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Business Profile

Bank

JPMorgan Chase Credit Card

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this
    business, BBB only publishes the details for 15% of the total complaints filed.

Complaints

This profile includes complaints for JPMorgan Chase Credit Card's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 6,398 total complaints in the last 3 years.
    • 2,575 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/01/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      United Skymiles dropped me for me selling my miles; i was not aware this was a violation; i apologized but they won't reinstatement; i need it for work.

      I want to be reinstated to the Sky Miles Account and the Miles taken from me reinstated; i have been a faithful customer for years

      Business Response

      Date: 02/13/2023

      We responded to our customer's concerns by
      phone on February 13, 2023. To protect our customer's privacy, we are not
      providing you with a copy of any details of our resolution. Our customer may
      use their discretion in sharing our response directly
      with you.

      Customer Answer

      Date: 02/14/2023

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





      Regards,



      Complaint ID: 18959253




       


       


       

    • Initial Complaint

      Date:01/31/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a customer of Chase since 2007 and a Chase Freedom Credit Card Holder since 2009. Chase Freedom offers 5% cash back for transactions during certain quarterly periods. From October 1st to December 31st 2022 Chase offered 5% back on purchases through Walmart. On December 30, 2022 I purchased items for $43.16 and $39.99. This was BEFORE the December 31, 2022 DEADLINE. However, Chase did NOT offer the agreement because supposedly the transaction did not post until January 2nd.

      When I called this into Chase to challenge it I even offered to provide proof from Walmart.com of my purchase. They refused to consider but said that they would review it and call me back. They did NOT call me back. Instead, they sent me a letter in the mail which is very unprofessional to the customer after they promised a phone call.

      Chase owes me $4.15 in cash back rewards for not honoring these transactions.

      Business Response

      Date: 02/13/2023

      We responded to our customer's concerns by
      phone on February 10, 2023. To protect our customer's privacy, we are not
      providing you with a copy of any details of our resolution. Our customer may
      use their discretion in sharing our response directly
      with you.

      Customer Answer

      Date: 02/15/2023

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





      Regards,



      Complaint ID: 18960994




       


       


       

    • Initial Complaint

      Date:01/30/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please send me the documentation about this account, if you can’t evidence this account you need to remove the inaccurate reported negative remarks and update as paid as agreed. This is a PAID ACCOUNT. In addition, this Account is legally paid in full for less than the full balance and is not supposed to be on my consumer report. It’s considered income, and income cannot be reported on a consumer report since the debt was charged off. You need to provide the FORM 1099-C cancellation of debt which shows that the debt was written off. How can your company keep asking for a debt that was written off? I'm working hard on trying to clean up my credit. This is hurting my chances on improving my living situation.that was written off?

      Business Response

      Date: 02/21/2023

      We responded to our customer's concerns by
      phone on February 21, 2023. To protect our customer's privacy, we are not
      providing you with a copy of any details of our resolution. Our customer may
      use their discretion in sharing our response directly
      with you.

    • Initial Complaint

      Date:01/30/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I logged into my chase app on the due date of my December 2022 payment, and it showed that I did not have a statement balance. The next thing that I know there is a charge on my account for approx $121 for interest charges; discovered paying my statement balance today. I know what I saw when I logged into the app, and I am beyond myself that Chase would engage in these type of bad faith business practices. I unsuccessfully tried to resolve my complaint with customer service this morning, and I am reconsidering my relationship with Chase Bank holistically. I feel like I have been taken advantage of, and I am disputing this charge in its totality.

      Business Response

      Date: 02/28/2023

      We responded to our customer’s concerns in our letter dated February 28, 2023. To protect our customer’s privacy, we are not providing you with the
      details of our resolution. Our customer may use their discretion in sharing our
      response directly with you.

    • Initial Complaint

      Date:01/30/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i have 3 hard inquiries from chase when i only applied for a card once! they promised me i would get a card because i had $150,000 on deposit . they commited fraud to have me hold my money there then refused to give me a card even after i held the money in the account for 9 months

      Business Response

      Date: 02/03/2023

      We responded to our customer's concerns by
      phone on February 3, 2023. To protect our customer's privacy, we are not
      providing you with a copy of any details of our resolution. Our customer may
      use their discretion in sharing our response directly
      with you.

      Customer Answer

      Date: 02/08/2023

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





      Regards,



      Complaint ID: 18950355




       


       


       

    • Initial Complaint

      Date:01/30/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with JP Morgan and do not have a contract with JPMCB. They did not provide me with the original application like I asked.

