Reviews
Customer Review Ratings
Average of 1 Customer Review
Want to share your experience?
Leave a ReviewReview Details
Review fromSusan C
Date: 06/21/2024
1 starWe built two homes with Turnstone starting in 2020, until we fired them for breach of contract. We’ve been in the midst of an extensive redo of both houses (with a new contractor) with great financial burden, so I have decided to share my experience with others in hope others will do some due diligence before engaging with them.
The issues are almost too egregious and numerous to note. That said, we have spent over $525,000 correcting the issues created by Turnstone. This does not include things that were unfinished, only done incorrectly. We have estimate it will take another $200,000 to finish the project.
I’m in the midst of arbitration with Turnstone, so you might be asking why I am voicing this concern before things are resolved. Just today I have talked to three people who had similar experiences with Turnstone. It’s not just the workmanship that’s of concern, but the consistent way they’ve not stood their work, gas-light people who had valid concerns, and left clients with sub-par solutions. They want to blame their issues on their clients, or COVID, or vendors, but it’s become so obvious that Turnstone is shaking and jiving in hopes of avoiding the enviable responsibly that comes with living up to their promises.
I hope this helps people ask more questions so they can get a big picture before engaging them.
Turnstone Custom Homes
Date: 06/25/2024
Turnstone’s claims
against the customer, and vice versa, are currently in arbitration. Upon
the advice of counsel, no further response will be given at this timeTurnstone Custom Homes
Date: 06/25/2024
Turnstone’s claims
against the customer, and vice versa, are currently in arbitration. Upon
the advice of counsel, no further response will be given at this time
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.