Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They didn't pay my payment it been pending since May 27 been emailing no answer yet

  Business Response

  Date: 07/22/2025

  Hello, 

   

  I would like to reopen and address this complaint. HarrisX's financial officer who has been the account holder for this email has been under a prolonged medical leave and this notice went unaddressed. 

  This user has complained that a payout request has not been made since May 27th. The attached paypal_transactions.png shows that we have made the payment to this user on 6/11. We are attaching two additional images that further prove that this request has been paid.

  Please let me know if this can resolve this case. And let me know if further action is needed. 

   

  Thank you,

  HarrisX

  Business Response

  Date: 08/06/2025

  Hello,

  Thank you for reopening and reviewing this case. We appreciate that our rating is listed again as an A rating. However, we ask that you reconsider your closure as "Answered - the BBB has not heard back from the consumer as to their satisfaction with the businesss response, or the business addressed the issues within the complaint, but the consumer remains dissatisfied."

  As the user had been incorrect in their claim that they have not received the payment when in fact they have, there was nothing that we needed to do retroactively to address the complaint. Thus we do not believe that the user remains dissatisfied.

  We will honor all terms with BBB, but we kindly request your reevaluation.

  Thank you,

• Initial Complaint

  Date:01/07/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HarrisX is the developer of the *************** application that allows ************** phone users to earn weekly cash rewards by allowing the application to passively collect information about their phone usage. I have been a ******** user for several years. I have always received payments via my ****** without delay and left positive reviews.After several years of using the app without issues, I am now unable to withdraw the amount that I earned. I have also seen that there have been other users that have left complaints about payment issues on ****** Play. I am concerned that the issue won't be escalated and they will repeat asking for more information.I first contacted ********* customer service on January 1, 2025, reporting that I was unable to cash out my earnings. The same day I received a response from ****** asking for a screenshot of the error.On January 3, I contacted ********* customer service on a update of the issue. ****** replied that the issue was with the withdrawal amount and suggested withdrawing a smaller amount. I encountered the same issues with withdrawing smaller amounts. The next day, January 4, I reached out to ********* customer service to get a status update. ****** again replied, now stating that the latest version of the Telephia app had to be installed and that my payment method had to be up to date. I then ensured my ****** address was current, even trying a different account tied to my email. I also deleted and reinstalled the app, but as soon as I logged in with my credentials, my balance and history was completely gone. Several days later, on January 6, I received another reply from ******, asking for more information and not confirming whether the issue was escalated. I provided the information and also also inquired about the balance and reported that the Telephia app is now reporting errors on not having enough collection data, and that the countdown timer for receiving weekly pay is now broken.

• Initial Complaint

  Date:10/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They owe me money for monitoring my telephone usage.