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Find a Location

Family Heating & Cooling, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Family Heating & Cooling, LLC

      11 Hardy Rd New Castle, DE 19720-2324

    • Family Heating & Cooling, LLC

      22 Dunsinane Drive New Castle, DE 19720

    • Family Heating & Cooling, LLC

      182 Airport Rd New Castle, DE 19720

    Business ProfileforFamily Heating & Cooling, LLC

    Heating and Air Conditioning
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Family Heating & Cooling, LLC has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Family Heating & Cooling, LLC

        11 Hardy Rd New Castle, DE 19720-2324

      • Family Heating & Cooling, LLC

        22 Dunsinane Drive New Castle, DE 19720

      • Family Heating & Cooling, LLC

        182 Airport Rd New Castle, DE 19720

      Location of This Business
      11 Hardy Rd, New Castle, DE 19720-2324
      BBB File Opened:
      6/20/2018
      Years in Business:
      8
      Business Started:
      4/13/2016
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Mr. Matthew Kolf, President
      Contact Information

      Principal

      • Mr. Matthew Kolf, President

      Customer Contact

      • Mr. Matthew Kolf, President

      Industry Tip

      BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/20/2022

      Complaint Type:
      Billing Issues
      Status:
      Answered
      I had American Home Shield they sent this company the owner of Family Heating & Cooling come replace my unit I also had to pay this company 1700 out of my pocket. Less an 12 months later my unit started to blow hot air an my pipes were all frozen. I contacted the owner **** Kolf an made him aware of my issue he came out told me my blower had gone bad an it wasn’t party of my warranty an it was gonna cost me 755.00 to replace my blower. I got a 2nd opinion an was shown an informed that my blower was perfect an that my issue was due to a Freon leak. (Which **** told me he topped off my Freon an I watched him carry his Freon tank to my backyard where my ac unit is). But that someone had turned off my ac so there fore the blower wouldn’t work as it was turned off. **** was aware I have cameras all around my property in an out. I told **** that my unit was shut off he said he only turned it off at the thermostat. After I shared the video of where I watched him turn off my unit he then wanted to come repair my unit. I caught him in 2 lies so I don’t want him in or near my home. As he is dishonest an not trust worthy!
      Read More

      Customer Reviews

      0 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Local BBB

      BBB Serving Delaware

      BBB Reports On

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