Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using dye-like coverup, identical to my hair color, to hide bald spots but I wanted permancy. In 12/24 I contacted ******* about Scalp Micropigmentation (SMP). Through texts, which I still have, ******* said SMP can cover thinning spots. ******* charged $1,700 for SMP and said it requires several sessions. During the initial visit, ******* took a “Before” picture near the scalp under a bright light, which made the head appear very bald. Post SMP, the “After” picture was taken with less light and my hair combed to the side, which presented a darker scalp.
  
  After my 3rd SMP session I told ******* I do not see a difference. Although unhappy about it, ******* scheduled a 4th session. Enroute to my 4th session work called about an emergency and I told ******* I could not make the session. ******* responded he was “doing me a favor” with the 4th session, and going forward it is $300/session per standard “touch up” rate. Since I canceled last minute I agreed.
  
  On 9/8/25 I texted ******* to schedule the 4th appointment. He pivoted and said a 4th session is unnecessary and I should have realistic expectations. That same night I took new pics of my scalp (attached) and replicated his “Before” photos, proving there is not much difference after SMP.
  
  I contacted Prestige SMP for a 2nd opinion. Prestige said he fixed *******’s clients in the past and can fix my scalp in one session. The promised service was not delivered, and I want a partial refund. Since I missed the last session I subtracted $300 from the initial $1700, totaling $1400, which seems fair since I missed time from work and must pay Prestige to repair. If this refund is not received, I will file a civil case and include court costs and damages and vocalize this situation on various platforms to prevent others from having a similar experience.
  
  The pics clearly show there is no darkness on my scalp. If ******* refunds the money, I will retract this complaint and consider it resolved.

  Business Response

  Date: 10/07/2025

  I take every client interaction seriously and always aim to provide honest, professional, and high-quality work.

  The following statement is a detailed response to Mr. ******* *******’ complaint.

  
  My goal is not to argue but to present the facts exactly as they occurred, supported by text messages, signed documents, photos, and communication records.

   

  I’ve divided my response into clear sections so the Better Business Bureau can easily follow each part of the timeline and see that I acted in good faith, with transparency and professionalism throughout this process.

   

   

  Section 1 – Treatment

  BBB Complaint Excerpt:
  “I have been using dye-like coverup, identical to my hair color, to hide bald spots, but I wanted permanency. In 12/24 I contacted ******* about Scalp Micropigmentation (SMP). Through texts, which I still have, ******* said SMP can cover thinning spots. ******* charged $1,700 for SMP and said it requires several sessions.”

  ---

  Mr. *******’s Response:
  Yes, most Scalp Micropigmentation treatments are done over a series of three sessions. As the owner of Delaware SMP, I agreed to perform three sessions for $1,700.00.

  During the initial visit, I took a “Before” picture near the scalp under a bright light, which made the head appear very bald. After the SMP procedure, the “After” picture was taken with softer lighting and with the client’s hair combed to the side, which presented a darker scalp.

  Delaware SMP always takes pictures both under the ceiling-panel lighting (bright light) and under the two studio box lights for before-and-after documentation.
  Note: we always take before images with the two box lights. I also want to point out that taking pictures under bright ceiling lights can represent a client’s true appearance in certain real-world settings. Mr. ******* is correct that the bright light (ceiling-panel light) makes a person look “very bald,” but that is often the reality when someone works in an office environment—people walking by your cubicle see you under those same bright lights.

  However, we do have before-and-after images taken under identical lighting conditions, which show consistent results.

   

  Section 2 – Text Message Timeline and 4th Session Details

  BBB Complaint Excerpt:
  “After my 3rd SMP session I told ******* I do not see a difference. Although unhappy about it, ******* scheduled a 4th session. Enroute to my 4th session work called about an emergency and I told ******* I could not make the session. ******* responded he was ‘doing me a favor’ with the 4th session, and going forward it is $300/session per standard ‘touch up’ rate. Since I canceled last minute I agreed. On 9/8/25 I texted ******* to schedule the 4th appointment. He pivoted and said a 4th session is unnecessary and I should have realistic expectations.”

  ---

  Mr. *******’s Response:
  This statement is not accurate.

