Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transactions date: 11/24/2023
  Not my transactions. (I did not approve) 1. $380 2. $60
  Was contacted by the business to ask if I recognized the transactions and charges on my account.
  I responded no right away, ordered a new card and was told I couldn't file a dispute until 24-48 hours. (which I did)
  Dispute was denied.
  No reasoning was provided. and geographically I could not have made those transactions that THEY caught on my account.

  Business Response

  Date: 01/17/2024

  January 17,
  2024
  
  
  
  RE: BBB ID 21100038
  
  Dear Ms. ****,
  
  This letter
  is in response to the complaint The Bancorp Bank, N.A. (“Bank”) received from the Better Business Bureau (“BBB”) regarding the Vault Visa Payroll Card (“Card”).  The Bank provides banking services to Paycom
  Payroll (“Paycom”), the program manager.
  
  Our review of the records indicates on
  November 26, 2023, you called customer service to report two unauthorized
  transactions totaling $440.00.  A claim
  was opened, and the investigation began.
  
  On November 28, the
  investigation was completed and based on the information available it was
  determined that no error occurred.  A
  letter was sent informing you of the outcome. 
    
  
  We understand this is not the resolution you were seeking, but
  we are confident the investigation of your claim was properly conducted and
  resolved.  If you have any additional
  questions, you can email the Bank at the address shown below.
  
  Sincerely,
  Consumer
  Research Team
  The Bancorp
  Bank, N.A.
  [email protected]
  
  
  

  Customer Answer

  Date: 01/19/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  I do not agree with this response. This is fraud on their end. I received a direct deposit of $500 on November 24, 2023. On this date I purchased food at IHOP in Moreno Valley ca. while leaving IHOP I received a text message from this business, Vault. Asking if I had time to verify some transactions that were made on my account that looked suspicious. I responded right away. I did NOT authorize so transactions that were mentioned. I responded via text. Then I called and blocked my card. I ordered a new card and finally put in a claim. But before I was able to put in a claim I was told by the representative at Vault that I had to wait 24-48 hours because the transaction have not been processed on their end. Makes no sense due to the fact that they caught these transactions and contacted me right away. So this brings us to November 26, 2023 when I called and was able to put in a claim. I have called every other day to discuss my matter. I have put in a dispute. I’ve been told so many different lies about my account and all I want is my hard working money back. This company doesn’t stand by its zero liability fraud protection policy that they promote. I responded accordingly. I’ve been the only one on my end to contact in regards to this matter. I now have to get a lawyer and go the hard way for my money. I was NOT ever informed of my claim unless I called or the circumstances as to which my claim was denied. This is illegal and I am NOT settling for this non-descriptive response. All of this I’ve been dealing with through the holidays and am beyond stressed and baffled at the lack of professionalism I’ve received each time I’ve spoken to a representative. Nothing has been corrected. 
  
  Regards, 
  Complaint ID: 21100038
   
  
  
  
   

  Business Response

  Date: 01/29/2024

  
  January 29,
  2024
  
  
  
  RE: BBB ID 21100038
  
  Dear Ms. ****,

  When responding to customer complaints the Bank conducts a review of the entire dispute case. We are prepared to come to a different conclusion should the evidence warrant such an outcome.  After examining the findings of the investigation, and our review of all the materials considered during the course of the investigation, we concluded the decision to deny your claim was valid. 

  Sincerely,
  Consumer
  Research Team
  The Bancorp
  Bank, N.A.
  [email protected] 

• Initial Complaint

  Date:01/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Bancorp Bank advertised a referral program for new users and I never received my bonus after qualifying for it. I’ve called them multiple times and I’ve been told I do qualify but I still haven’t received it.

  Business Response

  Date: 01/25/2024

  January 25, 2024
  
  
  
  RE: BBB ID 21099509
  
  Dear Ms. *******,
  
  This letter is in response to the
  complaint The Bancorp Bank (“Bank”) received from the Better Business Bureau
  (“BBB”) regarding regarding your Chime demand deposit account (Account).  The Bank provides banking services to Chime
  Financial, Inc.
  
  Our review of the records indicates you opened an Account
  on January 10, 2023. The requirements for the applicable $100.00 Referral promotion
  includes: using the unique Customer
  link received by the referee, apply for and open an Account and have a payroll direct
  deposit of $200.00 or more within forty-five (45) days of opening the Account.
  
