Reviews

Review Details

• Review fromKristen W

  Date: 05/11/2024

  1 star
  Dealing with this company has been an absolute nightmare. Don't do it. They ship through ****** My order has been stuck in a holding facility for 2 days. I sought reconciliation through Urban Stems, as these orders must be delivered in a timely fashion - not only due to my own personal constraints on timing, but because they're perishable! They offered a credit. I was ok with that until the order still had not arrived on the following day. I called and asked for a refund to my original form of payment, and they claimed that there are "terms and conditions" that state no refunds unless the order is damaged - but apparently, if you never get it, you cannot be refunded. At no point in the purchasing process was I presented with this information. I spoke to three different people. And I don't even know what the quality of the product is like, given the other negative reviews. I want a full refund to my original form of payment, not a credit to buy more garbage from them. Their "Customer Happiness Team" is more dedicated to being a massive headache than actually serving anyone. 0/10.

• Review fromVictoria G

  Date: 04/18/2024

  2 stars
  Product delivered was about 1/3. The size of what was on the website. Complete rip-off.

• Review fromScarlett E

  Date: 03/11/2024

  1 star
  I've placed three separate orders from UrbanStems, and none of them have gone well. The first order was for Mother's Day 2023. I ordered two separate shipments, one for my mother-in-law and one for my mother. The order for my mother-in-law was a succulent in a pot that also came with some candies, one of their gift set options at the time. This arrived, but the message card that was included was printed improperly on the note card and completely illegible.
  
  The next order was for my mother on Mother's Day 2023. It was quite an expensive bouquet, one of the "triple" options. I received an email the day it was supposed to be delivered that it would not be. I had not made any other arrangements for my mother other than this bouquet! I was able to reach someone at customer service, and they advised that they could send another bouquet, but the expected delivery date would be several days later, so I instead asked for a refund and made arrangements elsewhere for a same-day gift. They did issue a refund for the bouquet that did not arrive, and also a partial credit back to my account for the inconvenience.
  
  I waited almost a year to use the credit on the account because I felt that, based on my previous two experiences, I could not trust that a gift from them would be delivered or would be in good gifting shape when it arrived. However, I decided to try them one last time for a friend's birthday. I ordered for delivery a day early in case there were delays or something unexpected happened. I ordered "double" the good vibes with a vase. The bouquet did arrive on the expected day, and yes, they were a bit wilted, but that is to be expected with most flower deliveries. The issue that I have with it is that they clearly sent only a single-size bouquet! My friend sent me a photo thanking me when I received it, and I sent photos from the website back and joked about the expectation versus reality. The bouquets on the site are beautiful but I can't trust that they will arrive.

• Review fromBrittainy T

  Date: 08/09/2023

  1 star
  0 stars if I could! Do yourself a favor, and forget about UrbanStems.
  
  I came across a blog post from a bride who used UrbanStems as a way to ask her bridal party to be a part of her special day. After reviewing the post many times, I was sold! I was so excited to have this be the way I asked my own dearest friends to be in my bridal party. Unfortunately, UrbanStems completely disappointed me. I will never be ordering from them again, and will do my very best to make sure anybody who thinks about ordering from them, is discouraged.
  
  There were a plethora of issues, but my entire explanation will not fit within the word limit here.
  
  The bottom line is that UrbanStems is extremely OVERPRICED and the flowers that do get delivered are POOR QUALITY. UrbanStems is NOT worth the money, headache, or disappointment. They ruined what was supposed to be a sentimental experience for me and my bridal party. Absolutely ruined it.

• Review fromRobert O

  Date: 05/18/2023

  1 star
  They suck, I want to give them a zero. DO NOT WASTE YOUR MONEY OR TIME WITH THESE PEOPLE ABSOLUTELY THE WORST!

• Review fromJennifer M

  Date: 05/13/2023

  1 star
  Zero stars. The delivery was late, and the flowers were broken, discolored, bent & broken, molded, and many just outright dead. My poor mom (who will now not get a Mother's Day gift from me on time) sent pictures of what resembles an old arrangement you would remove from a vase that is destined for the trash.
  
  Begore they even arrived, I reached out via email to tell them that I had specifically chosen a date when I knew someone would be home to receive it and was offered a shipping refund, and the person responding also suggested that a full refund might make things right. I had intended to ask only for the shipping refund...until the dead, mangled flowers showed up the next day.
  
  I followed up with a response to the email asking for the full amount to be refunded, with the images attached, AND requested that they replace the arrangement free of charge. I have not yet received a response. But I did reach out via phone and expressed that the only way that they could really make this right was to replace them in the next 24 hours or for THEM to contact a local florist in my mom's area and get her something before the weekend is over. I was told that that was something they would not do and that the refund was all they could offer me.
  
  I will never ever use Urbanstems again. That was a one-n-done awful experience. Stick with local florists, folks.

• Review fromyelena p

  Date: 05/09/2023

  1 star
  Ordered flowers weeks in advance, for them to tell me they will not be delivered, when i asked for my money back they offered me a store credit. If I can give this business zero starts i would. completely incompetent service, please do not use if you value your money . My moms birthday was ruined.

• Review fromJanice N

  Date: 05/06/2023

  1 star
  Do not buy from them. I paid $171 for an arrangement of 20 peonies. I received 11. Buds.. rubber banded with no arrangement not even in bloom. Complete scam. The arrangement is what i ordered, note the horrible joke of a floral arrangement that was delivered. The vase is mine. The buds showed up in cardboard box

• Review fromJeff C

  Date: 04/13/2023

  5 stars
  I've used URBANSTEMS for years. Great flowers and customer service.

• Review fromSteven L

  Date: 04/03/2023

  1 star
  I sent Flowers to my Mother for her 82nd Birthday and they arrived brown and wilted. i called their Happiness Team 4 times about this and was promise replacement flowers and a full refund due to the fact that i calls may time and nothing was done.
  
  I will never use them again.. Save yourself the heart ache and order from 1-800-Flowers