  After we completed our third session on 2/17/2025, Mr. ******* contacted me via text message on Saturday, 3/1/2025 at 3:07 PM, saying:

  “Hey ****, check out the pic. I was hoping to get my scalp darker.”

  (This message was sent outside of working hours.)

  I replied on Monday, 3/3/2025 at 9:00 AM during regular business hours:

  “Okay, we can do another session. Let me know the days and times you’re available and we’ll set it up.”

  We then agreed to do a fourth session on Wednesday, 3/5/2025, which was completed successfully, and I did not charge Mr. ******* any money for this session.

  To clarify, we completed four total sessions on the following dates:

  • 12/12/2024
  • 1/20/2025
  • 2/17/2025
  • 3/5/2025 - FREE

  ---

  After the fourth session, Mr. ******* contacted me again on Easter morning, 4/20/2025, asking if we could go darker on the back of his head. I replied on 4/21/2025 and explained my professional concern about not oversaturating the skin, noting that shorter hair blends better with SMP results.

  I also sent Mr. ******* a video on Instagram in which I used my own hair and scalp as an experiment to demonstrate the difference between SMP results with longer hair versus shorter hair. The video was meant to set realistic expectations and visually explain how lighting, hair length, and density affect the appearance of SMP.

  I made it clear that I was not suggesting he cut his hair shorter, but rather that I wanted him to understand that shorter hair creates a more blended and natural look.

  I also stated to Mr. ******* on 4/21/2025:

  “I don’t mind doing another session in the future, but I want to wait a couple of months.”

  He replied:

  “Ok no problem.”

  This confirmed that we were in agreement that I would do a fifth session for free at a later date.

   

  ------------------------------------------------------------------------------------------------------------------------------------------------

  Section 3 – May 2025 Text Messages (5th Session and Easter Conversation)

  BBB Complaint Excerpt:
  “Fast forward to May 11th 2025 (20 days after ******* said we will do a 5th session for Free in a couple months) Mr. ******* texts me on a Sunday that he’s really disappointed in the results while he was at his daughter’s graduation.”

  ---

  Mr. *******’s Response:

  Below is the full text exchange between Mr. ******* and Mr. ******* from May 11th, 2025 to May 14th, 2025.

  ---

  Mr. ******* – Sunday, May 11th, 2025, 6:54 PM

  *“Hey ****,
  I am really disappointed in the results of the SMP. Before I started this, I asked if we could cover up the gaps and was told yes. I was never told I had to shave my head.

  The before and after pic you sent are a bit of a comb over effect, although there is some darkening.

  I was just at my daughter's graduation and had a huge bald spot and had to buy a product to fill it in.

  My goal was to not have to add anything to my head, so I figured the money was worth it, but I am still adding things so I feel like I wasted my money.

  If I had known this, I would not have had it done.”*

  ---

  Mr. ******* – Monday, May 12th, 2025, 11:18 AM

  *“Hi ****,

  Okay, I understand your concern. Could you please send me a couple updated pictures so I can see how it looks/healing? Is there a certain area where you feel it’s faded more than others?”*

  ---

  Mr. ******* – Tuesday, May 13th, 2025, 6:07 PM

  “The left and back side of my head are bothering me the most. I will try to get some pics. I’ve been swamped since I got back.”

  ---

  Mr. ******* – Wednesday, May 14th, 2025, 11:15 AM

  *“Hi ****,

  I appreciate you reaching out and being honest about how you’re feeling — I’m truly sorry to hear that you’re disappointed with the results so far. That’s never the outcome I want for any of my clients.

  I don’t mind doing one more session for free, and I’ll do my absolute best to improve the appearance for you — but please note this will be the last free session.

  I always make it a point to be completely transparent with all my clients about what SMP can and can’t do. The goal with SMP is to create the illusion of thicker, fuller hair by reducing the contrast between your hair and your scalp. However, it doesn’t add physical volume or density like hair fibers do, since those are actual products that sit on top of the hair, while SMP is pigment placed beneath the skin.

