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Business Profile

Legal Document Help

Vessel Documentation Portal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Legal Document Help.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter in the mail informing me that my coast guard documentation is expiring and I can renew through their site. I filled out the steps and paid $375 to have them handle the renewal, unbeknownst to me that my husband was already in the process of handling this with the Coast Guard. I immediately sent an email requesting that they cancel my request (I submitted payment and the application for renewal on 7/1, and they debited my bank account on the same day, 7/1) and submitted my cancellation request on 7/2. My application had not yet been processed but I was informed that the fee was non-refundable and I was sent the portion of the application that stated my fees would be non-refundable. The language only says that they are charging me upon completion of my application--which they did not. My application has not been completed and my account had already been debited, so I have asked again for my money back. I have left a voicemail and sent 2 emails but no one is responding. I do not want my application processed and would like my $375 back.

  • Initial Complaint

    Date:05/14/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company uses a website that closely resembles the Federal Government’s Website for documentation renewal. They also send letters reminding you to renew on letterhead that also closely resembles the Federal Government’s Letterhead for documentation renewal. The company charges 3-4 times the amount the Government charges for the same services. I see that many other unsuspecting customers have been ripped off by this company. I’m not sure what can be done but it seems very wrong that they can operate in this manner. I hope the word gets out to prevent others from losing their hard earned money to this unscrupulous and deceitful company. Thank you.

Vessel Documentation Portal is NOT a BBB Accredited Business.

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