Business ProfileforFramebridge

Hello, I submitted three pieces of original art for framing with Framebridge. I submitted my art on 10 August 2022 at the retail store at ************. I was quoted 3 weeks for the work to be done and delivered back to me. When I inquired at the end of August on the status of my order, I was told it "takes three weeks" to get the work done. When I asked for clarification on where my art work was, I was told that they were backed up and could not provide me an estimate as to when it would be done. When I asked if they could share with me when my art was actually received by the studio for work, they could not or would not share that information with me. When I asked them what the average backlog was, they could not share that with me. After five weeks of submitting my art/order, they gave me another ten percent discount. Today is 29 Sep, a full seven weeks after I submitted my artwork, and they still cannot tell me when the studio received my art for work, how long it has been sitting at the studio untouched, when they will start the work, or when I should expect delivery. When I asked for the timeline for returning my art if I canceled my order, I was told a few days. This is horrible. 900 dollars spent should not result in a seven week period of no certainty. Thoroughly disappointed in Framebridge.*******