  That’s why styling, lighting, and hair length can still influence the final look — especially in areas with more thinning.”*

  (Part 1/3)

  ---

  Continued Texts from Mr. ******* – Wednesday, May 14th, 2025, 11:15 AM

  *“Also, when it comes to previous hair transplants, it’s important to understand that scar tissue can form not only in the donor area but also in the recipient area where follicles were implanted. Each of those grafts creates microtrauma to the skin, and as the body heals, it sends collagen to repair those tiny wounds. This process can lead to microscopic scar tissue around each graft, which affects how well the pigment holds in those areas.

  Scar tissue tends to be thicker and less vascular, meaning:
  • The skin might feel firmer or tougher in those areas
  • Pigment doesn’t always settle or retain evenly
  • Healing is more unpredictable compared to healthy, non-transplanted skin

  That being said, I’m still committed to giving you the best possible result. Let’s schedule this final session, and I’ll do everything I can to improve the look and get you feeling better about it.

  Let me know what day works best for you.

  Best,
  ****”*

  (Part 2/3)

  ---

  Continued Texts from Mr. ******* – Wednesday, May 14th, 2025, 11:15 AM

  *“Why Scar Tissue Forms at the Placement Sites:

  1 - Microtrauma: Each transplanted follicle is inserted using a microblade or needle, creating tiny wounds — thousands of them in one session.
  2 - Wound Healing: The body treats each insertion as a micro-injury. During healing, it sends collagen to repair the area, and this can lead to microscopic scar tissue around each graft.
  3 - Technique Matters: Poor angle, depth, or density during implantation increases trauma and risk of fibrosis (internal scarring).

  How That Affects the Scalp (Especially for SMP):
  The skin may become slightly thicker, firmer, or more fibrotic in transplanted areas.
  Pigment retention can be lower in these zones during SMP because:
  Scar tissue is less vascular (fewer blood vessels), it doesn’t hold ink as well as healthy skin, and healing can be unpredictable.”*

  (Part 3/3)

  ---

  Mr. ******* – Wednesday, May 14th, 2025

  *“Hello,

  I realize the pigment does not add volume. I was hoping to make the scalp dark under the hair. When I used products to do this in the past, the result looked natural.

  Do you have something similar to what a tattoo artist would use to fill skin? I know that making all of those dots on the head is extremely tedious.

  I would have simply continued using the products, but I work out often, and the sweat would mess it up, which is why I wanted something more permanent.”*

  ---

  Mr. ******* – Wednesday, May 14th, 2025, 12:22 PM

  “I have a bigger diameter needle I could use if you want to do another session. I’m not going to use what tattoo artists use, but I do have a bigger diameter needle that I’m willing to use.”

  ---

  Mr. ******* – Wednesday, May 14th, 2025

  “Sounds good.”

  ---

  Mr. *******’s Response Commentary:

  I would like to note that I have Mr. *******’ best interest in mind and have no malicious intent. He was suggesting or implying that I needed to use a much larger needle that “regular tattoo artists” use because he wanted the SMP to appear much darker.

  In my professional opinion, that approach would look unnatural, and I was not willing to do that, as explained in my text message above. The goal of SMP is to make the result look as natural and undetectable as possible — not to create a “colored-on” black patch of pigment.

  I was also considering the long-term effects, particularly since Mr. ******* told me he might be joining the U.S. Army as an officer, which could require him to shave his head. If he were to shave his head after getting a density fill without first shaving down for the procedure, the result would appear spotty, uneven, and patchy because the SMP was done over hair rather than a clean scalp.

  Most clients who transition from a density fill to a fully shaved look have the SMP artist shave their head and perform an additional pass the same day to fill any gaps and recreate a natural hairline. This avoids the awkward phase of showing a partially faded density fill when the hair is removed.

  I had already agreed to do a fifth session for free, but I would not use a large tattoo needle. I would stick to the proper SMP technique, maintaining professional standards and realistic expectations.

  -----------------------------------------------------------------------------------------------------------------------------------------------------

  Section 4 – Prestige SMP, Lighting Photos, and Refund Demand

  BBB Complaint Excerpt:
  “That same night I took new pics of my scalp (attached) and replicated his ‘Before’ photos, proving there is not much difference after SMP. I contacted Prestige SMP for a 2nd opinion. Prestige said he fixed *******’s clients in the past and can fix my scalp in one session.”

