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Business Profile

Auto Warranty Plans

Automotive Performance Warranty (APWI)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Plans.

Complaints

This profile includes complaints for Automotive Performance Warranty (APWI)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Automotive Performance Warranty (APWI) has 2 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/10/2023

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a car from Martir's Auto on 10-22-22 for 7,100 with and extended warranty for 6 months from APW International. 3 days later the car died in which i already filed a BBB case against Martir's Auto for Fraud and nothing happened. I filed a claim with the APW International for the transmission and they said they would take care of it. It has been over 6 months and I have not received anything and they are ignoring my calls and texts. I think it is very sad in Delaware that this happens to so many people and there is nothing you can do to resolve this. I have called several lawyers and no one accepts these cases because it is a waste of their time. I also called my work lawyer program and they can not find anyone to take this kind of case. Please let me know what the best way to handle this is.

      Thanks,

      Business Response

      Date: 05/21/2023

      It is unfortunate that you're claim will not be covered do to the fact that the company does not have staff to run daily operations or the finances to cover any claims.   

      Customer Answer

      Date: 06/12/2023

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.

      This has not been resolved. From the response that I got is the better business bureau going after this company and shutting them down? If they don't have the resources or money how are they still in business to cover a warranty on their cars?


      Regards,
      Complaint ID: 20042910
       



       

    • Initial Complaint

      Date:05/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've tried to contact APW and ***** ******* multiple times via calls, text and email. I'm having issues with my vehicle, I purchased the 3 year 45k miles comprehensive plus package. Haven dealt with warranty companies before I have decided to try to contact them first prior to taking in my vehicle to see if they have a recommendation for a mechanic they have dealt with before. Again, I haven't brought it in yet, but just waiting on them to answer a call or text. I even left a message, no response....

      Business Response

      Date: 05/18/2023

      Unfortunately APWI will not be able to honor your claim due to the fact that the company does not have staff to run daily operations or the finances to cover any claims.

    • Initial Complaint

      Date:03/24/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a 02 trailblazer from choose your Rides in Delaware & a few days later the truck's driveshaft dislodged & now the truck is not working I have a warranty that cover's the work that needs to be done but the warranty company (APW)( Automotive performance warranty international) won't return my calls or text messages.the dealer say he tried to get in contact but can't so now what do I do? I haven't had my truck for ten days & already I'm trying to get something that's covered by the warranty but the company (APW international) won't answer or return call's I need help please.

    • Initial Complaint

      Date:02/21/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a vehicle on the 14th of Dec. 2022. On the 18th the check engine light came on and I contacted the warranty company, Automotive Performance Warranty International (APWI). Finally, in Jan. 2023, I was able to get my truck worked on which took place on Jan. 19, 2023, after waiting for their approval. It is now the 20th day of February 2023, and they are refusing to honor their contract by reimbursing me the money owed. Since the 19th of January I have been calling and leaving messages, but most are just ignored. When I do finally get a call back, I am told the check will be there in a few days. Just lies and more lies keep coming! It's been more than 2 months and this single transaction still has not been completed. The contract number that I have from them is 193108. As of this very day February 20, 2023, I am still waiting, and this process started on December 18, 2022! The Vehicle is a 2009 Ram 1500.

    • Initial Complaint

      Date:02/06/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a vehicle 2 years ago at auto gallery and they provided me with warranty for 2 years with APW. Within the first 6 months this car gave me so many issues and that the warranty was suppose to cover and never did. I spent 2800 out of my pocket for car cost that the warranty should’ve covered, the last incident was loss of motor, I called them and told them I needed it replaced and they asked me for 3 proofs of oil changed which I provided them with after that I never got a call back, they have never answered the phone, and completely have been no help.. my car has been sitting for over a year now and I’m still required to pay it off and pay full coverage for a car that has not been in use.

    • Initial Complaint

      Date:08/30/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to cancel a warranty for a customer Ms. *****, on her Ford Focus, via official email communication, as of April 29, 2022. We have been attempting this cancellation via phone for much longer.
      I have contacted both the owner of APW, *****, as well as ***** *******, his secretary, multiple times since April. ***** was assisting me with 2 cancellations simultaneously. One for a customer, which she helped me resolve, I am assuming because they did not have to pay any portion of the cancellation, and the other in the amount of $1150.00, for Ms. *****, which she stated on Monday June 27th, she had the check ready to refund to our dealership, Auto Gallery. She was waiting on the owner *****, to sign it. We should have it by the following Monday, July 4th. I was out of the office/state the remaining time of July and followed up with her when I was back in August, only to receive no response. As you can see in the attached two separate emails, with highlighted dates, all of my weekly follow up attempts in August were ignored by both ***** ******* at [email protected] as well as the owner ***** at [email protected].

      I'd like to try to get this resolved without filing a lawsuit. I have informed them both via email if they do not respond to my email with an updated eta as to when we will receive the refund for the customer, I will be pursuing other options. We as a dealership are still responsible to refund banks and customers, the warranty cancellations, regardless of whether or not a warranty company ignores communication and does not complete the refund.

    Automotive Performance Warranty (APWI) is NOT a BBB Accredited Business.

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