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Business Profile

Online Retailer

Hyprwork LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two rejuvaknee sleeves on August 18th 2023.( for knee pain) One did not work. I was sent a replacement. it lasted three weeks. I asked for refund as I was within the 90 day money back guarantee . They wanted items returned at substantial cost by me. I sent videos of faulty products instead, as I felt they would just throw out the faulty items, why go to expense?. They agreed to this solution. Emails continued. They offered 25% refund. then 25% with two new sleeves. I was not trusting quality, so I asked for full refund. The customer service person, ****, was understanding. She forwarded my request to fulfilment team. Then, emails stopped. they are not responding to my continuing reminders to fulfill their guarantee. My invoice number is #2068 August 17th 2023. They continue to show advertisement on instagram. The return address in California.to send back faulty product is : Retro Bros c/o Anson (ERS)82342, *** ** *********** ***** ***** Fe Springs CA 90670 USA. The rejuvaknee company seems to have a diff address 2803 Philadelphia Pike, Claymont Delaware . [email protected] is the email I have been using to communicate with someone named ****. The last email from her was on Dec 7, 2023 where she said she will request this {that I chose full refund over replacement) to the fulfillment team and that she would get back to me as she has an update. no communication from them since. I continue to reach out to them. of note: phone numbers do not work, unavailable is always the message, or we have no record of your order, explaining there are diff distributors. also, on the review page, a person from the UK actually sent the product back AND still did not receive his refund.. hoping you can help me get my refund. the amount is $134.99 inUS funds. $187.20 Canadian on day of order

Hyprwork LLC is NOT a BBB Accredited Business.

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