Complaints

This profile includes complaints for GED Testing Service, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GED Testing Service, LLC

  1919 M St NW Ste 600 Washington, DC 20036-3560

• 

  GED Testing Service, LLC

  1155 Connecticut Ave NW Fl 4 Washington, DC 20036-4306

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the *** Ready practice tests and was told that I would have a year to complete the tests. I did not get a year to complete the tests and tried for two weeks to get this situation handled and addressed appropriately. The customer ********************** have been absolutely ridiculous and have not listened to anything being told to them. I have contacted several customer ********************** agents through email, chat and phone. I still have not gotten this taken care of and don't expect it to. Most of the email responses have been the same sentence saying that I have a year to complete the tests. I purchased the tests in Oct. they have already expired and only one test was partially complete only about *************** as I only had a couple hours left to try to do the tests before they expired and was told that was my only option by one of the many customer ********************** agents I have spoken with. Seeing as how ***.com is such a popular site I find it completely disheartening that this company feels the need to take advantage of people trying to get their ***.

  Business Response

  Date: 03/07/2024

  GED Testing Service LLC is a joint venture of NCS *******, **** and the **************** on Education.  ******* Education is an affiliate company of GED Testing Service LLC (GED Testing Service or ***TS).  NCS *******, *** is the parent company of both entities. GED Testing Service is the owner of the well-known *** test, the four-subject high school equivalency exam that is nationally and internationally accepted by colleges and employers.  Individuals must pass each of the four (4) content area tests with a score of ************************************************************************************************************************* which they achieved the passing scores on all four tests (*** Diploma).  Our records indicate that the consumer purchased *** Ready tests using a 50% off promotion, however the consumer only took 1 of the 4 tests and the others are incomplete. We have issued 4 new *** Ready tests via *** Direct.  The consumer can access them directly from their student portal.  GED Testing Service therefore considers this matter resolved and respectfully requests that you close this complaint with notation of proper handling of the underlying incident.

  Customer Answer

  Date: 03/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  
  

• Initial Complaint

  Date:02/02/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased their ***+ program for $389. The program is supposed to include all 4 subjects, a personal *** advisor, study materials, test until you pass, practice tests, and 1-on1 tutoring. I have so far passed two practice tests and real tests. The only emails Ive received from my personal advisor are congratulation emails on passing, I only had access to science study materials and no other materials, and I have never got 1-on-1 tutoring. I reached out asking for a partial refund as I could have got away with buying the practice tests myself for $6.99 per subject and the *** tests for $43.50 which means I could have done this one my own for around $200 (not to mention most *** test centers refund you the money of the test after you pass them). In this economy people are struggling to eat myself included and its robbery to not be able to accommodate.

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a service they no longer offer which was GED+. This meant study material, pre tests, access to an advisor for help and taking the test online unlimited times until I pass. I paid for a full service and now they only offer half the service. They refuse to even give half of my money back. If I would have known they would not allow testing online I would have NEVER spent that much money on studying material when I could have just gone for free! Now I have to go in to test no matter what and I work a full time job! This takes more money now out of my pocket. I have to now take a day off without pay to test at a center because they dont offer online testing! I would now like at least half of my money back.

  Business Response

  Date: 02/06/2024

  GED Testing Service LLC is a joint venture of NCS *******, **** and the **************** on Education.  ******* Education is an affiliate company of GED Testing Service LLC (GED Testing Service or ***TS).  NCS *******, *** is the parent company of both entities. GED Testing Service is the owner of the well-known *** test, the four-subject high school equivalency exam that is nationally and internationally accepted by colleges and employers.  Individuals must pass each of the four (4) content area tests with a score of ************************************************************************************************************************* which they achieved the passing scores on all four tests (*** Diploma). We do not state in our ***+ Terms and Conditions that *** Online Testing is a guaranteed service.  However, since the **************** has restricted Online testing after your purchase and because of your situation, we will honor a full refund as a one-time exception.  GED Testing Service therefore considers this matter resolved and respectfully requests that you close this complaint with notation of proper handling of the underlying incident.

