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Business Profile

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GoLookUp

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 73 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern,

    I am writing to file a formal complaint against the website Golookup.com for engaging in deceptive practices and unfair charges. I recently used the website under the impression that it offered a free service, only to discover later that it was a trial subscription that would lead to significantly higher charges without clear notification.

    Golookup.com lures users in with promises of free information but fails to clearly disclose that this is only a trial period, after which users will be charged exorbitant fees. Furthermore, the website provides no listed or advertised service in return for these charges, essentially charging users for information freely available on the internet.

    Despite numerous attempts to seek a refund, Golookup.com has refused to comply, leaving me and many others out of pocket with no recourse. This kind of behavior is unacceptable and goes against ethical business practices.

    I urge you to investigate Golookup.com and take appropriate action to ensure that they are held accountable for their deceptive practices. This website should be shut down to prevent further harm to unsuspecting consumers.

  • Initial Complaint

    Date:09/01/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is scamming people - charging their cards for a phony background check. I have called the customer service 3 separate times to refund my money and cancel the subscription (I realized immediately upon being charged) the fee was supposed to be $1. I was charged $1, then $20, then $16.98 - all within 2 minutes of each other. The customer service stated they would refund the money and cancel the account- they still have not, even after requesting it 3 times.

  • Initial Complaint

    Date:07/24/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My debit crad was compromised. And online banking hacked. There one chargecwas flagrd fraudulent but they proceeded to overdraft anyways a purhase from stolen debit card information and identity theft information from my hacked accounts ad refused to refund

  • Initial Complaint

    Date:06/24/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I joined the website called, GOLOOKUP, on June 23rd 2023 and did a search on myself, to my surprise nothing was there not even an address and there should have been a lot of information. This place is actually ripping people off and getting away with it, I called the service and they said they do not give a refund. This place must be making millions of dollars with this scam. I just want a refund.

  • Initial Complaint

    Date:06/02/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7-2-2023 today I signed up paid two fees to get a report via email and by login to the account created. I did not get it. I made 3 calls and got no answers and they refused to email the purchased report to Mr and said I could singup and pay on my smart phone but cannot get the paid for report on the smart phone after I explained I am sick without access to a laptop or desktop computer but my smart phone does all that lap or desk computers do re email and website access. They use false advertisement to hook persons to sign up also and thereafter the above nonsense. Thereafter when I tried to log in again my chrome browser with scam protection I added after the above gave me a warning that this company's write in not secure and persons may steal my data if at the website and to sign up I had to give all data on my credit card and address etc. This company should be investigated and bbb dould issue s warning or the like and pass on investigation data to relevant government authorities.

  • Initial Complaint

    Date:05/09/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company, as you can see below, is a total scam. No company in the year of 2023 should require "a couple business days" for you to cancel your subscription. Had to get a new card because these guys charged me 68.22 (!!!!) out of the blue for a trial I thought I had canceled. This type of thing needs to be illegal and this site needs shut down.

  • Initial Complaint

    Date:04/25/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used go look up and it stated that a 5 day trial was $1. I got charged $1 and then $16.98 on the same day.

  • Initial Complaint

    Date:04/05/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 03/29/2023, I signed up for a 5-day trial period with GoLookUp for $1.00 which was charged to my credit card account. Before I could cancel, on the 3rd day, 04/01/2023, my credit card company sent me an alert stating that GoLookUp attempted to charge my account $68.22 even though the 5-day trial period was not up yet. On, 04/01/2023, when my credit card company texted to ask me if I had made the authorization for that payment I responded "no" which gave them permission to block it. I also called and told my company to keep it blocked until I talked to GoLookUp. I then called GoLookUp at (877) 890 -2213 on 04/01/2023 to inform them to cancel this account because I knew that they could not be trusted. On, 04/01/2023, I spoke with a GoLookUp representative who said he would cancel the account and gave me confirmation #, however, I requested an email from the company as tangible proof so I could unblock my credit card. I have called Go Look Up from 04/01/23-04/04/23 and have gotten the same response: "It will take 24hours". As of today, still nothing. I was also asked if my email had changed, it is the same one that they sent the GoLookUp 5-day trial receipt to for $1.00, I was even asked to check my spam, and there was nothing. By this time I knew I was getting the "run around" so I did inform them that I would be filing a complaint with BBB.

  • Initial Complaint

    Date:03/28/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a joke . I searched someone name upon searching the name the report was ready after paying my money the report all of a sudden was not found . I decided to call customer service only to be told they do t do refunds . They are having issues with the system or something . .

    Customer Answer

    Date: 04/24/2023

    Better Business Bureau:


    I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





    Regards,



    Complaint ID: 19861619




     


    I have spoken with the company and the issue was resolved .

    Sent from my iPhone


     

  • Initial Complaint

    Date:03/17/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $20 on my cash app card by them and I'm not sure why for I have never used them

GoLookUp is NOT a BBB Accredited Business.

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