  ---

  Mr. *******’s Response:

  I have the before and after pictures in the same lighting, and there is a difference. It’s not a “black blob” on Mr. *******’ head, but there is a visible improvement. We did successfully reduce the contrast and make the scalp less noticeable, which creates the appearance of thicker and fuller hair.

  I explained multiple times that skin with scar tissue from hair transplants will never absorb SMP pigment the same way healthy, undamaged skin does. Scar tissue heals differently — it’s thicker, less vascular, and unpredictable when it comes to pigment retention.

  Mr. ******* has had three to four hair transplants, meaning that almost his entire scalp is covered in scar tissue. This significantly impacts the ability of the pigment to settle evenly, and it is not a matter of artistic error or negligence — it is a biological limitation.

  I will attach the pictures I took, along with screenshots showing the date and time stamps at the top of the images to verify authenticity. These photos clearly demonstrate that the results achieved are consistent with the realistic expectations discussed throughout the process.

  I also want to note that I, Mr. *******, have personally received several clients from Prestige SMP who came to Delaware SMP for repair work, just as Prestige SMP has had clients who sought their services after visiting other studios.

  This is very common in the SMP industry. Many clients visit multiple SMP artists — Mr. ******* has had clients transfer from at least 15 to 20 different SMP Artists — as they explore touch-ups, corrections, or stylistic adjustments over time. This does not indicate poor service; it’s simply the nature of a semi-permanent cosmetic procedure.

  I want to also share that I personally have had SMP done myself and was not satisfied with the results from my first artist either. However, I did not file a BBB complaint or demand a refund — I accepted the inherent risks and variability that come with SMP, learned from the experience, and moved forward.

  Since my first SMP session in 2016, I have personally had 11 more SMP sessions done over the years, and in my professional opinion, fading during the healing process is completely normal.

   

  BBB Complaint Excerpt (continued):
  “The promised service was not delivered, and I want a partial refund. Since I missed the last session, I subtracted $300 from the initial $1700, totaling $1400, which seems fair since I missed time from work and must pay Prestige to repair. If this refund is not received, I will file a civil case and include court costs and damages and vocalize this situation on various platforms to prevent others from having a similar experience. The pics clearly show there is no darkness on my scalp. If ******* refunds the money, I will retract this complaint and consider it resolved.”

  ---

  Mr. *******’s Response:

  After we completed the free fourth session on March 5th, 2025, and discussed Mr. *******’ concerns about the SMP not being dark enough (as outlined in the above messages), we agreed to do a free fifth session on June 27th, 2025.

  On that date, Mr. ******* texted me that something came up with work and he would not be able to make it, as he described in his own complaint.

  Below is the exact text exchange between Mr. ******* and Mr. ******* from June 27th, 2025:

  ---

  Mr. ******* – Friday, June 27th, 2025, 8:44 AM

  “Hey man, I am about five minutes away and just got a call from work saying the entire phone system is down. I have to turn around and get back to the office, so I have to cancel. I am really sorry about the late notice.”

  ---

  Mr. ******* – Friday, June 27th, 2025, 9:15 AM

  *“Hey ****,

  I actually asked my wife and a friend who works in customer service how I should handle this, and they both said to just keep it short and to the point — something like, ‘Thanks for letting me know. I understand that plans can change. Since this appointment was a one-time favor outside of my usual availability, I won’t be able to offer a reschedule.’

  But I wanted to be real with you because I genuinely respect you. I enjoyed our conversations and thought it was cool we got to watch the Trump inauguration together. I really appreciated everything you shared about being a dad, going to school, training jiu-jitsu — it all stuck with me.

  I offered this session as a favor to help darken the results because I wanted you to be happy. But I also have a family to support — two mortgages, double the bills — and Fridays are prime spots since people like to heal over the weekend. I could’ve easily booked someone else in that slot.

  If you’re still able to make it, I’m here and ready for you. If not, I’d be happy to reschedule, but it would have to be at the standard touch-up rate of $300, with a $150 nonrefundable deposit and the remaining $150 due at the session.