• Initial Complaint

  Date:12/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a GED Ready test and received a receipt but was never given the Ready test. Customer service was in a different country telling me that my email address was not valid. Yet i have had the same email address for over 15 years with no problems

  Business Response

  Date: 12/12/2023

  GED Testing Service LLC is a joint venture of NCS Pearson, Inc. and the ******** ******* ** *********.  Pearson Education is an affiliate company of GED Testing Service LLC (“GED Testing Service” or “GEDTS”).  NCS Pearson, Inc is the parent company of both entities. GED Testing Service is the owner of the well-known GED® test, the four-subject high school equivalency exam that is nationally and internationally accepted by colleges and employers.  Individuals must pass each of the four (4) content area tests with a score of 145 or higher to earn a passing score on the GED® test and receive their high school equivalency diploma from the state in which they achieved the passing scores on all four tests (“GED Diploma”).  We have reached out to the candidate via email to provide resolution to the issue with scheduling their GED Ready test. GED Testing Service therefore considers this matter resolved and respectfully requests that you close this complaint with notation of proper handling of the underlying incident.

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was expecting a refund for services not used and I forgot about it and when I called to notify them about what happened they hang up on me or it rings and rings no answer its been a year

  Business Response

  Date: 10/09/2023

  GED Testing Service LLC is a joint venture of *** ******** ***. and the ******** ******* ** *********.  ******* ********* is an affiliate company of GED Testing Service LLC (“GED Testing Service” or “GEDTS”).  *** *******, Inc is the parent company of both entities. GED Testing Service is the owner of the well-known GED® test, the four-subject high school equivalency exam that is nationally and internationally accepted by colleges and employers.  Individuals must pass each of the four (4) content area tests with a score of 145 or higher to earn a passing score on the GED® test and receive their high school equivalency diploma from the state in which they achieved the passing scores on all four tests (“GED Diploma”). An email was sent the candidate dated October 6, 2023, providing them with two options to rectify the complaint. If the candidate has not done so already, they should respond to the email on how they wish for GED Testing Service to proceed.  GED Testing Service therefore considers this matter resolved and respectfully requests that you close this complaint with notation of proper handling of the underlying incident.

  Customer Answer

  Date: 10/26/2023

  I was told they were sending my refund but never received it .

  Business Response

  Date: 11/02/2023

  GED Testing Service has been in contact with the candidate via email and confirmed a refund will be issued, it could take up the 3-4 business days for the credit to apply.  GED Testing Service therefore considers this matter resolved and respectfully requests that you close this complaint with notation of proper handling of the underlying incident.

  Customer Answer

  Date: 11/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 4 I purchased an online Math test. I started my test way after my original time, approx 9pm and my time was at 8:15pm the first agent xouldnt hear me and I was given circle time for at least 40 min finally was accepted to start. On my second question of the test I asked a question and was told no I cant use a calculator. I said ok never got up nor wemt to get one. On my third question the agent started to demand I show my desktop with my messed up camera that everytime I move it the visual goes away. I explained that if I move it it can go away and Im on a time count. I need to concentrate and not waste time. But the agent ignored me and I decided to quit because I cant take a test like that. That was awful and cringing. I decided to take it from home to be comfortable because I suffer from Adhd and at the center I hear every noise . I quickly sent Ged. Com an email to refund support team and was told to call I called on Monday and no one never came on the phone sent another email and was told again to call. Finally called and the agent wasnt helpful at all she put me on hold for over 15 min and disconnected on purpose. Never got a call back. Sent another email again playing games with me and I replied I want my refund and provoded order number and still to today's date no one has replied. They're the cause if I cant schedule my classes by these Sat

