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Business Profile

Carpet and Rug Cleaners

National Carpet Care of Longwood, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Lisa W

    Date: 06/28/2023

    I had a move-out steam clean done yesterday. The guy was over 2 hours late in the 3-hour time window they had already given me. I did their "$45" special, but then they tacked on another $90 for the stairs. Then they tried to sell me extra "enzymes" for pet spots - although I told them when I booked that I had spots in my carpet when I got my quote. I refused. I've steamed cleaned my own carpet numerous times, and I know that if you go over the spots a few times, they will come up. They clearly didn't even bother. $150 later, the whole carpet looks like crap. On top of that, they let their machine pool water on the landing of my stairs and didn't bother to vacuum it up. Then I was told they didn't take checks. Might have been nice to mention BEFORE they came to service my house. This place is a total scam. I am still debating on whether I should challenge the charges. Terrible job.

    National Carpet Care of Longwood, Inc

    Date: 06/29/2023

    Ms. ********* was informed of necessary corrective services needed for severely/pet damaged carpet. She viewed our assessment and recommendations as "upsell" and characterized it as unnecessary. We advised strongly that her carpets required needed attention. That advice was rejected and the service technician was directed to limit his service to the coupon service. The work order was documented and we complied to her wishes. Due diligence was closely adhered to due to the customers attitude on the matter. We regret she chose to ignore the accurate professional assessment. 

  • Ashley W

    Date: 04/20/2023

    Awful, unprofessional. Please avoid. they will not try to resolve your issues and they will charge your credit card and then hang up on you- incredibly unprofessional.!

    National Carpet Care of Longwood, Inc

    Date: 05/03/2023

    This customer scheduled 3 separate times canceling each time after arrival. On the third wasted occurrence she was charged for a service call. That is the source of this unjustified review. 

National Carpet Care of Longwood, Inc is NOT a BBB Accredited Business.

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