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Business Profile

Furniture Stores

Collier's Furniture Expo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a ROBROY sectional sofa from this website on 12/19/24 for ******* ago -********************************************* There is a store called in Colliers in *******, ** that I placed the order with.The problem is I have not received the sofa and can't contact them.Both Websites says they are closing the store and consulting an attorney.And I can't contact them online or at either of these phone numbers -************ or ************.The order number is ******.I am worried about receiving my order ?Can you help please ?**** ******** ************************************* ************

  • Initial Complaint

    Date:12/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 23rd 2024, my wife and I came into ******* Furniture expo store and selected a leather sofa set. We paid the amount due in full. The total cost was $9,627.86. We were told it would take 4-6 months for the furniture to arrive. We have left several messages with unreturned calls. I went to the store today and learned that they have closed the store with no furniture inside. Currently I am seeking the furniture I ordered or a full refund.

  • Initial Complaint

    Date:11/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi I purchased a sofa for $5657 on May 27, 2024. The sofa was supposed to be delivered in 10 weeks. At the 10 week ***** the merchant called informing me about a 1-2 week delay due to faulty materials. That delay turned into months of delays with ever changing stories that materials didn't arrive, that the item is stuck in customs and more. On Oct 7 I cancelled the order and was promised a refund via check in 7-10 business days. Days went buy and the run-around from ******* continued: The person signing the check is out. Accounting doesn't work today. And more made up stories. As of today, Nov 6, I'm still waiting for the check. Net net, it's a shady business (guess not too atypical for a furniture merchant).

  • Initial Complaint

    Date:09/19/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two power reclining couches from Colliers Furniture Expo on 11/21/20 along with a five year warranty. One of the power recliners stopped working so I called Colliers for a warranty claim and service. They sent out two technicians on 8/30. The technicians said that it needed an new motor and they would see if they had one back in their warehouse. I never heard from anyone again since then. I called the store last week to follow up and they had no record of anything and took my info and said someone would call me back but never did. I called the store again on 9/19/24 to follow up and I spoke with the same woman I spoke with last week. Once again she had no record of anything and said she would follow up and have the Manager call me on 9/19/24. She also informed me they are going out of business and only keeping an online store. I did not hear from the manager on 9/19/24 and tried calling the store once again and now no one is answering the phone.

  • Initial Complaint

    Date:04/04/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company overcharged me for a sofa.

    Business Response

    Date: 04/16/2024

    *****************, You purchased a sofa for the original price then cancelled it when it was ready to ship and we gave you a full refund. You the scheduled the delivery of the sofa after know it was refunded. When we found out it was delivered we charged you the total due. After contacting you about it we discussed you keeping it for a discount which we processed and gave to you. Your total price paid was $2500. If you never accepted it without contacting us this could have all been avoided.

    Customer Answer

    Date: 04/17/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:08/24/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/12/223 I entered into a contract with Collier Furniture (aka Leather Furniture Expo) and purchased a custom leather sectional order ******* for $14,332.70. Payment method was via Collier Furniture revolving credit account via ***** *****. Account was created/credit approved and preauthorization was approved with deferment of payments until item was received. Payments were per contract 12 months interest free with a 28.99 APR if not paid per contract. I received weekly updates on the progress of my item. On 08/21/23 I received a message from Collier Furniture notifying me that I would have to pay cash 1/2 now 1/2 at delivery for my item. This resulted in me having to cancel my order. On 08/23/2023 I contacted ***** ***** whom confirmed that the account was active and a preauthorization in the amount of $14,332.70 had been processed. Collier Furniture needs to complete the transaction as per our agreement.

    Business Response

    Date: 09/07/2023

    We apologized to Mr. ****** but we could no longer accept payments thru ***** ***** and offered a discount to pay a different way. Mr. ****** accepted our offer and paid with a  credit card.

  • Initial Complaint

    Date:01/30/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have a dog. We shopped around at different furniture stores to find a couch we could use. Victor G**** at furniture expo told us the dog would not scratch the upgraded leather on his couches. Using a key he scratched a swath of the leather with all his force to show that the texture would not allow it to be scratched. We showed him a picture of the dog and he swore it would not damage the leather.