  Chime’s review of enrollment records
  indicates none of the requirements listed above have been met; therefore, the
  Referral bonus will not be posted to your Account.
  
  If you have
  questions about this letter, please send your message to the Bank using the
  email address shown below.
  
  Sincerely,
  Consumer Research Team
  The Bancorp Bank, N.A.
  [email protected]
  
  
  

• Initial Complaint

  Date:01/03/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chime Card banking app
  1/844-244-6363
  Have only online's bank app.
  Everything loaded; pay bill w enjoent on time and right then.
  They allow you to load other checks. If ever!
  They will distribute a 'check' if you know names and addresses right.
  Unfortunately, they now use a system to update your email and phone, threw ID pictures it has to read cleared both sides front and back. Mines will not take a picture to gimics sought by there system Front SUCCESS
  They updated my email missing a letter . Trade b it was D [email protected] not [email protected]
  Now I'm not getting threw with rent dued on December 31,2023 my new number have to be unpitted to work properly and release funds in Checking account part designated and designed for the site app. Today January 2nd,2024 I'm hurt $50 in late fees are expensive. I have a family to raise and budget timely every month , day to day

  Business Response

  Date: 01/17/2024

  January
  17, 2024
  
  
  
  RE:
  BBB ID 21088805
  
  Dear
  Ms. *******,
  
  This
  letter is in response to the complaint the Bancorp Bank, N.A. (“Bank”) received
  from the Better Business Bureau (“BBB”) regarding your Chime demand deposit
  account (“Account”).  The Bank provides
  banking services to Chime Financial, Inc. (“Chime”), the program manager
  
  Our
  review of the records indicates on November 28, 2023, you
  contacted Chime to update the email address and phone number on the Account.  Documentation was requested to verify the
  information you would like updated.
  
  As of the receipt of
  the complaint, valid copies of all the required documentation had not
  been received.
  
  On January 8, 2024, Chime sent
  you an email requesting the following documents be sent to [email protected] for review:
  
  The email address you want listed on the Account,
  A clear photo of your unexpired US ID,
  Confirmation of the last four digits of your Social Security Number,
  A self-portrait or selfie of you holding your ID document and a piece of paper with your name and current date written on it,
  Proof of ownership for your phone number (***********2). Please submit a phone bill that shows your full name and is dated within the past 60 days.
  If
  you have questions about this letter, please send your message to the Bank
  using the email address shown below.
  
  Sincerely,
  Consumer
  Research Team
  The
  Bancorp Bank, N.A.
  [email protected]
  
  

  Customer Answer

  Date: 01/19/2024

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 21088805
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:12/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use Chime as a bank account. I've had them since 2021. There has never been an issue at all. On Wednesday December 12th I got my pay from my job which is the same amount every two weeks and I've been employed at the same place for 9 years. At midnight I received an email from Chime that my bank account was closed. All I keep getting from them is The Bancorp Bank closed it because my account wasn't in compliance with their terms and conditions. There is no fraudulent activity or suspicious activity on my account what so ever. I use my account for my direct deposits and to pay bills and get groceries. They advised me the money that was in my account would be issued by check within 30 days. Christmas is right around the corner, I have three kids and not able to get groceries for them or go Christmas shopping and now it's ruined. They did this for no reason and no one has yet called me to explain to me what they feel is suspicious on my account. I have spoken to many supervisors who state they have escalated my issue but still yet I have never received a call. They decide to do this during the holiday time and with the only money I had for my family. I'm soon going to get this in motion to contact a lawyer and sue for pain and suffering if something does not get resolved with them. I've told them I would be filing a complaint with you but they seem to not care.

  Business Response

  Date: 01/03/2024

  January 3, 2024
  
  
  RE: BBB ID 21039377
  
  Dear Ms. *****,
  
  This letter is in
  response to the complaint The Bancorp Bank, N.A. (“Bank”) received from the Better
  Business Bureau (“BBB”) regarding your Chime demand deposit account
  (“Account”).  The Bank provides banking services to Chime Financial, Inc.
  (“Chime”), the program manager.
  
  Our records indicate on December 13,
  2023, the Bank exercised their right as described in the Deposit Account
  Agreement to close the Account due to high-risk activity.
  
  On December 22, a refund check of $1,244.57 was sent to the Water
  Street address listed above. 
  Please allow up to ten (10) business days for the check to arrive.
  
  If you have questions about
  this response, please send your message to the Bank using the email address
  shown below.
  
