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Business Profile

Computer Software

BigCommand LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/19/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I have yet to receive any help from Adilo’s customer service. I have NO ACCESS to a software that I purchased for $1400 in July 2022 on “good faith” based on reviews on App Sumo . I have been sending daily emails since 8/28/23 and NO response. BUT I did get a marketing email from the same person CHRIS L from Adilo that solicited with in July 2022 for the 4K video white label software that I purchased for $1400. I never used it and decided to stop being upset about the refusal from Adilo denying my REFUND request 24 hours after I bought and immediately decided this company isn’t going to work out. They told me I was not entitled to a refund because there isn’t any issues with their software.. they NEVER had any visual language on sales page etc. regarding that policy and if it was it was sprinkled in areas you as the customer wouldn’t read. Again because I am accustomed to good customer service and not used to sellers hiding behind some “language“ so they can legally keep consumers money. That is why I always feel exited and protective with ALL of my purchases on App Sumo. I assumed since they were on at App Sumo it was a safe purchase. I have NO recourse- I can’t sue due it the product being software. I can’t do a credit card dispute due to me using my bank card — they also took wires for payment, which should have been a BIG RED FLAG. I originally wanted to use my American Express ( which they didn’t take— how convenient) so if a situation happened like this—I had PROTECTION as a consumer. I have been emailing this company since August 28 , 2023. It’s is now Sept 19th. What else can I do. It’s like buying a car, never driving it and they when you decide to, the seller stole the keys and left plant earth. I am beyond frustrated.

BigCommand LLC is NOT a BBB Accredited Business.

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