  Business Response

  Date: 09/14/2023

  GED Testing Service LLC is a joint venture of *** ******** ***. and the ******** ******* ** *********.  ******* ********* is an affiliate company of GED Testing Service LLC (“GED Testing Service” or “GEDTS”).  *** ******** *** is the parent company of both entities. GED Testing Service is the owner of the well-known GED® test, the four-subject high school equivalency exam that is nationally and internationally accepted by colleges and employers.  Individuals must pass each of the four (4) content area tests with a score of 145 or higher to earn a passing score on the GED® test and receive their high school equivalency diploma from the state in which they achieved the passing scores on all four tests (“GED Diploma”).  Based on the notes collected by ***** Proctor, the Test Taker was unable to clearly display her desk which we state is required at the onset of the online testing event.  Having a handheld calculator is also a violation as it can store data that may give them an unfair advantage.  The Proctor has the right if they question the surrounding test area to ensure that no writing, recording devices or 3rd parties are present for the exam.  The exam was correctly revoked if the candidate refused to comply with this request.  GED Testing Service will not be taking any further action on this matter at this time. GED Testing Service therefore considers this matter resolved and respectfully requests that you close this complaint with notation of proper handling of the underlying incident.

  Customer Answer

  Date: 09/21/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

  It's obvious GED doesnt take responsibility for the facts that I have provided. Not only did I start 1 hour after the scheduled time but I was inturrupted with false allegation not letting ******* proceed to the second question. I have disputed the charge and my bank will not pay for a srvice that, that should have started at the time stated and further more not even surrendering the services paid for. Making false allegation with No proof is Defamation.

  Complaint: ********

  I am rejecting this response because:
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over 2 years ago, prior to COVID I scheduled all 5 tests through GED.com and paid for all of them. At the time I was with a boyfriend whom I had a bank account with. His name was Primary and mine secondary. The card I used had his name on it. Then COVID hit and everything shut down for over a year. Once everything opened back up I did not have the free time to take the tests I needed to so I had to keep rescheduling them. Also, since then the boyfriend and I broke up, closed joint bank account and moved residence. Upon calling to just cancel and receive a refund first I was told I needed to go to the old bank and get a temporary card which isn't possible, then I was told that I have to reach out to said ex-boyfriend to get his card number for the refund (which he will not give me the funds if it goes to his bank account) or receive a voucher that I will not use because I do not want the services anymore. I'm being told that there is nothing else that can be done even though the request for services was in my name, I am being denied a refund.

  Customer Answer

  Date: 06/10/2023

  I first encountered this issue when I called for a refund on May 25, 2023.

  Business Response

  Date: 07/06/2023

  GED Testing Service LLC is a joint venture of *** *******, Inc. and the ******** ******* ** *********.  ******* ********* is an affiliate company of GED Testing Service LLC (“GED Testing Service” or “GEDTS”).  *** *******, Inc is the parent company of both entities. GED Testing Service is the owner of the well-known GED® test, the four-subject high school equivalency exam that is nationally and internationally accepted by colleges and employers.  Individuals must pass each of the four (4) content area tests with a score of 145 or higher to earn a passing score on the GED® test and receive their high school equivalency diploma from the state in which they achieved the passing scores on all four tests (“GED Diploma”).  Unfortunately, due to legality reasons Pearson cannot apply refunds to a different card. Pearson is willing to apply a refund, however the funds will go back to the card that was used to purchase the exams. GED Testing Service therefore considers this matter resolved and respectfully requests that you close this complaint with notation of proper handling of the underlying incident.

  Customer Answer

  Date: 07/06/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because the matter was not resolved at all. You cannot refund a card that is no longer active. What legality reasons are there? A business cannot keep money when there were not services rendered. 
  
  Regards,
  

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I already took and my passed all my GED tests, however I did so on different accounts. I have submitted a request to merge these accounts, and I was told it would take five days. It has been five days since I was told this and the issue still hasn’t been resolved. I need my results to be on one account so I can get my diploma. I need my diploma in order to fill out some VERY important legal documents. I reached out to customer service again and was told they had no time estimate for when this would get done and they were completely unwilling to help me any further even after I told them about my extenuating circumstances. I’m now filing with the BBB in order to get my case escalated. I really need this to be resolved as soon as possible. 

