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Business Profile

Passports and Visas

VisaHero

Reviews

Customer Review Ratings

5/5 stars

Average of 5 Customer Reviews

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Review Details

  • Review fromJAMIE H

    Date: 07/26/2025

    5 stars
    I am OVER THE ***** Thrilled with the services. I did the 2 day expedite process and paid for overnight shipping, and for them to handle the photo needs, etc. I placed the order on a sunday and had to fly to ***** that following friday (less than 5 days total). Shipped the passport off monday morning. They recieved it Tuesday. Got my ********** processed insanely quick, no problems, no delays, no issues, and had it shipped back to me. I asked for the delivery to be changed to the ***** location by the airport, was no problem and I picked my passport and **** up on the way to the airport for check in. Easiest thing to do. 100% worth it with texting availability to the agent. I had no issues with my ***** for China and it was the best experience. Completely worth it for me in 2025.
  • Review fromKelsey S

    Date: 07/12/2025

    5 stars
    Fantastic experience all around. Made the process as easy as possible. Came through with all promises in astoundingly fast time and set my worries at ease. Price to value is exceptional. Would use again in a heartbeat and will recommend to anyone needing to navigate the intricacies of international visas. Thank you VisaHero and Panda!

    VisaHero

    Date: 07/23/2025

    We are happy to hear of your positive experience and are grateful for your recommendation. Thank you for choosing VisaHero!
  • Review fromstan s

    Date: 07/08/2025

    5 stars
    ******* is extremely professional and proficient. They went overboard to help me with my **** application to *****. Whatever the service fee, it is money well spent. If ever I need **** services, I would not think twice about using VisaPro.

    VisaHero

    Date: 07/23/2025

    Thank you for your kind review, we're happy to help!
  • Review fromIan O

    Date: 07/01/2025

    5 stars
    I needed to get a passport within three weeks before a trip to *****, and after searching online, I found VisaHero. At first, I was very skeptical about using a third-party company since I knew it was possible to expedite a passport through the ****. Still, I decided I didnt want to navigate the process alone.I spoke with Panda Manurung, the operations manager, who clearly explained what VisaHero could do for me. He was confident and reassuring, which gave me the confidence to move forward. I paid the fee, provided my information over the phone, and received step-by-step instructions to follow.When I went to the post office on a Saturday, the agent there had never heard of a company offering this kind of service. I called Panda right from the **** location, and he immediately answered and addressed all of the agents questions ***************** my surprise, my passport arrived in the mail within just six days. I was truly impressed. I highly recommend VisaHero to anyone who needs help getting a passport quickly and doesnt want to handle it all on their own.

    VisaHero

    Date: 07/23/2025

    We are pleased to hear of the thoroughness and swiftness that your needs were met. We appreciate your business!
  • Review fromScott S

    Date: 05/20/2025

    5 stars
    VisaHero truly offers exceptional service. Ive worked with ************ providers around the world since 2002, and this recent experience stood out as one of the best. I needed a 10-year multiple-entry China Business (M) **** and spent hours researching and comparing different companies a process that quickly became frustrating.That changed the moment I called VisaHero. The representative I spoke with was professional, polite, and transparent. He provided clear information and, more importantly, the confidence I needed to move forward with them.I began the process on May 12, mailed my passport on May 13, and received it back complete with **** just today, May 20. Im absolutely thrilled. VisaHero (and Panda) exceeded all expectations. I wouldnt hesitate to recommend their services and genuinely enjoyed doing business with them. Ill certainly return the next time I need **** assistance.Well done, VisaHero you truly ROCK!

    VisaHero

    Date: 05/21/2025

    We are pleased to have exceeded your expectations and to provide you with excellent service. Thank you for your business!

    VisaHero

    Date: 07/23/2025

    We're so glad your process was eased by our staff, and happy to hear of your positive experience. Thank you for choosing VisaHero!

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