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Business Profile

Handyman

Clark's Handy Pros

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Clark's Handy Pros's headquarters and its corporate-owned locations. To view all corporate locations, see

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Clark's Handy Pros has 2 locations, listed below.

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    • Clark's Handy Pros

      20 Queens Way Newark, DE 19713-4108

    • Clark's Handy Pros

      35 Thompson Cir Newark, DE 19711-7110

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/23/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted ******* when my kitchen drain backed up on Friday. He responded and stated he would be out to clear it asap. He did snake the drain and poured acid into the lines. He stated it would be cleared in 4hrs and we wrote him a check for $356. After the 4 hours the drain was not clear and it caused the main sewer line to be clogged. I text ******* multiple times and he assured me he would be out to fix the issue but he would not give me an ETA. The sewer drain backup started late Friday night, I contacted him on Saturday and he did not arrive to my house again until Monday evening around 4pm. He attempted to clear the main sewer line but he did not. He stated he needed to remove the toilet to get to the clog but he left and did not return. He is not retuning any text from me. I had to get another plumber to clear the sewer line.
      My family was left without use of any drains for over 72 hours. We could not use the toilets, washer, showers or sinks. The toilets overflowed twice and caused significant water damage to the bathroom, laundry room and air duck ( there is a floor vent in the bathroom that the water flowed into). I used all my towels to clean up the overflow and had no washer to clean them with.

    Clark's Handy Pros is NOT a BBB Accredited Business.

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