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Business Profile

Online Retailer

Wrapcurl

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 28th I ordered some hair curlers from Wrapcurl on the website :*********************************** Order #****. I paid $94.50 total. They also have products for sale on ******, and they use an app (****************) to process tracking and keeping track of the ******************* I paid with my card using ***** pay. Immediately after ordering I realized my old mailing address was tied to my card on ***** pay. I immediately reached out the to the company via email with my order number asking that they mail my products to my billing address which was on my order receipt (I also put in a new mail forwarding address with the post office in case they still shipped to my old address). The email was kicked back as undeliverable. I then sent several more emails... all kicked back undeliverable. I found a phone number on their website, and I called that, and it went straight to a voicemail saying the mailbox was full so I could not leave a message. I then sent a text and received no response. I then messaged their business pages on ** and **. No response. I've tried to reach out to this company numerous times and received no response. It also shows that my order never shipped. It is just sitting in the Shop App as pending (the third party they use for shipment) it shows it as having been placed but it is not showing that it ever shipped. This Shop App is the only way I can check on my order. I would still like the products (delivered to my correct address- my billing address). If they cannot get me the products I ordered, then I would like a refund. Summary: I placed an order on May 28th, 2023, have not received my order, it shows it never shipped, I can only access info regarding my order via a third-party app & I am not getting a response from the business. Their contact info is invalid. I need to update my shipping address with them if in fact they are still in business. They have an active website and I still get spam email from this business.

Wrapcurl is NOT a BBB Accredited Business.

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