Business Profile

Dentist

Greenberg Dental Associates, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Greenberg Dental Associates, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

39 total complaints in the last 3 years.
16 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/08/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greenberg Dental Kissimmee saw me as a patient on July 3rd 2025, the surgical team gave me a consult and recommended a Wisdom Teeth Removal surgery, they offered a payment plan which I gave a deposit of $340. (A total of $2009, monthly payments of $146 for 12 months) I got a second opinion and decided to cancel my appointment and DID NOT get the surgery. However they are not responding to my request to cancel the monthly payments with their partnered company ******. They have not taken any kind of action since I canceled my appointment which makes me think they do not care to resolve this. This affects me economically and would like for this to be resolved as soon as possible.
Business Response
Date: 07/23/2025
Attached account ledger show a refund was issued to Sunbit on 07/09/2025 (last entry on the ledger).
Thank you
Initial Complaint
Date:06/12/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
06/12/2025- I attempted to go to my scheduled appointment. The staff is not prepared or communicate with each other. Unprofessional, not considerate, not helpful. Wasted my time that I took off out of work. Sat for almost 2 hrs without being seen. Until I had to finally leave to go back to work. Attempted to reschedule attended again waited for another hour. Without being seen. And could not keep risking to miss time from work when I had scheduled appointments both time. Then made another appointment got there. Said they didnt have my paperwork ready or insurance info. Mind you prior on my first appointment I went to. They collected and did all the proper documentation then. Said I had no referral. Which all was done the first time I waited for almost 2 hours. There staff is a poor excuse for employees. Not an inch of care or concern for someone going through this experience. I asked for a direct number for the person in charge. They gave me a card with a number that is no longer in service.
Business Response
Date: 06/16/2025
Our customer service department reached out to Mr. ********* to see how we could help going forward. Thank you
Customer Answer
Date: 06/16/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *********
Initial Complaint
Date:06/04/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Aug 24 2024 2 crowns Disputing $ 980 not aligned correctly, missed work, sleep Not resolved, manipulated me into getting more credit
Business Response
Date: 06/04/2025
We will need the office/location treatment was done at so we can further look into this. Thank you
Initial Complaint
Date:05/21/2025
Type:Order Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to the ***************************************** today at *************************************************************** ************** for a cleaning and x-rays. ( care plus my insurance pays pays for this service). ********* dental says they needed 44 dollars up front for x-rays. I ended up leaving, they didnt want me to skip the x-rays and just do the cleaning After I got home I called the insurance company and they do infact pay for x-rays ( two types full and bite ) . Yet, they never submitted anything to the insurance company to check for costs ect!A few years ago with ****************they pay for everything-( filling,cleaning,crown x-Ray 2 types, ) yet, they had me pay $500.00 ended up charging ****** with ***** credit. I kept asking about it and they kept denying it! All I am saying there is something wrong. I never had 3 D x-rays and no reason for a back tooth, plus cosmetic . What is that ? Nothing but over charging for no reason at all!
Initial Complaint
Date:04/14/2025
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Cross contamination
Business Response
Date: 04/25/2025
We would certainly like to hear more about your experience in one of the Greenberg Dental offices. Please provide the office location visited or call the customer service department at **************. Thank you
Customer Answer
Date: 04/25/2025
Concerns Regarding Proper PPE Protocol and Infection Control I am writing to express my serious concerns regarding the observed protocols for personal protective equipment (PPE) usage during our recent visit for my children's x-rays. During our appointment, the x-ray technician did not formally introduce herself, which contributed to a lack of confidence in her adherence to safety protocols. I observed her leaving one room while still wearing the same PPE and gloves without changing them before taking x-rays of both of my children. In addition, she used the same gloves to maneuver on the computer, which raises significant concerns about cross-contamination. Furthermore, I noticed that the used dental equipment was improperly disposed of in the sink alongside excess trash instead of following the proper disposal procedures. This poses additional risks not only to the health of my children but to all patients and staff present in the facility. Lastly, after our visit, we were instructed to enter another room where next patients had been set up, exposing tbose instruments to potentially contaminated air. I urge you to look into these matters as maintaining strict compliance with PPE protocols is crucial for ensuring the safety and well-being of both patients and staff. Thank you for your attention to this important issue.
Customer Answer
Date: 05/28/2025
Concerns Regarding Proper PPE Protocol and Infection Control I am writing to express my serious concerns regarding the observed protocols for personal protective equipment (PPE) usage during our recent visit for my children's x-rays. During our appointment, the x-ray technician did not formally introduce herself, which contributed to a lack of confidence in her adherence to safety protocols. I observed her leaving one room while still wearing the same PPE and gloves without changing them before taking x-rays of both of my children. In addition, she used the same gloves to maneuver on the computer, which raises significant concerns about cross-contamination. Furthermore, I noticed that the used dental equipment was improperly disposed of in the sink alongside excess trash instead of following the proper disposal procedures. This poses additional risks not only to the health of my children but to all patients and staff present in the facility. Lastly, after our visit, we were instructed to enter another room where next patients had been set up, exposing tbose instruments to potentially contaminated air. I urge you to look into these matters as maintaining strict compliance with PPE protocols is crucial for ensuring the safety and well-being of both patients and staff. Thank you for your attention to this important issue.
Initial Complaint
Date:03/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid this company for services that I had rendered I later found out from my insurance company. I should not have paid them because theyincorrectly billed. They started off first by making the mistake of telling me they did not bill secondary insurance, which was incorrect they tried to get to file my own claim. My insurance company rejected it and said they had already paid Greenberg dental and that I was due for a refundof $200 from my first service in November and $45 for my second service. I have called them over 57 time. Talked to customer service department left several urgent messages with no resolution and this started November 2024 they owe me $245 and that is my goal to get it back. This has been a bit of a stressful time consuming process. I have just been sent in circles everyones passing the ball. No ones trying to give me my money back I need this resolved as soon as possible.
Business Response
Date: 04/02/2025
This account was reviewed in detail by the billing director. Greenberg Dental also spoke with the insurance to get additional information. After the final review was completed it was determined that no refund is warranted in this case. Thank you
Customer Answer
Date: 04/07/2025
I spoke with Delta Dental my secondary insurance they told me they would have paid once they received notice from ***** that they have paid their part. The reason why they did not pay, they said because Greenberg Dental used the wrong billing code.The code they submitted for payment doesnt exist, secondly the provider that I saw IS a network provider. according to DELTA DENTAL They have not received a bill for the second service that I paid $45 for. I dont understand how they can tell me they dont owe me anything when they billed incorrectly and still have not mentioned why they collected my $45 in addition to the other money. They are incompetent and unprofessional. I should not have had to make 57 calls left urgent messages on,y to have them ignored. They DONT answer the phone it is hard as h*** to get through to that office.maybe this is there practice if taking advantage of folks. I do see other billing complaints as well. What they need to do is have someone who is competent redo the submission of the bill and promptly refund my money. The total of $203.00 plus the $45 that they have not addressed. The $45 was paid on 1/17/2025 even though they have not billed my insurance for any services for that date. So I am not satisfied with there response and I wish to move forward with this complaint.
Customer Answer
Date: 04/07/2025

