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Business Profile

Freight Forwarding

Qwintry LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Complaints

This profile includes complaints for Qwintry LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Qwintry LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/02/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired Qwintry LLC to consolidate and ship several electronics purchased on eBay. I paid for their highest-tier insurance and entrusted them to handle proper packing for safe delivery.

      The shipment was created on May 2, 2024, but was only shipped on June 26, 2024 after significant delays. Qwintry even refunded part of the shipping cost due to this delay. I received the package on July 17, 2024, and recorded an unboxing video showing:

      One keyboard missing a key

      Another keyboard completely non-functional

      A set of speakers cracked and crushed

      The damage was clearly caused by negligent packaging: the items were placed loose in the box with only kraft paper for protection.

      Qwintry later admitted that at least one keyboard was improperly positioned in the box, which could lead to damage. However, they denied my insurance claim, saying the products were not in their original retail packaging or with “additional protective materials,” which they claim are required for coverage. These requirements were never clearly disclosed at the time of purchase.

      Instead of offering any monetary compensation for the loss, Qwintry offered me a discount coupon for future services—something I will not use, as I no longer trust their service.

      Resolution Sought:
      I am requesting a partial refund equal to the value of the damaged items, or equivalent monetary compensation, given that:

      I paid for premium insurance and professional packing.

      Qwintry admitted to a packing error.

      The insurance exclusions were not made clear before purchase.

      I have full documentation including:

      Unboxing video showing damage

      Photos of packaging and items

      Correspondence with Qwintry acknowledging the delay and packing error

      I am seeking BBB assistance in obtaining a fair resolution.

    Qwintry LLC is NOT a BBB Accredited Business.

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