Business ProfileforClean-A-Tank, Inc.

Hired Clean-a-Tank to do maintenance on our fish tank for an algae problem. They came out yesterday, said that the tank was great and all water testing levels were fine with calcium exception that they dosed to raise the level. He said the water would get cloudy (it did) but that the fish would be fine. Said they were impressed with how well my son was keeping it. Today, all of the fish but one are dead and the one still living is struggling to breath. One is uncommon and i have no idea where we'll get a replacement. They are refusing to take responsibility. After telling us what a great job he has been doing on the tank and how impressed they were, they are now saying that the tank was a bomb waiting to happen because maintenance hadn’t been done on it sooner. Had they told us of the risk, we would have set up a separate tank and moved the fish once it was cycled to have their current tank cleaned. We were not told of this risk at all. They dosed 8 capfuls of reef calcium into a 13.5 gallon tank. The instructions on the bottle say 1 capful per 20 gallons twice a week, do not exceed 3 capfuls per 20 gallons per day. Calcium overdosing can not only kill fish, it may end up killing the coral and invertebrates in the tank. They told us to dose with nitrofying bacterial by adding an entire bottle to the tank since it was crashing. Instructions say one capful per 25 us gallons. We spoke with a former employee of a local aquarium who told us to NOT do what they said. The websites we checked also said not to do that. She recommended one capful at most since instructions on the bottle say 1/2 capful for our tank size. I am seeking a refund of the payment they charged in addition to the cost of replacing the fish and any future inverts and corals that may die. I have uploaded picture of one of the dead fish, video of struggling fish can not be downloaded but is available upon request. The others were already eaten by the time we discovered the problem.