Reviews

This profile includes reviews for SchagrinGAS Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SchagrinGAS Company

  1000 N Broad St Middletown, DE 19709-1069

  
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  SchagrinGAS Company

  192 Lake Rd West Grove, PA 19390-8730

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  SchagrinGAS Company

  28265 DuPont Blvd Millsboro, DE 19966-4747

  
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  SchagrinGAS Company

  21332 Cedar Creek Ave Georgetown, DE 19947-6305

  
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  SchagrinGAS Company

  505 Blue Ball Rd Elkton, MD 21921-4856

Review Details

• Review fromLaura D

  Date: 12/01/2023

  1 star
  WE WERE LEFT WO PROPANE FOR THE SECOND TIME FROM SCHAGRIN PROPANE IN in MIDDLETOWN DE.. I AM AN 82 YEAR OLD SR, ON OXYGEN 27-7!!!!! THIS AM MY SYSTEM SAYS AUXILIARY HEAT WAS ON, THEY CAME OUT, FILLED TANK AS I WAS BELOW, 10 BELOW THE RED. I WAS TOLD "YOU HAD NO PROPANE!!!!! IT COST ME AGAIN $1100.00 FOR 246 GALLONS, 4.30 A GALLON!!!! WHO DOES THAT TO THEIR CUSTOMERS?????? NOW 2-3 YEARS LATER, THEY DECIDE TO ADD A MONITOR TO MY PROPANE, AND PUT ON A NEW REGULATOR AS IT WAS TO OLD!!!! WHY WAIT YEARS TO DO THIS TO ME ???? WHY NOT BEFORE SCHAGRIN!!!!! THIS IS NOT FAIR TO THE SR'S THAT YOU DO THIS TOO. YOU ARE UNFAIR AT THIS POINT.!!!!!! I DO NOTTT FORGIVE YOU EITHER!!!!!! 65 IN MY HOUSE THIS AM.!!!!!! I BET YOU WERE WARM THIS AM!!!!!
  MIDDLETOWN DE

• Review fromPeter B

  Date: 09/13/2022

  1 star
  Greetings,
  I read the complaints and reviews about Schagrin after being subject to aggressive and intimidating behavior by them. I was dismayed and shocked by the legal position they would potentially assume if their decision was contested. I had been a customer for close to 40yrs.
  Yes, they will come and place a tank and all the incidentals but they don't tell you the exorbitant cost you'll be subject to, for propane, above other suppliers, as the years go by, and if you want to terminate service it could cost well over a thousand dollars. You can be misguided by their representatives and when they are questioned about the inaccurate and sometimes illegal advice/guidance that may or may not have been acted upon, you'll be asked if you got that in writing exonerating themselves in the process.
  They were not forthright or completely honest with me and then became intimidating. I'm relieved to be released from dealing with Schagrin.
  
  
  
  
  
  
  

  SchagrinGAS Company

  Date: 09/16/2022

  Schagrin Gas appreciates the 35 years you have been a customer of ours and we respect your request to terminate your business relationship with us. With all our customers, Schagrin gas strives for transparency in our policies and procedures, our terms and conditions as stated in our signed gas service agreement, such as the one you signed, and informing customers of the Delaware Liquified Petroleum Gas Container Law (Title 16) and the rules pertaining to gas service agreements (Title 6) of the Delaware Code. You entered into an agreement with us with your signature, acknowledging, understanding and agreeing to abide by the terms of it. To protect our interests, and for the safety of yourself, your neighbors, and anyone within a specified radius of where that tank was installed by us, no one except the owner of the tank may fill, refill, move or remove that pressurized vessel. Our terms are in place to protect the homeowner from any liability and protect our property from being tampered with without our expressed, written consent.
  
  When your account was terminated per your request, we were informed that you violated both your signed gas service agreement, and the Delaware container law regarding pressurized vessels. We have documented you had partially dug out our tank when you first contacted us on August 2, 2022. We advised you on that same day to not continue with any additional digging. The legal position we were in was ignored and you continued to dig up and remove our tank from where it was installed and contacted us on August 26th indicating our tank was in your driveway waiting for us to pick it up. Your admittance to digging up and removing the tank from its location on the property is illegal per Delaware Code and is a breach of your Gas Service agreement contract with Schagrin. You also did not contact Miss Utility for line marking which is also a requirement before any digging to protect yourself and your regional utility companies, including us. Contacting Miss Utility helps prevent the chance of a line break/breach and is for your own safety.
  
  Since you have been a long-standing customer of ours, we opted to not pursue further action against you and only charge our standard pickup tank fee for a tank of that size. This fee is a set amount based on the size of the tank to help offset the labor and equipment charges to pick it up. It is a different fee than if we would have removed the tank ourselves. Since you removed it, it is subject to inspection for damages beyond normal wear and tear, before it is reconditioned. The credit on the account was refunded to you in the form of a check and mailed to your address.
  
  Our internal investigation revealed no instances of misguiding the customer or giving advice that would be illegal. Any special arrangements which contradict our gas service agreement should be documented and signed off by both parties prior to any action. We do not intimidate our customers and we do encourage our customers to know their rights and responsibilities as stated in their signed gas service agreement and in compliance with Delaware law.