Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Billing Services

Launch Pad Hotmart USA Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Billing Services.

Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/14/25 Hotmart posed as a platform for Amazon, saying you could make as much as $800 per day, answering simple surveys about Amazon products. After I paid $23 with a credit card, it sent me to a page to have “lessons,” which were all in Portuguese, which I don’t speak. I sent an email stating such, but the language used did not change!
    When trying to request a refund, I always got a message saying the transaction had timed out and to try again later. They would send security codes, but after I went to my email to retrieve and then went back to refund page, all the info that I put in would be gone, and I would have to start over, again, and again. I believe it was just a ploy to get a person to give up on getting a refund. So, I stopped trying and sent an email saying that I was contacting the BBB. Hotmart sent an email back, with subject line saying: We Want to Help You, but the body of the email was in Portuguese!

    The “product” that I supposedly purchased was called First Access

  • Initial Complaint

    Date:07/04/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was ordering a product but got the crap from Hotmart that I didn't order.

  • Initial Complaint

    Date:05/25/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 16th of May I watched a video that was on Facebook about being a product tester and give feedback to temu the shopping app. After about a 5 min video it tells you to sign up and have access to their platforms would cost $17.00 there were even customers on the video claiming how well this works and it was so worth it but you could always hey your money back if you weren't satisfied. So I put my card information in. Then the video goes to a split screen, the top has a progress tracker claiming it was verifying my payment. On the bottom half it said click the link to receive a special bonus. IT SAID NOTHING ELSE, NOTHING ABOUT MONEY OR.BEING CHARGED FOR THIS."BONUS". SO I CLICKED IT. THEN IT WAS an option for a second special bonus that I clicked then my notifications starting going off and I realized what was going on. Those 2.special bonuses cost me $59 and $57. The whole ordeal coat me $133 And absolutely none of those charges were authorized except the $17 initial charge which was authorized because of false pretenses. They are a scam. I have tried contacting them several times and sent emails requesting my money back. And a refund for the $17. I have not even tried to touch whatever service they claim to be. I am willing to bet the first click and they're stealing more money from me. Paypal also did no actual research or investigation into my claim. They never contacted me or even asked any questions. They don't have an email address to send them what I attached below. They didn't even try to help me. I'm hoping you guys can help me get this figured out out.

  • Initial Complaint

    Date:03/03/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They took $94.07 from my account when it should have been $5.30. This is a fraudulent service. I cancelled everything immediately when I saw them making charges on my account.

  • Initial Complaint

    Date:12/31/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unauthorized billing

  • Initial Complaint

    Date:12/13/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a course 1st time and it come down in Spanish when I speck English requested several times with no recourse. Not even an email. Now I purchased a tool for Google captions but received no tool. There is a continuous withdrawal from my account and no product. I never knew it was monthly #1 but to not get the product just a kick in the mouth

  • Initial Complaint

    Date:11/30/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to cancel and refund my money back from Hotmart, and I cannot get no resolution from them in anyway I try.

  • Initial Complaint

    Date:10/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a product from them and asked for a refund twice. It was within their agreement for a refund. Today I finally got ahold of them and they refused the refund because it was from May. I told them that the first time I tried was 2 weeks after I received.

  • Initial Complaint

    Date:09/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $39 for no reason. I have never signed up or purchased anything from them. They stole my credit card number from possibly Lifelink/Norton because I was speaking to Lifelock and gave them my CC number the same day Hotmart charged my card. I never even was aware of Hotmart or its affiliants. I do not know anything about Hotmart except they charged my card and now have the number, a American Express number

Launch Pad Hotmart USA Corporation is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.