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Business Profile

Computer Software Developers

Emerald Cove Media LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

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Review Details

  • Kaitlyn B

    Date: 03/23/2023

    Fraudulent website. They make it look like it's a government run page just like everyone else has said. It even says.org. It looks just like the passport official website. They make it seem like you are renewing the application when in reality all they're doing is automatically typing in the information into the free application that you can get anywhere and charged me $89 for that. I emailed immediately that I wanted a refund as I felt completely scammed. I want my information completely off this website. It is concerning the amount of personal information this company now has.

  • Ingrid D

    Date: 01/31/2023

    Ingrid D

    Date: 01/31/2023

    No stars. Just nearly got scammed. And unfortunately, like all of the other reviews, didn’t realize it until almost too late. The credit card company didn’t authorize the payment, thankfully, and flagged it as suspicious. My big concern now, is the amount of personal information given. I can only be hopeful that none of the information is used, stolen or sold.

    Emerald Cove Media LLC

    Date: 02/01/2023

    Ms. Ingrid D. cannot be confirmed as a customer nor ever contacting us as we are unable to find the email address provided ([email protected]) in our system. We are a provider of Online PDF Editing & Management services. We assist users in completing their passport documents and reducing errors using our online editor. We also provide detailed information to help users submit their application. We are clear with our service, that our online wizard assists in completing common government forms. As mentioned on our website, free forms are download-ready, along with links to official websites and free forms, from the home page. Our agents are available 5 days a week to handle billing requests and answer any questions our customers may have. Phone (888)-249-9764 eMail: [email protected]

  • Angel B

    Date: 11/17/2022

    Angel B

    Date: 11/17/2022

    I paid $77 for "forms" that are free at the post office. Not to mention giving out my sensitive personal information. I admit, it is my fault for not vetting the site properly before trusting it, but it is disappointing nonetheless. I'll be watching my accounts for fraudulent activity, as I can only assume the purpose of this site is to steal and sell personal information.

    Emerald Cove Media LLC

    Date: 01/05/2023

    Ms. Bosshardt has not contacted us as of this writing, regarding a refund and PII concern, nonetheless, we have gone ahead deleting all related information and issued a $68.00 refund. Depending on the bank issuer of the card, it will reflect on the statement between 5 to 15 business days.. Ms. Bosshardt may visit our Terms of Service (https://passportusa.org/terms_of_service) and Privacy Policy (https://passportusa.org/privacy) pages for better awareness with regard to his PII concern. As a provider of Online PDF Editing & Management services, we take any and all complaints seriously and we respond quickly. We assist users in completing their passport documents and reducing errors using our online editor. We also provide detailed information to help users submit their application. We are clear with our service, that our online wizard assists in completing common government forms. As mentioned on our website, free forms are download-ready, along with links to official websites and free forms, from the home page. We disclose very clearly that we are a private 3rd party website not associated with any government agency or websites. Refunds are issued to customers who request them. We do not sell or transfer data to any 3rd party. All requests for data deletion are honored and done quickly. Our agents are available 5 days a week to handle billing requests and answer any questions our customers may have. Phone (888)-249-9764 eMail: [email protected]

Emerald Cove Media LLC is NOT a BBB Accredited Business.

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