Business ProfileforDelaware Plumbing Professionals

I hired Delaware Plumbing Professionals (DPP) for a sewage line repair. Three days after their repair, it started raining. Water from their failed repair flooded my basement. The damage was extensive & required professional water remediation and restoration services. A week of industrial fans and dehumidifiers, ServPro’s moisture readings continued to show high levels of moisture. Newly installed carpet and padding had to be completely torn up and removed. New furniture, pillows and linens, never used camping gear, & decor items were a total loss. By the time DPP was able to get out to our house the results of their work was devastating. They told us that the water would continue leaking into the basement until the ground dried out, which our tech said would be at least a week. There was no attempt to try to mitigate damage, divert water, or to show any empathy. We had to dump a shop vac which ran 24/7, every hour in order to keep up with the water coming in. The room was completely destroyed. Multiple calls to the manager, George Keenan, went unanswered and when I was finally reached him, his attitude and demeanor was so dismissive and unprofessional, I was frankly shocked. We spent $5k with DPP and their work resulted in what was described by another plumber as a “catastrophic leak” that flooded my house. A forensic engineer from the highly respected Plick and Associates found “the cement installed by Delaware Plumping Professionals was compromised of weak material and was not properly installed”. He concluded that the “Groundwater infiltrated the basement of the residence as a result of a reported defective/deficient cementitious mortar seal at the subject pipe penetration that was installed by Delaware Plumbing Professionals.” All advised us to refrain from letting DPP attempt to repair their failures as the risk of a significantly worse outcome was too high. We had to hire another company to repair the chaos and mess Delaware Plumbing Professionals caused.