Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Automation

Blue Sound Technologies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Automation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I engaged with Blue Sound Technologies in January of 2024 when I was originally planning to move to Rehoboth Beach, Delaware. I representative I spoke to at that time was ******* ***** (who has since left the company). I put down a 50% deposit for equipment and installation of equipment at the home I was supposed to move into in May of 2024. Circumstances changed and I did not end up moving, so I asked for my deposit back, but Mr ***** said that it would be possible as the 90 day warranty expired. I asked him to hold the equipment for me until I figured out where I was moving and that I would have him install the equipment at that time. I moved to Houston, TX in October 2024. I told Mr. ***** I would like the equipment installed in my home, but after several weeks of infrequent communication on his part, I told him in January of 2025 that I would rather he just ship the equipment to me and I would have it installed by a local professional. Several weeks of him promising to ship the equipment passed and he finally confirmed he shipped it. I paid the remaining balance for the equipment along with shipping costs. He neglected to provide me with tracking information after I asked several times. After not having received any of the equipment after 2 weeks, I asked him for an update. He then informed me that the equipment was lost in shipment but that he had insured it through FedEx and that he would be able to file a claim. After several emails back and forth he said that he was having trouble filing the claim and that he would ship parts of the replacement equipment as he could out of his own pocket. I received the speakers listed on the attached invoice, but never received any other equipment. After several emails and calls without response, I finally reached the co-owner of Blue Sound, ****, who informed me that Mr ***** had sold his part of the company. I have had almost the exact same experience with **** and have yet to receive any other equipment or refund.

Blue Sound Technologies is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.