Complaints

This profile includes complaints for Corporation Service Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Corporation Service Company

  251 Little Falls Dr Wilmington, DE 19808-1674

  
• 

  Corporation Service Company

  Tumwater, WA 98501

• 

  Corporation Service Company

  1201 Hays Street Tallahassee, FL 32301

• 

  Corporation Service Company

  Tumwater, WA 98501

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Corporation Service Company (CSC) is listed as the secured party representative on four UCC-1 liens against my business (Enterprises of ******, LLC) in South Carolina. These liens are either tied to equipment that was paid off years ago or are blanket liens filed with no reference to any valid debt. I’ve made repeated attempts to contact CSC by phone and email over several weeks to obtain basic information or initiate termination.
  
  CSC refuses to provide any details, claiming they are just the filing agent. They will not identify the actual secured party and have not taken any steps to resolve the issue, despite being notified that these filings are blocking our ability to raise capital.
  
  I have given CSC proper notice under UCC § 9-513, which states the secured party must terminate a lien within 20 days after a debt is satisfied. They have ignored this legal obligation. I am now forced to file UCC-3 terminations myself and escalate the matter.
  
  This is an abuse of the public record system and is actively harming my business. I am filing this complaint to document CSC’s refusal to cooperate and failure to act in good faith.

  

  Business Response

  Date: 06/30/2025

  CSC acts as the secured party
  representative on UCC financing statements filed by certain commercial lenders
  as a method of preventing abuse of public records for sales and marketing
  purposes.  Each such UCC record includes the
  USPS address through which interested parties may inquire for more information
  and to be put in contact with the actual lender that CSC represents (CSC cannot
  release information over the phone).  In
  addition, each of the UCC records that list CSC as representative of the
  secured party includes an email address for a quicker response.  Upon receipt of an email inquiry by a debtor,
  legal counsel or government representatives, CSC responds promptly with the
  name and contact information for the represented secured party who is the
  lender or servicer.  Note that for
  privacy and security reasons CSC cannot release information over the phone.
  
  In this case, the complainant sent the
  email inquiry to several email addresses at CSC in addition to the email
  address designated on the UCCs for inquiries about the financing
  statement.  Due to an automated workflow
  issue, the system placed the emails from the complainant in a holding queue and
  they were never released to the team that handles the responses.  Upon discovery of the issue, CSC promptly
  responded to the complainant with the identify contact information for the two
  different lenders represented by CSC as secured party on the financing
  statements.  In addition, CSC taking
  action to remedy the workflow issue so this issue cannot repeat.

  Customer Answer

  Date: 07/07/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 23517214
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Continues to send recurring invoices for dissolved companies. Refuses to cancel service after 4 requests.

  

  Business Response

  Date: 06/13/2025

  I contacted the client and left a voice mail to discuss the state of UT, which appears to be the only state out of the four that is still active showing us as the register agent.  That is the purpose for the invoice the client is disputing.  As of today we have ceased any further collection activities on this account and we are resigning as agent.  There may be another automated invoice that the client may receive because of the mailing cycle, but after that they will cease. 

  Customer Answer

  Date: 06/18/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  CSC continues to mislead young entrepreneurs by falsely claiming that their services can only be cancelled via filing with secretaries of state in every jurisdiction. I never even signed up with CSC; they are a backend provider for an incorporation front-end called Clerky, popular with the inexperienced Y Combinator set. I had no business relationship with CSC directly.They have misrepresented themselves to me no less than 5 times now (4x in writing, this 5th time by voicemail). Even in "response" to this BBB complaint, they maintained the fraudulent position that their services cannot be cancelled, as shown in the transcript of the attached voicemail! To add incompetence to injury, they also indicate that /I still may yet receive future invoices/!The only resolution I will accept at this point is:a) a full refund of all funds paid by my business to CSC under these fraudulent pretenses since 2022 (~est. $2000)b) an public apology to all their customers, posted on their home page for Corporation Services Corporation and "incorporate.com", whatever that is, plus all additional brands in their portfolio c) a termination of CSC's relationship with Clerky so that other young entrepreneurs will not be scammed out of valuable company resources
  
  
  Regards,
  Complaint ID: 23459908
   
  
  
  
   

  

  Business Response

  Date: 07/08/2025

  CSC was hired by Clerky to perform the services rendered. CSC has
  cancelled all open invoices, resigned as registered agent in the relevant
  states, and closed this account. If the claimant has further concerns about CSC
  being hired as a vendor for their entity, they should address those with
  Clerky. CSC considers this matter closed.

• Initial Complaint

  Date:12/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1800 accountant called me and asked me if i wanted to have csc handle my business i responded that i had no idea. Next thing i know csc sends me a bill i told them to cancel over and over again by email and phone i told them that i never bought there services in the first place! Not only have they not canceled like a asked they are trying to renew for next year and have sent a creditor after me for over 400 dollars my company name is ****** junk removal and hauling. i hurt my back and have not been hauling junk i have done no business threw this company. i want separate from csc they are a lot like my ex wife! and i do not want to have to pay them a dime not one red cent

  

  Business Response

  Date: 12/23/2024

  CSC is in receipt of complaint 22702435 from Mr. ***** ******. 
  