Complaint: 23137829

I am rejecting this response because: they are incompetent and unprofessional and no one seems to know what they are doing. They billed incorrectly I have spoken to the supervisor at my insurance company and the provider is a network provider and that makes a difference as well. I paid $45 on 01/17/2025 and they have yet to even bill either insurance for any services. How do you collect and there is no billing data to reflect the reason for payment. Cigna and Delta dental have confirmed that the *** code was incorrect and that the code they submitted doesnt exist. I am so fed up with this whole procedure and what a waste of my time. 57 calls urgent messages and no response. It is hard as h*** to get through to them they dont answer the phone and when they do you get different messages depending on who you talk to. I want my money and that is the only resolution Im will to accept I have seen other billing complaints so maybe this is what they do I need my $203 plus my &45 and they should pay me for all the time I have spent dealing with this since I had the procedure in November of 2024 and here we are still going on just totally ridiculous and unnecessary

Sincerely, ***** ******

***** ******
Business Response
Date: 04/15/2025
This account was reviewed in detail by the billing director. Greenberg Dental also spoke with the insurance to get additional information. After the final review was completed it was determined that no refund is warranted in this case. Thank you
Customer Answer
Date: 04/28/2025

Complaint: 23137829

I am rejecting this response because: they are just going around in circles, trying to steal my money. They have not even submitted billing for my second visit. I paid them for that visit as well. They are incompetent untrained and you can call five times and get five different answers. I need my want money I want my money and thats The only thing Im willing to settle for they are not telling the truth when they said they billed correctly. I spoke to my insurance company as well and they told me that Greenberg submitted a billing code that was not valid.
Again, and I was told on several occasions that my money would be refunded that they would send it in a check. I called one day and told them the card was not valid because I had a new credit card that I used for the visit they told me oh dont worry we mail out the check when I called again. They told me They were waiting on my insurance company to respond. I called my insurance company and thats when they told me that the billing was incorrect. Im sure Im not the first ****** this has happened to did you check the record to see if this is something that they do often? Is it a pattern? I need my refund for both visits that they took from me incorrectly so you can relay that to them and Im standing firm I want my money back.
Sincerely,