  Either way, just let me know what works best for you. No pressure.”*

  ---

  Mr. ******* – Friday, June 27th, 2025, 9:44 AM

  “Figured as much. To be honest, I was going to tip you today anyway.”

  ---

  Mr. *******’s Response Commentary:

  This clearly shows that I agreed to do another session, but after Mr. ******* canceled last minute, I informed him that any future reschedule would not be free because I had blocked that time on my calendar and lost income from another potential client.

  Mr. ******* acknowledged this and understood completely.

  At this point, I had already completed four sessions, offered a fifth free, and showed continued willingness to perform additional work — even after multiple cancellations and after-hours messages.

   

  Professional Judgment and Technique Explanation

  I would like to note that I have Mr. *******’ best interest in mind and have no malicious intent. My goal has always been to help him achieve a natural, realistic result while protecting the integrity of his skin and ensuring long-term satisfaction.

  Mr. ******* was suggesting or implying that I needed to use a much larger needle — similar to what regular tattoo artists use — because he wanted the SMP to appear extremely dark. In my professional opinion, that approach would have resulted in an unnatural, harsh look, which directly goes against proper SMP standards and the aesthetic goal of the procedure.

  I was not willing to do that for several important reasons that I already explained in our earlier text message exchange. The goal of Scalp Micropigmentation is to make the results look as natural and virtually undetectable as possible to the average person. I do not want to “color on black pigment” just to make Mr. ******* temporarily happy or to “get him to leave me alone.” That would not be ethical, nor would it produce a professional, realistic outcome.

  My concern was also based on the long-term effects of such a request. Mr. ******* told me that he might be joining the U.S. Army as an officer, which could require him to shave his head at some point. If that were to happen after performing an SMP density fill using an oversized tattoo needle — without shaving his head first — the result would look very spotty, uneven, and patchy once the hair was gone.

  This is because the SMP sessions were not originally performed on a clean-shaven scalp — a “blank canvas.” It’s extremely difficult to transition from a density-fill procedure to a fully shaved-head look and have it appear natural.

  Most clients, myself included, when transitioning from a density fill on thinning hair to a shaved-head look, choose to have the SMP artist shave the head and immediately perform an additional session the same day. This allows the artist to see the patchy areas and fill in all the gaps, creating a new, natural hairline before anyone else sees that in-between stage.

  I had already agreed to perform a fifth session for free, but I made it clear that I would not use a large tattoo needle. I would adhere strictly to proper SMP technique, ensuring the most natural, long-lasting, and professionally sound result possible.

  Section 5 – September 2025 Text Messages and Final Conclusion

  BBB Complaint Excerpt:
  “Fast forward to 9/8/2025. Mr. ******* texted ******* to schedule another appointment. He said he wanted to get it darker and that he was willing to pay. ******* replied that he didn’t think another session was necessary and told him to have realistic expectations.”

  ---

  Mr. *******’s Response:

  Below is the full and complete text exchange between Mr. ******* and Mr. ******* from September 8th, 2025, as well as my professional explanation regarding the interaction.

  ---

  Mr. ******* – Monday, September 8th, 2025, 5:16 PM

  “Hey ****,
  Do ya think we can get this darker or am I spinning my wheels? I realize there is a charge. I just want to get this darker so it’s not as noticeable.”

  (He also sent two pictures of the crown with the message:)

  “The crown mainly.”

  ---

  Mr. ******* – Monday, September 8th, 2025, 5:16 PM

  *“I understand what you’re saying about wanting it darker. The important thing to know is that in the area where you had the hair transplant, SMP will always fade a little more than the rest because the skin there has been compromised and doesn’t hold pigment as well.

  On top of that, your natural hair is very thin, which makes the SMP look softer and less prominent compared to someone with thicker native hair.

  We can definitely add more density and darken it, and that will help, but it’s important to set realistic expectations. With SMP, the correct approach is to build gradually, layering pigment in multiple passes. That way it settles evenly, looks natural, and holds over time without going too dark or blotchy. So yes, we can make it look darker — just keep in mind that the transplanted area will never match the exact strength of untreated skin.

