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Business Profile

Mailing Services

The Neighborhood Mailbox

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/25/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/20/23, I called **** ********* and asked if you would accept a Fedex package and then ship it out to me via a pre-paid UPS label I would send you via email. You told me that the fee would be $20 and I can pay by credit card over the phone and that you would be able to accept the package. I asked you on the phone if I could give you my CC but you said not until the package is received. This would be the 2nd time I am using your service.

    On 6/22/23, the package was received by you. You sent me an email asking for me to call you with the CC information. I called you twice but got your voicemail. You then emailed me later in the day saying you don’t like the idea of this package being in your store for another day and that UPS comes at 5:15PM and that I need to call you immediately. I ended up getting your email after that time frame and called you.

    On our phone call, you get furious with me and tell me that b/c I took the entire day to speak to you, that you will no longer ship the package to me and that you are returning the package to FedEx. You then send me an email shortly after stating:
    “Since I had placed your new shipping label on top of the FedEx shipping label, the FedEx label is no longer visible, and I cannot return it to FedEx. The only way for you to receive this package now is by driving to my shop and paying cash for it--$20 for each day it is stored.”

    You unlawfully decided to change the terms of our agreement. Our agreement was always:
    - You will receive the package
    - I will pay a fee of $20 via credit card on the phone
    - You will use the pre-paid UPS label to mail the package to me

    You have subsequently REFUSED to send me the package like we agreed and you have refused to take my $20 credit card payment. I have asked you numerous times to accept my payment but you continue to refuse my CC payment

    I would like you to finish the job that you agreed to do and not unlawfully change the terms on me.

    Business Response

    Date: 06/27/2023

    This matter has been resolved.

    --
    --------------------------

    Customer Answer

    Date: 06/27/2023

    Better Business Bureau:


    I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





    Regards,



    Complaint ID: 20233435




     


     


     

The Neighborhood Mailbox is NOT a BBB Accredited Business.

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