Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Food and Beverage Services

Wok and Roll

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food and Beverage Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov 18, I went to W&R. Had been to W&R three previous times. I made the res for 10:30 p.m. - 12:30 a.m. in the 40-person party room. Upon arrival, I signed the bill for the 2-hour rental, which was $338. We were taken to our room at 10:39. Around 12:50, no one had come to our room to tell us that our time was up and that we either had to leave or we could charge the card on file for another hour. At this time, I left and a small group from our party stayed. Every other time I have been to W&R, an employee always came to notify us that our time had expired or to obtain authorization for the credit card to be charged again. On Nov 19, I realized I left my credit card with the check-in desk and returned to pick it up. I was presented with an extra $169 bill for a 3rd hour. I told the check-in desk that I had only reserved the room for two hours, and that when I left (shortly after our time normally would have expired), no one had said anything to us about leaving/having another hour charged. I explained this, but signed the bill, as I assumed maybe a different person in our group authorized my card. The next day, I checked with every single person in my party, & no one had authorized the 3rd hour. Every other time I've been, an employee told us our time expired, or asked for authorization before charging the card again. I called to request a refund for the 3rd hour on Nov 22. I left the info with a worker, who said a manager would contact me. By Nov 30, I still had not been contacted by a manager, so I called again and an employee said the manager was not there but would call me back. 20 min later, I received a call from a different employee, who was in charge of my room on that night. He said that he had spoken to the manager, who would not complete the refund request. He said another person charged my card, but after I said a couple of times that wasn't true, he admitted it was his fault. Have emailed twice in last 5 weeks for refund, no response from management

Wok and Roll is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.