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Business Profile

Matchmaker Services

Vida LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Matchmaker Services.

Reviews

Customer Review Ratings

3.5/5 stars

Average of 4 Customer Reviews

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Review Details

  • Review fromDeborah T

    Date: 11/03/2024

    1 star
    Absolutely a scam. They take your money and run. They do not listen to your objections or concerns. I was not matched with anyone in 3 months. They do not have a large list of other Vida members who they can match you with. They force you to sign up with several online dating apps and expect you to get the premium service. Then do nothing constructive with potential matches. They send you to a less than professional photographer and post horrible pictures. Run from them!!

    Vida LLC

    Date: 11/08/2024

    VIDA Select regrets that this client feels our service was a disappointment. That said, it is not accurate to claim she was “not matched with anyone in 3 months.” We undertook a thorough review of this client’s records, which show we facilitated 7 connections for her across various dating platforms, including eHarmony, Match, and Coffee Meets Bagel.

    As our communications and the legal agreement executed before service begins makes clear, our team of experts optimizes and manages profiles on strategically chosen platforms on behalf of our clients. While we usually recommend our clients upgrade each app for optimal use, it is not a requirement unless the platform does not offer a free option.

    In addition, we also have an internal database of profiles from which we can select compatible matches. In this client’s case, she was provided with one internal match from the database that met all of her preferences, but she declined to pursue the opportunity.

    On that note, the client’s Matchmaker informed us that she was more selective than the average client, disapproving approximately 40-50% of the compatible men we presented. Clients typically approve around 80% of their selected matches.

    In our communications with the client, our Client Success Manager reached out on 8/12 to check on her satisfaction, but she did not respond. Feedback is a big part of our process, as we always aim to address client concerns promptly. Unfortunately, we cannot fix problems we are not made aware of.

    Regarding the comment about our photographer, we work with vetted, experienced local vendors to capture the best representations of our clients. We welcome feedback on how we can improve this aspect of our service, and always solicit feedback after each photoshoot. In this case, we did change some of the photos in her lineup at her request to better reflect her preferences.

    While we regret that this client’s experience did not meet her expectations, she did receive 7 matches as well as 1 internal match. Our 82% success rate for clients in relationships after 3 months demonstrates our commitment to delivering results. We sincerely hope that the optimized profiles as well as her professional photos will help her succeed in her dating journey. We wish her the best of luck in her search.
  • Review fromJerry W

    Date: 03/20/2024

    4 stars
    I've had a great experience with VIDA. My matchmaker Jen was out of this world! She's been super knowledgeable, super easy to talk to and has made this pretty easy and fun. The photo division was also extraordinary, they really know their stuff. The technical support was frustrating at the beginning, which is why I didn't give a 5 star rating, the other areas though, have been terrific.

    Vida LLC

    Date: 04/10/2024

    Hi Jerry, thank you for sharing your experience with VIDA. We are thrilled to hear that you had such a positive experience working with your matchmaker Jen and our photo team. Their expertise and personable approach are truly assets to our service.

    We apologize for any initial frustrations with our technical support. Your feedback is valuable as we strive to improve all aspects of our service. Rest assured, we are looking into ways to enhance this area to ensure a seamless experience for all our clients.

    Your satisfaction is our top priority, and we appreciate the opportunity to assist you in your search for a meaningful connection. Thank you for choosing VIDA, and we wish you all the best in your dating journey.
  • Review fromJerry W

    Date: 03/20/2024

    4 stars
    I've had a great experience with VIDA. My matchmaker Jen was out of this world! She's been knowledgeable, super easy to talk to and has made this pretty easy and fun. The photo division was also extraordinary, they really know their stuff. The technical support was frustrating at the beginning, which is why I didn't give a 5 star rating, the other areas though, have been terrific.
  • Review fromDana R

    Date: 01/17/2024

    5 stars
    Navigating the online dating scene was honestly a bit of a nightmare for me. Trying to wade through a sea of potential matches, engaging in endless text chats and barely managing to secure any real dates - it was just too much. That's when Vida came into the picture, introducing me to Simmy. She's been an absolute gem! Simmy really sped up everything, from crafting my profile to working with the Vida team to pick out the perfect photos. It turned the whole experience from stressful to fun.

    Once everything was set up, Simmy and the Vida crew handled all the swiping and messaging that I just couldn't keep up with. It gave me the chance to just relax and focus on my hectic life. Then, things started changing - the messages led to phone calls, and those calls turned into real dates before I knew it.

    The best part? I met someone truly amazing. Things are going incredibly well. I've even gone ahead and deleted all my dating apps. I'm really hoping this is it for me, but if I ever find myself back in the dating world, my first call will be to Simmy and the Vida team.

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