  That said, I don’t think it’s necessary right now — we’ve already made huge improvements.”*

  ---

  After sending that message, I also sent two before-and-after pictures, one taken under bright light and one under standard room lighting, and wrote:

  “That’s how it started.”

  ---

  Mr. ******* – Monday, September 8th, 2025, 5:16 PM

  “So no?”

  ---

  Mr. *******’s Explanation:

  It’s important to note that this exchange occurred at the end of the business day, and it is very normal for a business to take 2–3 business days to respond to follow-up messages.

  The following message was received less than 90 minutes later after my last text, where I had already agreed to do another session if he wanted to darken it:

  ---

  Mr. ******* – Monday, September 8th, 2025, 6:46 PM

  *“It’s the lighting that makes the head look worse than it is. HT places use that trick too.

  I just took a pic now in better lighting and it looks like this (not much difference).

  This is not what I paid for and I’m not going back and forth w you any longer. I don’t like the whole ‘I’m doing you a favor’ attitude.

  I reached out to a place in Lansdale who told me not only can they get it darker, but they have also fixed your clients in the past.

  I am going to need a refund so I can get this fixed. If not, I will see you in court.

  Don’t bother texting me back. I don’t want to hear it. I am done with this.”*

   

  Final Analysis and Closing Statement by Mr. *******

  As you can see in the above messages, Mr. ******* only allowed approximately 90 minutes for a response before sending an aggressive message demanding a refund and threatening legal action.

  He referenced the phrase “I’m doing you a favor”, which had been taken out of context from previous conversations. My tone in all messages was professional, accommodating, and respectful. Any interpretation of “attitude” is subjective, and the text exchanges clearly demonstrate that I went above and beyond to be patient and professional.

  Here are the key facts and timeline:

  1. Four sessions were completed successfully (12/12/2024, 1/20/2025, 2/17/2025, and 3/5/2025).
  2. A fifth session was offered completely free of charge, but Mr. ******* canceled last minute due to a work emergency.
  3. I still offered to reschedule, but explained that future appointments would require a standard $300 touch-up fee.
  4. On 9/8/2025, Mr. ******* again reached out about doing another session, and I agreed to it, explaining the realistic limitations of pigment retention due to transplant scar tissue.
  5. Before I could reply again or confirm a date, he sent a final message demanding a refund and stating not to contact him again.

  At that point, Mr. ******* had received four full sessions and had been offered two additional sessions for free — a total of six separate calendar blocks offered in good faith.

  I have text messages, timestamps, and photos verifying every single statement, session date, and conversation. I take great pride in my professionalism and how I treat my clients, and I have been more than fair and accommodating throughout this entire process.

  ----------------------------------------------------------------------------------------------------------------------------------------------------------------

  Final Position

  I, Mr. *******, will not be issuing a refund to Mr. *******.

  He signed all consent forms acknowledging that:

  • SMP results vary per individual.
  • Skin type, healing, and prior surgical procedures (including hair transplants) can affect pigment retention.
  • There is no guarantee of specific visual outcomes.

  I honored the agreement fully, provided more than what was paid for, and extended multiple free sessions out of goodwill. It is not my fault that the scar tissue failed to absorb pigment or that Mr. *******’ expectations exceeded what is medically and aesthetically possible with SMP.

  I have always spoken to Mr. ******* respectfully and genuinely liked him as a person. I am disappointed that the situation escalated to this point because I truly tried to make him happy and offered more time, care, and value than required.

  If Mr. ******* chooses to pursue this matter in court, I am fully prepared to defend my position with documented evidence, consent forms, text messages, and photos.

  If he chooses to make false statements publicly, I will respond only with factual and verifiable information, as demonstrated in this report.

  While I am firm in my decision not to issue a refund, I sincerely wish Mr. ******* the best and hope that he can move forward positively from this situation. My advice to him is to let the matter go, continue with another artist if he wishes, and focus on moving forward — as that’s the healthiest resolution for both parties.

  I have spent over five hours drafting this detailed response when I could have been dedicating that time to other clients. I take pride in being transparent and fair, and I stand by both my work and integrity.

   

  Please let me know if you need any pictures or screen shots of the conversation we had.

  Customer Answer

  Date: 10/10/2025

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 23879797