    Less than 4 months after receiving the couch we've had them out to our home twice and need them out again for scratches on the leather. The sales reps lies made us spend over $4000 more than we normally would on a couch. He now denies saying anything or even using the keys when my wife and daughter both witnessed him using the keys. They need to take the couch back and refund our money or give us back 50% of the cost so it's in the same range as the other couches we were looking at. Actual cost of the couch was $8,346 with a $1509 delivery fee. They are no longer willing to cover the scratches and are pushing us on the warranty which only allows one fix for dog scratches.

    Business Response

    Date: 04/19/2024

    We would never tell a customer that leather does not scratch especially when they have animals, which is why we do sell protections plans. We sent a tech numerous times on our dime to keep addressing the issue of their dogs scratching the sofa. We finally told the customer that they would need to file a claim with their protection plan which they were not happy about.

    Customer Answer

    Date: 04/22/2024

     
    Complaint: 18950337

    I am rejecting this response because the sales rep absolutely told us the leather would hold up to casual use by pets*  We showed them pictures o four dogs and they showed us how they could drag a piece of metal down a leather scrap and it did not leave a mark * They specifically 1000% showed us that the couch would be safe* They should change their deceptive sales techniques*  I really don;t know why people can't just be honest and set realistic expectations*  Like what he is lying and saying they told us in the beginning*  You can't change your story after a sale* 

    Sincerely,

    *****************************

  • Initial Complaint

    Date:01/16/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Palliser sofa & loveseat on May 3, 2022 from Collier’s Furniture for $5,553.30. It was delivered 7-10 days later. On 9/1 I contacted them because the furniture was falling completely apart. I had been in SD for an entire month so the furniture had not been used very much.
    The seats collapsed & tilt to the center. Reclining mechanism is squeaking, leans & hesitates to work. Sofa back cushions getting flat even the electric lumbar. I sent them 9 photos of the sofa.
    On 9/22 they said their repairman Angel would contact me within 5-7 days. He inspected furniture 11/3. On 11/29 I sent an email stating “ I haven’t heard anything from anyone as to what you are doing to repair or replace the furniture” when Angel flipped the sofa over, , I was alarmed to find out it is pressed particleboard on one end and hardwood on the other end. I believe the furniture was a return that had been repaired previously because Angel said over and over to purchase the extended warranty.
    On 11/30 the emailed me offering a store credit. Didn’t offer to repair or replace it. On 12/14 I went into the store and spoke to Victor. There were only 2 sets that could work for me And he said it would take 5 or more months to get the items & it would cost way more. I requested a full refund at that time. On 12/15 I had not heard from them so I requested the furniture be picked up. I was told they could pick it up but I would be charged $1665.99. They never offered to repair it under warranty. I emailed that “I will not pay a return fee of $1,665.99 to return furniture that I believe was previously damaged & repaired prior to you selling it to me. When your repairman flipped the sofa over there was particle board frame on one end and hardwood frame on the other. This was sold to me as new furniture, not used, damaged or from a return”. They responded that “ You will have to pay a return fee, but I was able to reduce it to $832.99”
    I want a full refund for previously damaged/sold items.

    Business Response

    Date: 04/19/2024

    To whom it may concern:

    This issue has been resolved, **************** came in and reselected and received his new furniture back in July of 2023.

    Customer Answer

    Date: 04/22/2024

     
    Complaint: 18808669

    I am rejecting this response because:

    I was forced into purchasing something else or loose over $3,000.00 dollars.

    So I did place the new order and waited 4-5 months to receive it and I had to pay over $1,200 additionally for it  

    Not that Ive had the furniture a few months it too is breaking down and the cushions are collapsing.  I notified them on February 21st that it was breaking down after only a few months of having it in my home.  Im not home a lot so the sofa has barely been sat on. They sent a case number and said the manufacturer Natuzzi Furniture would have to handle the issue under the warranty.

    I Received a message from ******* that said they ordered the parts and that a repairman would be sent once I received the parts. I was ok with that but last Thursday they stated they were denying the warranty claim that they previously confirmed stating normal wear and tear. I dont know about anyone else, but when I pay $3,600 plus for a sofa I expect to be able to sit on it occasionally  

    When I responded to Natuzzi I sent it to ******* Furniture too. No one has responded from either company.

    Bad furniture for premium price and no customer service whatsoever.

    They should refund me in full for the second faulty and inferior sofa .

    Shameful 


    Sincerely,

    ***********************

Collier's Furniture Expo is NOT a BBB Accredited Business.

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