      Business Response

      Date: 02/15/2023

      We responded to our customer’s concerns with our letter dated February 15, 2023. To protect our customer’s privacy, we are not providing you
      with any details of our letter. Our customer may use their discretion in
      sharing our response directly with you.

    • Initial Complaint

      Date:01/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/31/22, my family and I went to Katie Blooms restaurant in Campbell CA. The bill was $53.39, and I provided a $10 tip for a total transaction amount of $63.39. When I later looked at the transaction amount online, I noticed I was charged $85.61. I filed a dispute with Chase CLAIM ID: C-20230108-5997. I just received a letter stating they consider the charge valid with a copy of not the receipt I wrote the tip amount on and signed, but a copy of a computer generated receipt without my signature showing a tip amount of $32.22.
      I spoke to Chase acct supervisor Eric in the San Antonio office this AM and explained my concern over them closing the dispute using the merchants receipt vs. the receipt I signed, and he said the merchant provided adequate documentation, and in order to re-open the dispute, I would need send a request with a copy of my receipt via US Mail or fax. I told him I felt they prematurely closed the dispute, and should have asked for my copy of the receipt before closing (something the said they might do when I submitted the dispute), rather than making me jump through hoops to re-open the dispute.

      I am submitting this complaint for 2 reasons. First and foremost because I feel Chase's dispute system is designed to favor the merchant rather than the customer and the system needs to be investigated and revised. Prior to closing my dispute, as stated they might do when filing the dispute, Chase should have requested my copy of the receipt I signed from both the merchant and myself. Upon review of that documentation, if they still had questions, they should have contacted me prior to close of dispute. Second, I would like you to have Chase re-open my dispute without me having to request they do so via US mail or fax and ask the merchant to provide a copy of my original signed receipt. In this day and age, it is unfathomable that a corporation like Chase does not offer the more reliable option of email for such a request. Thank you!

      Business Response

      Date: 02/02/2023

      We responded to our customer's concerns by
      phone on February 2, 2023. To protect our customer's privacy, we are not
      providing you with a copy of any details of our resolution. Our customer may
      use their discretion in sharing our response directly
      with you.

    • Initial Complaint

      Date:01/26/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called to make a 1500 payment recently the chase employee put in 15000 causing my checking account to go negative. They did eventually fix their error and I was told if I incurred any fees they would cover them. I recently called and told them I did get charged one 25 dollars fee which I would like to be reimbursed for the supervisor who was non sympathetic said no even though it was their fault cause the account to go negative

      Business Response

      Date: 02/02/2023

      We responded to our customer's concerns by
      phone on January 30, 2023. To protect our customer's privacy, we are not
      providing you with a copy of any details of our resolution. Our customer may
      use their discretion in sharing our response directly
      with you.

    • Initial Complaint

      Date:01/26/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 6, 2022, I traveled to Quebec using Air Canada. I paid the $30 luggage fee using my Chase credit card. Air Canada policy states that if your luggage is delayed, then check in fee is void.

      My luggage was delayed by more than 24 hours and Air Canada sent me an email detailing this delay. Upon arrival back home in the US, I immediately requested that Chase cancel the charges. All documentations were provided including the letter from Air Canada detailing the delay and the Air Canada policy.

      To date, Chase has not resolve the issue. They have assigned an investigator who was clueless as to what as happening despite being provided all the documents. Investigator did not bother to read and understand the issue and asked such ridiculous questions as "why are you requesting a refund" and ""does Air Canada know about this delay". I had to be very patient with my response stating "would Air Canada email about the delay if they did not know about the delay?" and "Is the Air Canada policy and email not obvious that I am requesting a refund because of the delay?"

      Business Response

      Date: 02/01/2023

      We responded to our customer's concerns by
      phone on February 1, 2023. To protect our customer's privacy, we are not
      providing you with a copy of any details of our resolution. Our customer may
      use their discretion in sharing our response directly
      with you.

    • Initial Complaint

      Date:01/26/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Credit report has not reporting all months. There may be a glitch. Credit reporting needs to be updated.

      Business Response

      Date: 02/01/2023

      We responded to our customer's concerns by
      phone on February 1, 2023. To protect our customer's privacy, we are not
      providing you with a copy of any details of our resolution. Our customer may
      use their discretion in sharing our response directly
      with you.

    JPMorgan Chase Credit Card is NOT a BBB Accredited Business.

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