Reviews

Review Details

• Review fromSteven H

  Date: 07/01/2025

  5 stars
  UPDATE!!
  This is an update to my previous
  Review fromsteven h
  Date: 06/21/2025
  
  Previous comment:
  I am currently in a transaction with Whip flip......
  
  Updated information. After speaking with Whipflip. The communication issue was on my end Whipflip did reach and I couldn't recieve the calls. The transaction was smooth Whipflip assessed my car, cut me a check and everything happened quickly and efficiently. Unfortunately the problem was on my end. Upon speaking to the representative we resolved the issue
  

• Review fromGerry D

  Date: 01/30/2025

  1 star
  I was referred to WhipFlip and to give them a chance instead of going with Carvana.
  
  I had my info updated and vetted. Offer received and I accepted. Appointment made and I waited for my appointment. The inspection took a long time in the cold Pittsburgh weather (at least 45 minutes).
  
  After waiting the representative informed me that after reviewing all the pictures his supervisor dropped the offer by $2600 dollars from initial offer agreed upon. He indicated that the dimple on the roof (probably from hale damage) was considered structural damage so they reduced the offer.
  
  I corresponded with Arial of WhipFlip three times and not one of those times did price reduction come up. I would never have wasted my time setting an appointment had I known because it was as if I went to a virtual used car dealer and got low balled with a bait and switch offer. Classic unscrupulous practice just like at the used car lot. It transparent and no respect for other people’s time.
  
  

  WhipFlip Inc.

  Date: 02/01/2025

  ****PLEASE READ: This customer never did not disclose HAIL DAMAGE which turns out was significant on all panels of the vehicle prior to coming out to inspect. If you read his response above he knew it was there but never told us??? The hail damage was that bad where all panels including the roof required replacement that would far exceed what we deducted. However the customer states we should have paid the same top market value for the car? Like any buyer, if the car is damaged and needing significant repair which we did not know until we arrived, who actually wasted their time or was deceptive? Any other car buyer would have passed on this car, we tried to make something work. Just calling it out based on the facts.

• Review fromCH H

  Date: 10/05/2024

  5 stars
  From very skeptical to loyalist!!!! 10 stars for these guys. My car had a big payoff ($60k+) and was scammed before using FaceBook. I just wanted to sell my car quickly, easily, and safely and was failing in that arena. I got an offer from WhipFlip that was much higher than Carmax and Carvana and they were able to come out the same day and cut a check. I thought that this must be a scam or something but felt comfortable with our initial conversation and told them to come out. Their representative showed up and looked very professional (they have branded cars and gear). After 10 minutes I had a check and bill of sale in hand. Check cleared the next day. I really couldnt believe it. It is rare to have a company execute something deemed to good to be true but they did. I have referred colleagues and family to them who have also sold. Same experience. Stick to your good integrity WhipFlip and you will go very far.

• Review fromChristopher B

  Date: 06/12/2024

  4 stars
  The transaction did not go as smoothly as I had hoped it would. However, I believe that the Whip Flip team did a good job trying to right the miscommunication that preceded the vehicle's removal and ultimately delivered on their promises.
  
  The follow-up I would rate 5 star, but, the overall experience I maintain a four star. Thank you Whip Flip team for exhibiting some backbone and accepting responsibility for the transaction.
  
  I would say, trust this organization, they stand behind their word!

• Review fromSandra B

  Date: 04/23/2024

  5 stars
  I sold 2 cars to them and got a fair amount then any other companies I tried. It was a smooth transaction and only took a few minutes. Thanks Whip Flip

• Review fromWendy H

  Date: 04/18/2024

  5 stars
  Our experience with WhipFlip was great. We were honest in reporting all vehicle details and they provided a fair price. Nick came to our home for a scheduled vehicle review and we completed the transaction on the spot. We considered many companies, looked at reviews and chose WhipFlip. It was a very good decision to work with them.

• Review fromJason L

  Date: 01/23/2024

  1 star
  Submitted all documentation requested from the company and received a “locked in” quote that, upon clicking to confirm sale, was reduced by over $2,000. I called to ask about the locked in offer and was told that due to market fluctuations, they would not honor the quote. I continued to receive emails and texts which quoted the original offer however. Very deceptive business practices.
  

  WhipFlip Inc.

  Date: 01/24/2024

  Hi, Upon further review it seems as if the wrong trim level was entered resulting in an adjustment. Being a newer vehicle different packages (ex. Trim level) can swing values significantly. Our Customer Service team caught this, corrected it, and reached out to inform you of the wrong overall car entered and the fair adjusted price for the correct vehicle. This was done well ahead of any level of commitment from the customer as if we see an issue like this entered on the customers side, we are always upfront and address it so that no time is wasted on either end. Transparency is one of our core mottos here and apologize for any inconvenience. Unfortunately, the vehicle as listed is worth what its worth.

• Review fromMary M

  Date: 08/26/2023

  1 star
  Wow they wasted my whole morning offered me something and then when they get here they low ball me wow it was crazy I wouldn't use this company

• Review fromJames R

  Date: 08/04/2023

  5 stars
  Great company that stands behind their words and service. I sold my second car to them last week and the process was just as smooth as the first time a few years ago. Nick was amazing and just super easy to deal with. Recommending all friends and family to this company.

• Review fromGeorge R

  Date: 06/26/2023

  1 star
  Whipflip is a scam they suckered you in with a first offer then it lowers even more then after you fill everything out a person calls you with an attitude and an even lower offer there stealing vehicles off of people it's not right and should be looked into.
  

  WhipFlip Inc.

  Date: 06/27/2023

  This is a malicious review and we will defend. Customer entered 125,000 miles and Carfax showed a clear history of over 250,000 miles which is accurate and obviously decreases the value of the vehicle. In addition, it is an odometer rollback and we caught it. This is an issue that is the customers responsibility, not WhipFlip's. When we asked the customer to verify the actual mileage to ensure an accurate offer, he became very unprofessional and abusive to staff. We decided to cancel further communication and not transact with this person.