Business ProfileforMarshall Construction, LLC

Extremely poor customer service. Took over a month to get work completed after being told several times that they would start next week. Poor follow thru on email and phone call returns. Poorly written estimate that was misleading in their favor to charge more for the job. Paved over the gas line shut off. Did not properly fix that issue. Left exposed wiring / cables coming out of the asphalt. Cut cable line and tried to blame it on the fact that it had not been marked. Then said it had been marked but that is was frozen. Have pictures of the cable line being marked. Piles of dirt left everywhere. Trash left on the property. Have pictures of poor workmanship. Had shown others the estimate and they agreed that the way it was written makes it easy for Marshall Construction " to bait and switch". Removed a buried downspout without my knowledge and was told it was the incorrect pipe after they laid the asphalt. Would have liked to have known that prior to them paving. Would not recommend at all.

We do appreciate the feedback as we take every instance like this as a chance to improve. We would like to take the opportunity to respond here. While we do regret the inconvenience that the rescheduling of your job has caused, we would like to emphasize on the fact that weather conditions and temperature makes a very big impact on the integrity and durability of the work performed. We would never put a customer in a position of starting a job, leaving it and having to return whenever weather and temperature conditions may subside. Our turn around time for a job like yours is typically 1 business day, sometimes 2 and we and in your case we also had holiday schedules to work around. We do not feel that our team fell short in any of our communication with you as we have several emails, phone calls and even text messages communicating with you promptly on any updates with scheduling and during the time the work was being done. It was until the final invoice was sent, then became overdue that we had not heard from you and there was no communication further from you on any repairs being needed. As for the cable wire, since the ground was hard, it did pull up large chunks of dirt while excavating and a cable wire did get snagged, as we assured you that we would have it accessible for the cable company to repair. These things can happen and as you stated, the utility company did come out to mark the wires but, in that area, it was not marked. We notified you right away about the wire and we also came back out to your home once the work was completed to also address your concern with the gas valve, the very next day. We sent you a picture of the gas valve being fixed, and you did not respond to our message. Marshall Construction is responsible only for the scope of work you accepted and signed for on your contract; the homeowner is responsible for making sure the area of work is clear from anything that could cause a disturbance in the durability and integrity of the work being done. You had a down spout that was not schedule 40 PVC and we are not specialized to replace any pipes that would have caused the asphalt to crack, as we had already spoken to you about in person. We provided the estimate, you accepted and signed the contract, and all work was completed.

For the communication from the company I was always the one who had to initiate anything about scheduling the work and the response was always "next week". For the cable not being marked properly it was as I have photos that the cable company had marked all lines. There was also another wire that was cut and I was not informed of it at all. I had mentioned on several emails and phone calls about exposed wires in the asphalt that needed to be taken care of. The job was not completed since the issues were not taken care of. You told us the cables were left out so that they could be repaired, but photos show none cut cables just sticking out of the asphalt. As for the gas valve, you did not come out the next day but it was several days later and the "repair" was not properly done according to DelMarva power ( we had an inspector out Jan 6th ) you said you had fixed it on Jan 3rd. As for the over due invoice, I was waiting for the job / repairs to be completed before final payment. On January 4th I received a threating email stating if not paid in full by Friday the 6th, you would be back on Monday the 9th to ripe it up and leave it as is. So for the safety of my family I paid the final invoice on a noncompleted / non repaired job. I reached out on Jan 5th concerning material questions and was told that Marshall Construction is no longer doing business with us and no further contact is needed. We had to have another company come out to properly fix the issues we had.