***** ******
Customer Answer
Date: 04/28/2025
I would also like to make it known I will not be returning to that office for any services nor will any of my family members I will be collecting my records and going to somewhere where I feel confident that they know where what theyre doing I have spent and invested so much time and energy into this. It is ridiculous. They need to train better if they had collected both my insurance cards on day one of my visit, I believe I would not be going through this mess that Im going through now is because of incompetent folks that I am placed in this situation is time-consuming and stressful and its totally unnecessary and could have been avoided.
Customer Answer
Date: 04/28/2025
I contacted Cigna and spoke to the supervisor ********* he assured me that I am owed money without a doubt. I then spoke with ****** also at ***** he informed me that I am owed a refund from ********* Dental. ********* submitted billing codes of D3320 and D3331 those codes are for the root canal that was done on 11/20/2024. My out of pocket expense for D3320 was $31 for D3331 the out of pocket was $14. The provider that I saw is a in network provider. ********* dental has a contract with *****. ********* dental has agreed to accept what Cigna pays them for procedures performed. I paid $200 out of pocket to ********* and I should not have. The next date of service was 01/22/2025. Billing codes D2950 that was was crown preparation. My out of pocket expenses was $44. I paid that. They need to refund the difference from the procedure on 11/20/2024. In addition to speaking with the supervisor and the one representative ******, I also spoke to ***** at Cigna. ***** confirmed what the other two folks at ***** told me I should not have paid $200 out-of-pocket thats three people from ***** that have confirmed that I paid unnecessary money.
The next mistake from Greenberg was made when they turned around and tried to bill Delta Dental. That is my secondary insurance through my husband. Delta Dental denied the claim the code they used was D3999. Thats not a valid code as per Delta Dental. ****** was the representative at ***** Dental that I spoke with. She said the reason Delta Dental denied the claim was that Cigna paid $754 to Greenberg Dental that was the agreeable allowed amount thats contracted with *****. So ****** Greenberg Dental tried to build after they had already received my $200 and Cigna payment of $754. There was nothing left to pay so Delta Dental denied the claim because it had already been paid in full and also because D3999 is not a valid billing code thats a miscellaneous code that was used to try to retrieve additional money from Delta Dental . So in summary ***** paid Greenberg what was the agreeable in network provider fee. My only out-of-pocket expense was $31 plus the $14. I paid $200. They need to subtract that from my $200 and refund my money. again. I spoke to three people at Cigna and one person at ***** Dental and that is the fact that they gave me if you want to verify this have ********* Dental pull up their contract with Cigna and see what is allowed for root canal and what my out of pocket expense is that would put a end to all this back-and-forth. It is written in their contract what they can charge for a root canal procedure and what Cigna pays. They cannot go outside of that contract to retrieve any extra money from me other than what my allowable expense is. Its in their contract with ***** and the supervisor assured me, Greenberg Dental cannot violate their contract by going outside of what they have agreed to.
Initial Complaint
Date:01/28/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been a patient of Greenberg Dental in the ***************** Office for 25 years without any issues until today's (1/28/25) encounter with Dr. ****** **********. Despite regular exams and oral hygiene every six months, Dr. ********** refused to let me have a cleaning with the oral hygienist and was very rude. He condescendingly told me that I need a deep cleaning from a specialist, which is something no other Greenberg dentist has ever suggested. While I don't disagree with his recommendation, his attitude was unacceptable. As a patient, I should have been allowed to still have my cleaning and not been denied services based on one appointment. Dr. ********** would benefit from learning about customer service and patient care, considering patients spend their hard-earned money at his office.
Business Response
Date: 01/29/2025
First and foremost,Greenberg Dental would like to apologize for the substandard care you received in one of the offices. We would like to hear more about the treatment you received from the office staff, to include the doctor. Please call our customer service department at ************** if you would like to share any additional information that would help us improve our customer service skills at the office level. Thank you.
Initial Complaint
Date:01/23/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have two business account with you. Gold card has been locked up for months now, I called your customer service and you told me that after making payments for 2 month you will unlock it. Nothing like this happened. Card number *****. I need to talk to your headquaters, your customer service is useless and my late payments were not fully paid back.
Business Response
Date: 01/24/2025
This may have been sent to Greenberg Dental & Orthodontics by mistake. We could not find this individual as a patient in our Dental Group. Thank you
Customer Answer
Date: 01/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ********
Initial Complaint
Date:01/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transactions: 8/12-9/13/24-Total: ******** On 8/12 I was told that I needed a crown on tooth#2 with a filling, and that I had one cavity that needed to be filled on tooth#**(which I had done that day(8/12), or so I thought, it was never addressed)With tooth#2, at NO point was it specified that I would possibly need a root canal, due to the severity of the cavity. On 8/13- I had tooth #2 cleaned out with a filling and a temp crown was placed. I started having severe pain and was taking ********* to subside it. When I went on 8/27 to have my permanent crown put on things were NOT good. When the assistant went to remove the temp crown it was brutal. I told her and my dentist that I have been experiencing extreme pain prior to. Any air, heat or cool that touched that area sent me thriving in pain, after they removed the temp crown. ( It was the worst pain I have ever experienced) They numbed the area with gel and proceeded to pull a part of the temp material out of my gum and the dentist said oh that is sharp She said(the dentist ) that I was bleeding and she cleaned the area as I needed it cleaned anyway. Then she proceeded to poke my gum again and said the problem was in the gum and NOT the tooth.(I already showed symptoms of *********************) and she proceeded to put the crown on anyway and said I was just sensitive. On 9/6, I went to get a perio root scale done on my left 4 quadrants,and on 9/13 the right side. I told the dental hygienist of my pain and redness with tooth#2(i just had a crown put on) on my right side, and she said she would tell the dentist. The hygienist told me that she(the dentist)would see what she could do to relieve my pain). Never addressed. After leaving them the findings are: Irreversible pulpits tooth#2, tooth#** had a huge cavity(8 in mouth total!!!)Massive buildup found as perio cleanings not done, and I could feel the buildup come off as she worked. Negligent acts, poor manner and lack of informed consent.
Business Response
Date: 01/07/2025
After a detailed review of all the documents (to include the consent) that were signed by this patient, and also a review of all x-rays, Greenberg Dental does not feel a refund is warranted in this case. Please see attached supporting documents. Thank you.
Customer Answer
Date: 01/07/2025