  Sincerely,
  Consumer
  Research Team
  The Bancorp Bank, N.A.
  [email protected]
  
  

  Customer Answer

  Date: 01/09/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  I have received the check on 1-2-2024 and have attempted to cash it at 3 different banks along with Walmart and they are all declining it. I would also like to know what high-risk activity they are seeing on my account. Thank you.
  
  
  Regards,
  Complaint ID: 21039377
   
  
  
  
   

  Business Response

  Date: 01/22/2024

  January 22, 2024
  
  
  RE: BBB ID 21039377
  
  Dear Ms. *****,

  We apologize you are experiencing issues cashing your refund check.  Please use your local bank or bank that you currently have a checking and/or savings account with.  If you do not have an established bank account, please consider opening one which should eliminate you having issues cashing the check.

  Sincerely,
  Consumer
  Research Team
  The Bancorp Bank, N.A.
  [email protected]
  
  
  

• Initial Complaint

  Date:12/19/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction : 07-09-23
  Amount: $2,025.06
  My money was taken from my account and made payments at a Winn Dixie store in Florida . I called chime about the situation and they said they were sorry but they cannot provide me a refund , they had the receipt of all the purchases and still couldn’t help me . Stated that they can’t credit me a refund because it doesn’t show that it was fraud . I did multiple rebuttals and was denied every time even with evidence . The person made purchases multiple times . I just now have my claim id number .

  Business Response

  Date: 01/02/2024

  January 2, 2024
  
  
  RE: BBB ID 21031913
  
  Dear Ms.
  *******,
  
  This letter
  is in response to the complaint The Bancorp Bank, N.A. (“Bank”) received from
  the Better Business Bureau (“BBB”) regarding the Chime demand deposit
  account (“Account”).  The Bank provides
  banking services to Chime Financial Inc. (“Chime”), the program manager.
  
  Our review of the records indicates on September 7, 2023,
  you contacted Chime to report twenty-one (21) unauthorized charges to Winn
  Dixie totaling $2,025.06. A claim was opened, and an investigation began.
  
  On September 8, based on the information available it was
  determined no error occurred.
  
  Upon review of the complaint, Chime determined that an error
  occurred. On December 28, permanent credit was issued, and an email was sent
  informing you of the outcome. 
  
  We trust you are satisfied with
  the update of your claim and if you have questions about this letter, please
  send your message to the Bank using the email address shown below.
  
  Sincerely,
  Consumer
  Research Team
  The Bancorp Bank, N.A.
  [email protected]
  
  

  Customer Answer

  Date: 01/05/2024

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 21031913
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:12/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My cards and phones we’re stolen and someone used my cards for shopping I contacted chime to dispute the unauthorized charges I also provided them with a ftc report. They did give me provisional credit but while I was waiting on my cards to arrive by mail whoever has my phone had access to my chime account and they withdrew all of my funds twice here are my dispute case numbers #12252630- #12189629
  
  I have been calling and emailing chime for the last few weeks this is very hurtful especially around this holiday season all I want is my funds back.

  Business Response

  Date: 12/29/2023

  December 29, 2023
  
  
  
  RE: BBB ID 21022773
  
  Dear Mr. **********,
  
  This letter is in
  response to the complaint The Bancorp Bank, N.A. (“Bank”) received from the Office of the Comptroller of the
  Currency (“OCC”) regarding your Chime demand deposit account (“Account”). 
  The Bank provides banking services to Chime Financial, Inc. (“Chime”), the
  program manager.
  
  Our review of the records indicates
  you contacted Chime between November 29, 2023, and December 5, to report
  numerous unauthorized transactions had posted to the Account. Below is a recap
  of the dispute claims opened on your behalf.
  
  Claim ID 12189629
  
  The dispute claim was opened on November 29, for eighty-four (84) unauthorized transactions, totaling $590.24.
  On December 1, provisional credit was issued allowing you access to the funds while the agents investigate your claim.  An email message was sent advising you of the update and that if the claim was denied, the provisional credit would be reversed.  Once the claim is finalized a final notification letter will be sent to you with the outcome.
  
   Claim
  ID 12252630
  
  The dispute claim was opened on December 5, for thirty-six (36) unauthorized transactions, totaling $606.54.
  On December 7, provisional credit was issued, and an email message was sent advising you of the update.  Once the claim is finalized a final notification letter will be sent to you with the results.
  
  We trust you are satisfied with the update of your claims and if you
  have questions about this letter, please send your message to the Bank using
  the email address shown below.
  
