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            Business ProfilePlanet Fitness Newark

            Exercise Programs

            Contact Information

            53 Marrows Rd

            Newark, DE 19713-3701

            Visit Website
            (302) 731-7360

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
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            Business Details

            Location of This Business
            53 Marrows Rd, Newark, DE 19713-3701
            BBB File Opened:
            1/15/2016
            Business Started Locally:
            1/1/2019
            Alternate Business Name
            • Jacta Alea Est LLC
            Business Management
            • Ms. Mary Magee, General Manager
            Contact Information

            Customer Contact

            • Ms. Mary Magee, General Manager
            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/24/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I have called the business several times to cancel my membership that I am not in a contract for but I keep getting told that I have to go to the establishment to cancel the membership but I do not have a car anymore and I can’t physically go there due to transportation issues and the area is not safe so I refuse to put myself in danger just to fill out a paper to cancel my membership, due to this I have lost a lot of money every month paying for a membership I can’t cancel over the phone and can’t go to the actual place so every month I am throwing money in the garbage, I’m not sure what else to do, I just need this cancelled. They are ripping people off with this scheme
            Read 3 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sasoon E

            05/23/2023

            I would not recommend. I walked in canceled my membership on April 15th, was given cancellation document by email that said last day to use club is 4-16-2023 but was still charged. Refunded by my bank, only for club to turn around and charge me in May for same payment. When I asked to be refunded was told billing starts 10th of every month. So it was to late to stop, but manager can refund. I asked to speak to manager was told she would call in 2 weeks. Never heard from her, called again. Was told she will call, never called. I'm no longer interested in using club and would like a refund. Not a good experience in customer service. I would not recommend this club. You cant not just take advantage of your customers like that, charging membership fees after cutting off their club use. I will dispute with bank and report to Better Business Bureau.
            Read 1 More Customer Review

            Local BBB

            BBB Serving Delaware

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