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Business Profile

Home Care

Philia, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Care.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The complaint here involves inappropriate billing practices of Philia, LLC, **** *********** ******, Washington, D.C. Philia was hired to provide health care services to **** ******* ** ****** and *** ***** ** ****** from January 18, 2022, to May 18, 2022. **. and **** ****** are married and reside in the same household. They are seniors with significant health challenges. *** ****** will be filing a separate complaint. It was determined that Philia would charge ***. and *** ****** a $42 hourly joint rate for services provided and a $21 hourly rate individually. As to **** ******, Philia charged the $21 hourly rate from January 18 to January 21, March 7 to March 10, March 14 to March 17, March 21 to March 24, March 28 to March 31, April 4 to April 7, 2022. But charged the $42 hourly rate from January 24 to January 27, January 31 to February 3, February 7 to February 10, February 14 to February 17, February 22 to February 24, February 28 to March 3, April 18 to April 21, April 25 to April 28, and May 2 to May 5. *** ****** was also billed an hourly rate of $42 for services provided from April 18 to April 21, April 25 to April 28, and May 2 to May 5, 2022. Philia has been contacted regarding the billing discrepancies and for a written explanation. Although there have been verbal discussions regarding this matter which have not resolved the issue, Philia has not responded in writing. **** ****** is seeking a reimbursement of $2500. Philia has provided checks in the amount of $268.00 and $137, without any explanation. However, those monies do not relieve Philia of **** ******'s request for a written explanation regarding Philia's billing in her case and the requested reimbursement.

  • Initial Complaint

    Date:05/16/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    $This complaint involves inappropriate and unexplained billing practices of Philia, LLC, **** *********** ******, Washington, D.C. Philia was hired to provide health care services to **. ***** ** ****** and **** ******* ** ****** from January 18, 2022, to May 18, 2022. **** ****** has filed a separate complaint. Mr. and **** ****** reside in the same household and did so at the time the services were provided. It was determined that Philia would charge **. and **** ****** a $42 hourly joint rate for joint services provided and a $21 hourly rate individually based Philia's fee scale which is attached. However, that agreement was not honored. *** ****** was billed $21 per hour for services provided from January 18 to April 7, 2022. However, a $42 individual hourly rate was charged from April 11 to April 14, April 18 to April 21, April 25 to April 28, and May 2 to May 5, 2022. This billing resulted in **. and **** ****** being billed $84 per hour jointly from April 18 to April 28, April 25 to April 28, and May 5 to May 12, 2022. Philia has been contacted regarding the billing discrepancies and have been asked for a written explanation and for reimbursement of all inappropriate billing. Although there have been verbal discussions regarding this matter, which have not resolved the issue, Philia has not responded to *** ****** in writing or provided adequate reimbursement. *** ****** is asking for a reimbursement in the amount of $1500, which includes the economic and emotional stress that Philia's actions have caused. Philia has issued checks in the amount of $38 and $231 without any explanation. Philia has been informed that those monies do not relieve it of its obligation to respond to *** ******'s request for the monetary reimbursement, a written explanation of its billing practices, and the reason for the overbilling in *** ******'s case. i

Philia, LLC is NOT a BBB Accredited Business.

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