 5/22. That stated the work would begin within 2-4 weeks and will take 2-3 days for completion. We are now in October and lie after lie about when someone will come complete the work which went on until September, we asked to cancel and get a refund since they are in breach of contract..Aaron came to pick up the material on 9/13 and said a check will be sent next Friday. Some time rolls around and still no check. I reach out again on 10/2 and advised no check. He responds and says, it was mailed last Friday...here we are again and no check. Now I am done working directly with the owner and will take this to court if needs be, and it will be asking for a heck of a lot more than what is due back. He will pay for interest we lost, attorney fees, time taken off work so someone would be home when we were told someone would show up which was several times, etc.

    Business Response

    Date: 10/31/2023

    The homeowner was provided a full refund for all funds paid to Giant Remodeling. We apologize for any inconvenience. We apologize we were unable to complete the requested work in an acceptable timeframe.

    Customer Answer

    Date: 11/09/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.  This has been resolved and we received the refund from the company. 



    Sincerely,



    ***** *******

Giant Remodeling and Design, LLC is NOT a BBB Accredited Business.

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