  Upon review of CSC records, it was determined that Mr. ****** was billed for services provided.  Ms. ***** ********, Manager of Client Service, spoke with Mr. ****** on December 18th.  During that conversation, Mr. ****** acknowledged understanding of the invoices received.  Mr. ****** explained that he is in the process of changing registered agent, at which time the invoice for that service will be credited by Ms. ********.  It was agreed the invoice for the filing of his company’s annual report will remain his responsibility as services were completed. 
  
  Should Mr. ****** wish to contact CSC with any additional questions or concerns, he may do so by reaching out to Ms. ***** ********, Manager of Client Service, at ************ ******* 
  

  CSC now considers this matter closed.

  Customer Answer

  Date: 02/18/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  I never signed up with csc's registered agent services and asked them to cancel repeatedly over the coarse or 2024 they finally told me to before 2025 what I had t do to cancel was start with another company for 2025 for registered agent services in Idaho so I did. They are now trying to bill me for the years 2024 and 2025 even though I am with another company for the entire year of 2025. I want to whole bill for given both years since I never asked them for services I did not sign anything with them at all. I currently work nights and only have time once a week to take care of this stuff thanks 
  
  From: ***** ****** <************************>Date: Tue, Feb 18, 2025 at 8:34 AMSubject: there i sent you proof that they are billing and have billed for years with me asking to canceland on top of it they said they would not bill for 2025 and did. i will be calling the bbb right now
  Regards,
  Complaint ID: 22702435
   
  
  
   
   

  

  Business Response

  Date: 02/24/2025

  CSC
  is in receipt of complaint 22702435 from Mr. ***** ******. 
  
  Ms.
  ***** ********, Manager of Client Service, attempted to reach out to Mr. ******
  on 2/19/25 to discuss his ongoing concerns and the bill remaining on account for
  services rendered, which Mr. ****** acknowledged and agreed to pay in December
  2024 when he first spoke with Ms. ********. 
  She was unable to contact him by phone. 
  
  To
  resolve this issue, Ms. ******** has credited the remaining open invoice as a one-time
  courtesy.  Mr. ****** does not currently
  have an account balance with CSC.  Ms. ********
  sent a follow up email to Mr. ****** with this information on 2/20/25. 
  
  CSC
  now considers this matter closed.

• Initial Complaint

  Date:06/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed CSC to cancel my Registered Agent Services on 5/10/23, and received an email confirmation that the account was closed - see attached. Please note - the Agent Services were paid in advance the previous year, for services from 6/1/2022 to 5/31/2023. I thus cancelled before the services expired, and would have been actually due a prorated refund for the unused portion.
  
  Even though I had cancelled, I keep receiving both email and paper invoices asking for payment for the next year of services (which again - I am not using as I've already cancelled). I keep complaining via email but receive absolutely no response. Attached are some samples, including the last payment request arrived today.
  
  I request that this business stop sending me bogus invoices for services that are not being rendered.

  

  Business Response

  Date: 06/23/2023

  CSC has researched the BBB
  complaint #20220251.  It was confirmed
  that Mr. ************* reached out to cancel Registered Agent services, which was
  completed per his request.  Mr.
  **************s original request did not include cancellation of Address and
  Mail services, which is what the invoice being sent to him was for.  To resolve Mr. **************s concerns,
  these services have been cancelled and the invoice has been removed from his
  account.  A representative attempted to
  contact Mr. ************* to explain the situation and determine if there is
  anything else we might be able to do to assist him.  Mr. ************* was unable to be reached by
  email or phone.  At this time, CSC
  considers this matter to be closed.  

  Customer Answer

  Date: 07/10/2023

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  The Company Corporation is not being truthful. As you can verify, the invoices I have been receiving after my cancellation are still for $350, which is the same amount I have always been paying. The bill includes $200 for Address and Mail Service, and $150 for Registered Agent Services. The business statement on BBB seems to indicate they misunderstood me and only cancelled the Registered Agent Service. But... 1 - The invoice's total amount due is still for the full $350 which includes that service2 - The "We misunderstood the customer" excuses does not hold water since I've sent numerous complaints about the non-cancelled services, all of which went unanswered. The behavior seems an attempt to flood me with invoices hoping that I would get tired and eventually pay for cancelled services.The company did eventually inform me they cancelled everything for real after my complaint to the BBB. But I shouldn't have resorted to this extreme measure just to cancel a service.
  Regards,
  Complaint ID: 20220151
   
  
  
  
   

• Initial Complaint

  Date:02/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document
  Click here to Get the File - use the Password: 765CF2A0
  https://bluecomplaints.bbb.org/attachment/?c=19348792