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Business Profile

Publishers

Amazon Book Publisher

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***************************** vs. AMAZON BOOK PUBLISHING Date of transaction:04/04/2023 Amount of money paid to the business:550.00 (SEE ATTACHMENT)Service:Premium Book Publishing (SEE ATTACHMENT)Nature of dispute:No service delivered Attempt to solve the problem:1) ***************************** attempted to contact AMAZON BOOK PUBLISHING on various occasion since July 12th, 2023 2) AMAZON BOOK PUBLISHING never responded to phone calls via contact numbers that I was given 3) AMAZON BOOK PUBLISHING changed its website sometimes in July 2023 and then disappeared [UNDER MAINTENANCE with red flag that reads "Not Secure"]. (SEE TWO ATTACHMENTS)4) Over the last twelve month, AMAZON BOOK PUBLISHING and its alias have been flagged (Scam Alert) - (SEE ATTACHMENT)5) On June 4, 2024 (14 months after payment), AMAZON BOOK PUBLISHING [*************************** - Senior Project Coordinator] emailed me asking me to contact her. I called ******** (on June 6, 2024) only to be informed that AMAZON BOOK PUBLISHING will not provide a refund.

  • Initial Complaint

    Date:09/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I paid AmazonBookPublisher.net $499 on June 19, 2023 to format a book for me. At the time, I thought it was a service offered by ******, the larger internet company. On July 10, 2023, the purported publisher returned my manuscript to me identical to how I'd sent it, but justified the text and removed pages. They also added months into the PDF, which I did not request. I requested a refund on July 10, and have since been contacting the company by phone and email 1-2 times a week to request my money back. Each time they say they will return the money but they'd prefer a second chance to format the book. Each time I say I'd prefer the refund. Then the money is not returned to my card. My partner died on March 22, 2023. The manuscript is text messages from my late partner. I got the idea from a movie to turn our text messages into a printed book. To have a company mislead me on a project with this sort of emotional weight is heartbreaking. Finally, please note the business is online, it does not have an address. I entered my own address into the complaint form because the system would not allow me to proceed without one.****

Amazon Book Publisher is NOT a BBB Accredited Business.

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