  Sincerely,
  Consumer
  Research Team
  The Bancorp Bank, N.A.
  [email protected]
  
  
  
  
  

  Customer Answer

  Date: 01/08/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  The provisional credit was stolen out my account I didn’t even have a debit card replacement yet.
  
  
  Regards,
  Complaint ID: 21022773
   
  
  
  
   

  Business Response

  Date: 01/16/2024

  January 16, 2024
  

  RE: BBB ID 21022773
  
  Dear Mr. **********,

  We are unsure of what you mean that the provisional credit was stolen from your account.  If you feel it was a result of unauthorized activity, please contact Chime to report.

  Sincerely,
  Consumer
  Research Team
  The Bancorp Bank, N.A.
  [email protected]
  

• Initial Complaint

  Date:12/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bancorp bank will not issue recalled funds that was requested by my issuer, Paychex, for my direct deposit. It was applied to the wrong account number. Last digit was supposed to be a 5 and not a 3. There is no contact phone number to speak with anyone directly.

  Business Response

  Date: 01/05/2024

  
  
  
  January 5, 2024
  
  
  
  RE: BBB ID 21019028
  
  Dear Ms. *******
  
  This letter is in response to the complaint The Bancorp Bank,
  N.A. (“Bank”) received from the Better Business Bureau (“BBB”) regarding the Venmo
  Mastercard (“Card”).  The Bank issued the
  Card on behalf of PayPal, Inc. (“PayPal”), the program manager.  Venmo is a service of PayPal.
  
  Your complaint describes concerns with a deposit and the
  balance of your Venmo Account.  Please
  note, while the Bank issues the Card, our role is limited to providing the Card
  as an access device for customer’s Venmo Account. 
  
  We encourage you to contact Venmo directly regarding concerns
  with the Venmo Account at [email protected].
  
  If you have questions about this letter,
  please send your message to the Bank using the email address shown below.
  
  Sincerely,
  Complaints Research Team
  The Bancorp Bank, N.A.
  [email protected]
  
  
  

• Initial Complaint

  Date:12/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed my initial dispute on November 6th, 2023 with chime. I noticed 31 unauthorized charges totaling in the amount of $616.69. They denied the dispute and sent out a denial letter. The denial letter had nothing from the merchant what so ever. I also had communication with the merchant & they told me they couldn’t locate any charges. I sent those emails over to chime & I had missing information in my disputes each time. The merchant can’t help me with the refund so they told me I needed to reach out to my bank. Chime is refusing and because of them refusing to refund unauthorized charges me and my children were evicted on November 15th I am now on my 9th rebuttal. My 8th rebuttal was denied within 24 hours of submitting missing information. I’m tired of waiting on my money.

  Business Response

  Date: 12/15/2023

  
  December 15, 2023
  
  
  RE: BBB ID 20914138
  
  Dear Ms. **********,
  
  This letter is in
  response to the complaint The Bancorp Bank, N.A. (“Bank”) received from the Better
  Business Bureau (“BBB”) regarding your Chime demand deposit account
  (“Account”).  The Bank provides banking services to Chime Financial, Inc.
  (“Chime”), the program manager.
  
  Our review of the records indicates
  on November 6, 2023, you contacted Chime to report thirty-one (31) unauthorized
  transactions. A claim was opened, and the investigation began.
  
  On November 8, the investigation concluded, and it was
  determined that no error occurred.
  
  Between November 8 and December 5,
  Chime reopened the claim multiple times through the rebuttal process.  Please note, each of the rebuttal
  investigations found no error had taken place.
  
  We understand
  this was not the resolution you were seeking regarding your claim but believe
  the investigations of your claim was properly conducted and resolved.  If
  you have questions about this letter, please send your message to the Bank using
  the email address shown below.
  
  Sincerely,
  Consumer
  Research Team
  The Bancorp Bank, N.A.
  [email protected]
  
  

  Customer Answer

  Date: 12/19/2023

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  I have been denied each claim because my card being stolen and chime has not been communicating with the merchant whatsoever but I have. I need a real detailed denial letter as to how the claim was denied when the charges were clearly unauthorized and I’m asking for my money back $616.69
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,
  Complaint ID: 20951239
   
  
  
  
   

  Business Response

  Date: 01/09/2024

  January 9, 2024
  
  
  RE: BBB ID 20914139
  
  Dear Ms. **********,

  When responding to customer complaints the Bank conducts a review of the entire case. We are prepared to come to a different conclusion should the evidence warrant such an outcome.  After examining the findings of the investigation, and our review of all the materials considered during the course of the investigation, we concluded the decision to deny your claim was valid. 