  Business Response

  Date: 05/26/2023

  GED Testing Service LLC is a joint venture of NCS Pearson, Inc. and the American Council on Education.  Pearson Education is an affiliate company of GED Testing Service LLC (“GED Testing Service” or “GEDTS”).  NCS Pearson, Inc is the parent company of both entities. GED Testing Service is the owner of the well-known GED® test, the four-subject high school equivalency exam that is nationally and internationally accepted by colleges and employers.  Individuals must pass each of the four (4) content area tests with a score of 145 or higher to earn a passing score on the GED® test and receive their high school equivalency diploma from the state in which they achieved the passing scores on all four tests (“GED Diploma”).  According to our records we responded in a timely manner to the consumer's request and the accounts were merged on 4/28/23.  GED Testing Service therefore considers this matter resolved and respectfully requests that you close this complaint with notation of proper handling of the underlying incident.

• Initial Complaint

  Date:04/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took exam on April 15th. Two weeks have been passed. I had to call several times and wrote many emails. They keep lying and still did not release exam results. Should return my money/give me opportunity to take exam again/ or release exam results ASAP.

  Business Response

  Date: 05/31/2023

  GED Testing Service LLC is a joint venture of NCS Pearson, Inc. and the American Council on Education.  Pearson Education is an affiliate company of GED Testing Service LLC (“GED Testing Service” or “GEDTS”).  NCS Pearson, Inc is the parent company of both entities. GED Testing Service is the owner of the well-known GED® test, the four-subject high school equivalency exam that is nationally and internationally accepted by colleges and employers.  Individuals must pass each of the four (4) content area tests with a score of 145 or higher to earn a passing score on the GED® test and receive their high school equivalency diploma from the state in which they achieved the passing scores on all four tests (“GED Diploma”).  There were technical difficulties and unfortunately were unable to retrieve the exam results. The consumer can reschedule at no cost and GEDTS has requested ******* *** to offer the consumer free voucher for their troubles.  ******* *** will reach out directly to the consumer.   GED Testing Service therefore considers this matter resolved and respectfully requests that you close this complaint with notation of proper handling of the underlying incident.

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company just paid yall over $400 for you to help me attain my GED, I am over 40yrs old and trying to take the pre practice tests to see where I place an how much studying I need to do. So today, after years of pain/tears/and trying to get this done I'm actually trying once again. For someone that is 40 and was never taught how to use C instead of F it is EXTREMELY challenging, so today I'm studying the Science section because your site says it's the easiest to do and get back into the groove of things. After doing some studying on it as y'all have set up, I was ready to take the Science 10 question Practice test, when I get to Q4 there is a problem and I don't understand why I got the question wrong or why? It didn't say I could use a calculator so I didn't (we got expelled for not following rules in school) and Q4 asks what is the "average bone density" using the chart, so in my head I added then divided and my answer wasn't on the list. So i just selected one and it was obviously wrong and I didn't know why......then I see a pop up box "ask us anything we're here to help":***** didn't read my question Took 2-3min to give smart "I can't help you" answers.He said he's only there to schedule tests/retests?I repeated my question because it's a practice test, not an actual one...hello!Why is there no help? Your fees' have been paid?I'm over 40yrs old and don't have time for smart*ss people giving flaky fake answers just to get onto the next one or play with his video games, come on GED!!!I'm NOT ONE TO PLAY GAMES i just want to pass this test where's the help?The chat bot box says "Ask us anything" not "ask us anything only about scheduling".I simply want to pass this, but I can't move on until I understand Science Practice Test Question #4.....hopefully I don't have to make a BBB complaint for everything I have a question for, but if ****** your only smart*ss employee get ready for more!****

  Customer Answer

  Date: 05/12/2023

  ********** ********* ******* *********
  ***** ********************* ***********************************************
  ***** **** *** *** **** ** ***** **
  ******** ********
  *** ************************************** ***********************************
  

  
  
  Can you please close this case #********, it has been a few weeks and Ive found my advisor helping me thru this, apparently this person in my complaint was a bot and not the right person I needed.
  Ive since been helped, thank you.
  *********************