Complaint: 22752062

I am rejecting this response because:
Me signing paperwork does not excuse the treatment I received during this time. You knowingly put a crown on when I was thriving in pain, and then try to excuse that with signed paperwork. Your statement does not address how I was told I only have 1 cavity, but I have 9 in total. Tooth #** was never addressed but yet I was charged for it and I had a huge cavity that was very close to the nerve, in which I have had to receive further treatment on. Tooth#**,2,3,4,5,18,19,&20 all need treatment. Why was I not INFORMED of the extent of my dental situation and charged for work that had never been done? And you are telling me you viewed the x-rays? I think NOT! How between the dentist and the hygienist were they not seen? Which further reaffirms why my teeth were also NOT cleaned properly! I requested the dentist to call me twice to explain to me, why my treatment was carried out the way it was with NO response. This is now why I am pushing forward down this path. I have been to two accredited dentist practices and both have seen the same situation. Had I not trusted my gut to leave, I wouldnt have known the extent of my dental situation. This situation needs to be resolved and accountability taken, before the decision is made to report this to the dental board.

Sincerely,

***** *********
Initial Complaint
Date:10/14/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Friday, October 4, 2024 I was overcharged by the Greenberg Dental in St. Cloud $2645. For the following items and codes: D9430 office visit for observation (I was there at a regular visit not an emergency and was charged twice by office staff and argued with me) $10.00 D2335 resin-4 w/incis angle-anterior (chipped front tooth 24) $40.00 Crown# tooth 4, 13, and 15: D1111 Cosmetic upgrade (for crown) $610 x 3 = $1830 - D2740 Crown- porcelain/ceramic $240 x 3 = $720 - D2950 Core buildup, include any pins $15.00 = $45 Greenberg Dental St. Cloud submitted the following claims below to ************** in the amount of $ ********. My patient responsibility is $465.00 Claim # ************** D0150 Comprehensive oral evaluation- new or established patient $0.00 D0274 Bitewings - four radiographic images $0.00 - D0330 *************** graphic image $0.00 - D1110 Prophylaxis (cleaning) - adult $0.00 D2950 Core buildup, include any pins (tooth 4, 13, and 15) $15.00 x 3 = $45 D2751 Crown-porcelain fused to predominantly base metal (tooth 4, 13, and 15) $140 x 3 = $420.00 - D2335 Resin based composite-four or more surfaces $0.00 (tooth 24)On October 7, 2024 called the office several times and I was told someone would call and never did. On Tuesday, October 8, 2024 received a call and was told my crowns were ready. The staff member explained that Dr. **** only does crown D2740 (all porcelain) not D2751 and thats why is a cosmetic upgrade. ********** called on my behalf and the front desk hung up on the ********** rep. ***** #4 is causing a lot of pain. I want my full refund of $2645 so I can see a different dentist. Dr. **** and staff pressured me to unnecessary procedures, overcharged for them and are running an insurance scam. Never explained or saw paperwork. There are discrepancies on what I was charged to what was submitted to the insurance. Found out the claims cant be submitted to the insurance until the service was done. I must have porcelain infused metal crowns.
Business Response
Date: 10/16/2024
The office/doctor contacted the patient on 10/15/24 and will help solve these concerns. Thank you

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Greenberg Dental Associates, LLC is NOT a BBB Accredited Business.