Complaints
This profile includes complaints for WSFS Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 67 total complaints in the last 3 years.
- 17 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an inflow wire transfer from a friend and investment partner Mr. ***** F.S ******* from Singapore. The funds sent to my business account in WSFS Bank and cleared on May 5, 2025. *******’s account has been debited but WSFS Bank refused to release funds in my account to me so I scheduled a meeting with my bank branch on May 7, 2025. Got there and had a meeting with the Cherry Hill East branch manager Ms. ***** ****** who then explained that the bank is currently experiencing some internal issues related to wires. She asked several questions about my relationship with ******* to which I provided full and detailed explanation. Ms. ****** told me they wish to protect both my interests and the WSFS Bank interest from bad wires (I have never heard of such a thing as a bad wire in my life). The bank never informed me how long it would take but I presumed it won't be too long so I complied by cooperating fully with WSFS decision while hoping to establish trust long term relationship on both ends. Tried follow up calls over the past two weeks, Ms. ****** has not returned my calls as promised. I have been told repeatedly that she is in meetings and customer representatives have been unable to help with no details.
Ms. ****** had indicated that I can go about my business activities and money can be credited to my business account but withdrawals would be temporarily restricted. I also requested that WSFS Bank contact the sending bank to verify the funds since Mr. *******’s account was already debited. The bank assured me a call would be made but Mr. ******* has not received any communication from WSFS and the sending bank confirmed no contact has been made either.
I got so upset to the point I had to search online and called Philip Corrideno who oversees banks in South Jersey leaving 2 messages no response. At this point I am seeking both advise and your help in assisting me which would be greatly appreciated.
Business Response
Date: 05/30/2025
Please see attached response. Thank you!Initial Complaint
Date:02/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am reaching out to whomever this matter, concerns on behalf of myself, ****** ******* a federally protected consumer. I am enforcing my rights according to 15 USC. 1692g by asking your company to validate the alleged debt as well as evidence that I am obligated to pay the alleged debt. I am not refusing to pay the alleged debt, I’m simply just asking you to validate the alleged debt.
I am also making making your company aware that invalidated information on my credit report can be fraud under federal and state laws, and I will not hesitate to bring forth legal action if my rights continue to be violated under the FDCPA and FCRA. You have 30 days to validate this dept and during this time all furnishing and collection activities must cease and desist through any and all mediums including my consumer report. If your company and/or office fails to respond within 30 days to validate this alleged debt, it shall be deleted and removed from my credit file immediately. I have also attached a Cease and Desist that is effective immediately. Thank you for your assistance.Business Response
Date: 02/27/2025
Please see attached response letter. Thank you!Initial Complaint
Date:12/27/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. Thank you so much for all your help in resolving this issue. The fact that the company stated that there was no work around created a lot of stress and frustration. I want to say thank you so much for all your support. I truly appreciate it.
Regards,Complaint ID: 22737554
Business Response
Date: 01/06/2025
Dear Ms. *******
I am writing to acknowledge receipt of the complaint you submitted to the BBB on December
27, 2024. In your complaint, you state you had a loan with WSFS Bank which you had
refinanced and closed. You received a check for $1612.66 for overpayment which you
attempted to cash or deposit, but your bank advised that the print on the check was too light
and not readable. You state you contacted WSFS and attempted to get a replacement check
and were advised you needed to sign an Affidavit of Lost, Stolen or Destroyed Check and have it
notarized for a new check to be reissued. You inquired why a stop payment couldn’t be placed
on the check and if a return label could be provided to send the check in so you wouldn’t incur
the cost of the notary.
On behalf of WSFS, I apologize for any frustration and inconvenience this may have caused you.
We engaged our Loan Operations Department and Cellette Booker, AVP- Loan Serving Specialist
Team Lead spoke to you on January 6th and confirmed with you she would be emailing you a
pre-paid label today for you to send the original check back to have a new check reissued.
Thank you for allowing us to assist you in this matter. If you have any further questions, please
call M** ****** ** *************
Sincerely,
Customer Experience Analyst
Customer Experience DepartmentInitial Complaint
Date:10/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
I received the response from WSFS throuth BBB on 10/22/2024 and I reviewed the response.Thank you for BBB & WSFS looking into this matter and their prompt responses. On September 21, 2024, I made a payment for $8,493.72 ($3,493.72 regular payment plus $5,000 to principal) to WSFS and Shellpoint finally received the fund from WSFS on 10/15/2024. I was informed by WSFS representative that the delay was due to an issue with WSFS OPS Department, not with Shellpoint.I would like to request a credit/or refund for the interest accrued for the additional principal payment ($5000) made on 9/21/2024 but not posted until 10/15/2024. Thank you,
Regards,
Complaint ID: 22407028
ion email from WSFS staff.
So far, I reached out to WSFS and Shellpoint staffs multiple times . Shellpoint representative said they didn't receive a payment of $8493.72 from WSFS. Please see attached Shellpoint payment history as of 10/10/2024. WSFS staff said WSFS did received the payment from me and they sent the amount Shellpoint on/9/23/2024.
Shellpoint representative, ****** ****, stated that they never receiving a payment in the amount of $8493.72 from WSFS and asked me to provide a proof of 'WSFS sent $8493.72 to Shellpoint'
I believe it's WSFS' responsibility to make sure all the payments I made up until 9/30/2024 to be properly transferred to Shellpoint. However, they failed in communicating with customer/client and hasn't provided a proof that they sent the amount in question to Shellpoint. I would like to request a refund of $8493.72 from WSFS which was received by WSFS on 9/21/2024 but not sent to Shellpoint so far. Thank you for your time and looking into this matter.Business Response
Date: 10/24/2024
Please see attached letter response. Thank you!Business Response
Date: 11/08/2024
As clarified in our original response, the delay was not caused by an issue but that WSFS Bank had to hold the funds to ensure they cleared prior to forwarding to Shellpoint. Once the payment was forwarded, Shellpoint would be required to backdate the payment to September 21, 2024. WSFS Bank provided the payment dates for all payments that were forwarded. No credit or refund is warranted from WSFS Bank. I would encourage you to follow up with Shellpoint to verify that all forwarded payments were dated and posted properly. Please contact Shellpoint directly for any further questions at (800) 365-7107.
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