Business ProfileforAmerican Dental Care, LLC

I have worked really hard to have nice teeth, after years of braces and whitening my teeth. I was told I needed a crown on my front tooth due to a crack (that could not be seen with the naked eye, only with a blacklight the provider used). I was assured that the crown would look very similar to my original tooth and would not be overtly noticeable. I had a permanent crown placed on my front tooth from American Dental Care. Apparently it is standard practice to ask patients if the color is right (in multiple light settings) prior to putting the crown in, but they did not do that. It was completely the wrong shade, color and material for a front tooth. I consulted another provider who told me that they used the wrong material for a front tooth, as the material they used looks incredibly "fake" and does not match surrounding teeth. I was also told that because this is a front tooth, they should have discussed other materials that can be used (eMax, layered Zirconia, etc.) rather than just the standard old school materials for back teeth. My original provider never even told me there were other materials, which is both unprofessional and disturbing. I contacted American Dental Care to schedule a follow-up to come into their office and discuss this. I had several appointments scheduled that were all cancelled by them last minute. Every time the appointment was cancelled, a different reason was given. When the appointments were cancelled, they kept rescheduling appointments further and further out. When my initial provider put my permanent crown in, he told me that he would be out of the country for 2 weeks and if I had any issues while he was gone, I could schedule with another provider. When I inquired why the reasoning for my appointments getting cancelled kept changing, the office manager admitted that the provider was still out of the country. The office manager also told me that the provider was having passport issues and was not able to come back into the US and was stuck out of the country. The office manager told me that they were not sure when the provider would be back, so she was scheduling patients out into July. Keep in mind that this is April, so at a minimum I would have to wait 3 months just to be seen and it could be longer. American Dental Care has several other dentists on staff so when I asked to be scheduled with another dentist, they refused to do so. They told me that I had to see my initial provider and would not allow me to schedule with another provider. I expressed my frustration with this, as it is the same dental practice, and they hung up on me. They refused to return any of my calls after that. At this point, I did not trust the work American Dental Care did and filed a grievance with my insurance. American Dental Care is an in-network provider for my insurance so I filed my grievance against American Dental Care. In the meantime, I wanted to have another provider look at my crown and requested that American Dental Care send my records to the new provider. They hung up the phone on me and refused to send the records to the new provider. Therefore, I had to have another x-ray done because I could not get the records from American Dental Care. This other provider also agreed the wrong material, color and shade of crown were utilized. I then received a "finding" from my insurance company who said they also could not review the records from American Dental Care because the provider refused to send them the records. As a patient, it is my right to have access to my records and have them transferred to new offices as needed. In addition, as insurance companies are paying these providers, providers are required to share records with them if I have requested it. And hanging up on people and refusing to call back or allow me to come for a follow-up? Absolutely unprofessional and disgusting. I will now need to spend thousands of more dollars to get a new crown, and will likely need a root canal because of this.