Business ProfileforElectrical Integrity

I am writing to express my extreme dissatisfaction with the recent NEMA charger installation in my garage on February 8th, 2024. The experience fell far short of my expectations and caused significant inconvenience and safety concerns. Specific Issues: - Unauthorized Use: Technicians used my personal tools and ladder during installation without permission, demonstrating a lack of professionalism and respect. - Improper Installation: Attempts to use scrap wood and leaving the plug upside-down indicate poor planning, disregard for detail, and potential safety violations. - Safety Hazards: Technicians failed to turn off the main breaker while fixing the upside-down plug, resulting in a loud noise, smoke, melted cable covering, and a final installation with exposed wires further increasing safety concerns. - Time Mismanagement: The initial 2-hour window stretched to 4.5 hours with an unannounced second visit and rescheduled appointments without communication, demonstrating unprofessionalism and disrespect for my time. - Incomplete & Flawed Repair: The final installation left the box loosely hanging, the plug wobbly, and exposed wire ends, prompting me to hire another company for safe repair. Impact: This experience resulted in complete loss of trust in Electrical Integrity's competence and professionalism. I am deeply disappointed by the poor service and concerned about the potential safety hazards. I had to hire a new electrical company to fix all the issues mentioned above. Desired Resolution: I request a full investigation and explanation regarding how Electrical Integrity will ensure such unprofessionalism and incompetence don't plague other customers. Thank you for your attention to this matter.