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Business Profile

Apartments

Arium Springs Colony

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I lived at Springs Colony Apartments in ************************************. I am writing to inform you about the lack of communication and poor conduct of the office staff at these apartments. I recently moved out of unit 364 and have now been charged for the month of September due to not notifying them in time (60-day notice) that I would not be renewing my lease. When it was time for renewal, I spoke with ******* from the office about transferring to a two-bedroom apartment. She told me she would let me know as soon as one became available and would follow up to ensure I didnt end up on a month-to-month lease.A month before the end of my lease, I decided to stop by the office to check if a unit was available for transfer. When I spoke with ********, she had a very poor attitude and told me no units were available. I sent a message a month in advance stating I could not renew because no units were available; however, this information was false because a unit was available online. I then had to start searching for another apartment within a 30-day period because the office staff refused to transfer **** believe the office should keep notes of conversations with tenants to avoid misunderstandings. It seems very unprofessional that, due to the lack of communication from their staff, I am now being charged for an extra months rent for not providing a 60-day notice as stipulated in the lease. I could have given notice on time if it werent for the poor service and failure to follow up on my request to transfer to another unit. Now, I have to pay $1,649.83 due to ******** negligence in following up with tenants.

  • Initial Complaint

    Date:03/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved out of my apartment on 08/22/ Since moving out I still have not received my security deposit back. When I ask the property manager states that it has been sent to accounting. However, I still have yet to receive the check.

Arium Springs Colony is NOT a BBB Accredited Business.

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