  Sincerely,
  Consumer
  Research Team
  The Bancorp Bank, N.A.
  [email protected]
  

• Initial Complaint

  Date:12/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/30/23 I disputed a transaction with chime. They told me they could not start the investigation until the amount was posted instead of under “pending” The amount posted on 12/02/23 at about 12pm so I sent them a msg and let them know. They then msgd me back literally FIVE hours later telling me the investigation was done. HOW ….HOW Is the investigation done so fast??? They never followed up with me to tell me how the investigation was going. Never called me to get information to ask me what happened and build a case. NOTHING …So then I appealed the transaction because i was NOT satisfied with the 1 amount of time it was handle & 2 the outcome. I appealed at 10pm it was “solved” at 11pm !!! You HAVE to be kidding me !!! A bank that I trust to support me and flag something as fraud first of all didn’t even do such thing. This said company has been attempting to charge me so many times but couldn’t due to the fact I kept my card lock the ONE day I unlocked my card they get me and chime is trying to say since this ONE day I unlocked my card and they got me that IM at fault !!! This is ridiculous!!! Chime does not care about you or your money STAY FAR FAR FAR AWAY !!

  Business Response

  Date: 12/12/2023

  December 12, 2023
  
  
  ******** *******
  **** ******** *****
  *********** **  **********
  
  
  RE: BBB ID 20950870
  
  Dear Ms. *******,
  
  This letter
  is in response to the complaint the Bancorp Bank, N.A. (Bank) received from the
  Better Business Bureau (“BBB”) regarding your Chime demand deposit account
  (Account).  The Bank provides banking
  services to Chime Financial, Inc.
  
  Our review of the Account records indicates on November 30, 2023,
  you contacted Chime to dispute four unauthorized transactions totaling $1,329.34.
   A claim was opened, and the
  investigation began.
  
  On December 2, based on the available information, it was
  determined that no error occurred.  An
  email was sent informing you of the outcome. 
  
  Upon review of the complaint, Chime has determined that further
  investigation is warranted and has reopened the case.  You will be notified by email once the
  investigation is completed with the outcome which will be no later than March
  1, 2024. 
  
  We trust you are satisfied with
  the update of your claim and if you have questions about this letter, please
  send your message to the Bank using the email address shown below.
  
  Sincerely,
  Consumer
  Research Team
  The Bancorp Bank, N.A.
  [email protected]
  
  

• Initial Complaint

  Date:11/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 11th, 2023 I received services from Authentically Natural for an installation for loc extensions. After receiving the services, within days the permanent hairstyle starting to unravel and began to pull my hair out. Prior to the install I told her what I wanted and she insisted with seeing what would "fit" instead of what I asked of her. She ended up putting too many extensions in my hair which made my hair fall out and I developed a rash.
  
  I attempted to reconcile with Authentically Natural and they refused to resolve and asked my "Why did I pay"
  
  I attempted to dispute with Chime and without a proper investigation my dispute was not accepted.
  
  This happened and 3 other occasions when someone used my uber account

  Business Response

  Date: 12/12/2023

  December 12, 2023
  
  ********* ******
  **** ********* ** *** **
  ******** ** *****
  
  
  RE: BBB ID 20935199
  
  Dear Mrs. ******,
  
  This letter is in
  response to the complaint The Bancorp Bank, N.A. (“Bank”) received from the Better
  Business Bureau (“BBB”) regarding your Chime demand deposit account
  (“Account”).  The Bank provides banking services to Chime Financial, Inc.
  (“Chime”), the program manager.
  
  Our review of the records indicates
  on July 11, 2023, you contacted Chime to report a transaction which you were
  not happy with the services. A claim was opened, and the investigation began.
  
  On August 28, the investigation concluded, and it was
  determined that no error occurred.
  
  On October 2, Chime reopened the
  claim through the rebuttal process. 
  Please note, the rebuttal investigation found no error had taken place. 
  
  Although the Bank cannot further
  assist with your dispute, we encourage you to contact the merchant as they
  state they are willing to work with you towards a resolution. If you have
  questions about this letter, please send your message to the Bank using the
  email address shown below.
  
  Sincerely,
  Consumer
  Research Team
  The Bancorp Bank, N.A.
  [email protected]