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Business Profile

Apps

FJOR Nutrition, Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 29 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have no idea what I ordered and why my pay pal account was charged. Need my money and nothing else!
    Thanks

    Business Response

    Date: 08/26/2025

    Hello,

    We have canceled the user’s subscription to prevent the next recurring payment and issued a full refund of $29.99 USD. The refund invoice has been attached.

    Warm wishes,

    Keto Diet App Team

  • Initial Complaint

    Date:08/21/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged recurring payments through my PayPal Mastercard from May to Aug. I never signed up for this! A lesson in looking over bills before paying, but they owe me $107.60!

    I have used the email address they supplied to other complaints. Hopefully they will refund immediately!!

    Business Response

    Date: 08/22/2025

    We have canceled the user’s subscription to prevent further recurring payments and have issued a full refund. The refund invoices are attached.

  • Initial Complaint

    Date:08/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It appears that a subscription was initiated without my authorization or knowledge. I am a 78 year old lady who has never heard of FJOR Nutrition, Inc. From what I have learned that there have been numerous of similar actions experienced by other consumers.

    Business Response

    Date: 08/15/2025

    Hello, During the subscription purchase process for the Mediterranean diet, the payment screen displayed both the cost of the initial subscription period and the price for subsequent renewals ($59.99 USD per 12 weeks). The subscription was automatically renewed on August 14 as no cancellation request was received. As we see it, the customer successfully logged into the Formula app and used it after purchasing the subscription.

    We have canceled the user's subscription and we issued him a full refund of $59.99 USD. 

     

     

  • Initial Complaint

    Date:08/12/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this at a certain price then was immediately charged up to almost $200. I want to get reimbursed and out of this because I fear I will continue to be charged.

    Business Response

    Date: 08/12/2025

    Hello,

    We have issued a full refund for the customer charges in the amounts of $45, $45 and $89.99 USD. The subscription has been canceled and no more charges will occur in the future. 

    Best regards, 

  • Initial Complaint

    Date:06/30/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I was setting up their payment through PayPal, i got returned to the fjor site to discover it was for recurring payments. I decided to cancel the transaction. I received nothing from Fjor, but they got payment from PayPal. They need to refund me.
    Merchant order ID 1091105

    Business Response

    Date: 06/30/2025

    The refund for the user ******* ******* has been fully processed from our side.

    Warm Wishes,
    Your Formula Team

     

    Customer Answer

    Date: 07/10/2025

    Better Business Bureau:


    I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





    Regards,



    Complaint ID: 23535627




     


     


     

  • Initial Complaint

    Date:06/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not remember ever signing up for this. I am not using it and I want it canceled immediately and refund all my money you took.

    Business Response

    Date: 06/07/2025

    Hello!

    We have completed a full refund of $212.58.

  • Initial Complaint

    Date:06/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 9 I downloaded the Fjor App for Mediterranean diet for $4.95 as advertised. Not 30 minutes later, I got charged $45!! Then on May 16 I got charged another $29.99! All via PayPal. I chose carefully the $4.95 option but it charged me for other options or $80 is a hell of a lot of money for an app that just tracks the food that the consumer has to input. I think this company is scamming people!!

    Business Response

    Date: 06/03/2025

    The user's subscription has been canceled, and a full refund has been issued. The refund invoices are attached for your reference. 

    Best regards,
    Keto Diet App Team

  • Initial Complaint

    Date:05/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They charged my bank account $17.63. They then tried to charge my account $75.00 and sent an email that I would be charged $29.99 each month thereafter. These charges were not authorized. These people have several addresses and various names. Additionally, their website is unsecured. These people are thieves...pure and simple.

    Business Response

    Date: 05/29/2025

    We have canceled the user's subscription and issued a full refund of $17.63 USD.

    Warm wishes,

    The Formula Team

  • Initial Complaint

    Date:05/16/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a trial app from this company. In addition to charging for the app, they scheduled me for some type of subscription and charged me another $45 on my credit card. I see that they have done this to multiple people.

    Business Response

    Date: 05/16/2025

    Hello,

    Thank you for bringing this to our attention. We apologize for any confusion or inconvenience you experienced. The $45 charge was associated with a purchase of our Workbook Bundle, which was included as part of the trial offer.
    We have since processed a full refund for the Workbooks charge. If you have any further questions or need assistance, please don’t hesitate to reach out to our support team directly at [email protected].
    We appreciate your feedback as we continue working to improve our customer experience.

    Warm wishes,

    Your Formula Team

  • Initial Complaint

    Date:01/22/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was on Instagram and saw an ad for a company related to this FJOR nutrition. It was the Mediterranean meal plan or something similar. After answering about 50 questions, I was examining the options and then clicked off of the website without making apurchase. A charge for $89.99 was charged to my husband‘s credit card from this company. I did not authorize this. I contacted my bank and they provided a phone number for this company which is no longer in service. There is no way to contact company. I was on their site on 1/20/25. The charge posted on 1/21/25. I would like a full refund as I did not authorize this charge.

    Business Response

    Date: 01/23/2025

    We issued you a full refund. You can contact customer support through the app or by e-mail [email protected]

    Customer Answer

    Date: 01/29/2025

    Better Business Bureau:


    I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





    Regards,



    Complaint ID: 22844886




     


     


     

FJOR Nutrition, Inc is NOT a BBB Accredited Business.

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