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Business Profile

Online Retailer

Mlouye

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a bag from mlouye.com on March 9th for $526.50. It was back ordered and was expected to be shipped on March 23rd. I emailed the business on the 24th asking for an update and they didn’t respond. I commented on their instagram page about their lack of customer service when someone from their team messaged me on instagram right away and asked for my email to respond to me. I gave them my email. They said they will mail my bag on Tuesday March 28th and it will be delivered by April 10th. I waited to see if they’ll send me a tracking number but nothing so I sent an email on April 1st asking for an update. Another email on the 5th with no response. Finally I messaged them on the instagram account telling them I’ll be reporting them to BBB if I don’t receive my order by EOD April 10th. No response and no bag.

Mlouye is NOT a BBB Accredited Business.

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