Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told about this duplex due to the fact my son and I have been homeless for so long and with my health issues that is not good for me. Endeavors community was working or still is working with Travis County to house the homeless and so I had signed up for the program back in September. I was told about **************** property in November but the people did not move out until December 3 or 4th but all the while ************** was asking for money. Now the first time I went to go see the property it hadnt been painted or cleaned. ************** asked me when I would like to move in and I told him December 15. I realized I was not gonna have my portion of the money until the 20th of December and I had called and asked him if we could switch the date and he told me no. I didnt pay the $900 until December 21 and at the time I paid that I had set off some ***** and bed bug foggers. When I went back the next day to clean up there were live roaches on the walls that lived through the foggers. At that point I called the maintenance guy and ************** and let them know. The maintenance guy came down to assess the situation. I was not able to move in until December 28 and the duplex still had visible roaches. I moved in December 28 about 6pm after I got off work. I stayed up until 230 am killing roaches and I had to be at work at 7. I texted ************** at 230 am and let him know I was up all night killing roaches I didnt bring, I also texted my endeavors supervisor and let her know what was going on. The roaches didnt calm down until Jan 10 and after. In the meantime my toilet had stopped flushing and when I lifted the back of the toilet it was covered in black mold. I had asked them to replace the tub and sink that was covered in scratches of some type that literally looked horrible. None of these things were fixed and a patch in the ceiling over the tub had not been completely fixed. Jan 20 my upstairs neighbors had got into it with strangers, shots were fired and the men shot at I

  Business Response

  Date: 05/20/2024

  1.)********************************* was an Endeavors tenant.  Endeavors paid deposit and first months rent.  ********************************* paid no deposit or rent as she vacated the apartment in the first month.
  
  ********************************* informed the property manager of some problems with bugs that were immediately resolved in 3 separate treatments.  
  
  Further, dated January 10th, 2024 where ************ conducted an inspection and indicated that all items listed are in working conditions, The apartment passed an independent 3rd party inspection.  Note please that ********************************* signed this inspection form on January 1, 2024.
  
  This independent 3rd party inspection indicated no issues with the apartment and as a result any complaint that ********************************* has is unfounded.  She signed the inspection sheet as indicated below.

  ***********;*********;Jr., Outreach Engagement Specialist for Endeavors stated the following with a matrix of all items he inspected.  He states: "When completing an inspection for a unit, there are several things I look for.   I have attached the items I look for and I have also attached the lead base paint document that all parties have signed. Upon completing the inspection for Unit A at **************, I found that all the items listed to be in working conditions, otherwise I would have failed the inspection.  If you have any other questions, please free to reach out to me or my supervisor, *******************************. 
  ***********;*********;Jr.
  Outreach Engagement Specialist

  The holes in the wall pictures were taken after she had moved in where there was a separate crime incident where ****************** was the victim  Further information can be requested from ************* Department.