Business ProfileforSavi

I opened an account with Savi and paid $60 for services that they have not followed through on. During an application process for the services promised, there was a technical issue, and after opening more than 15 tickets between 9/8/22 and 10/16/22 and being promised on 5 occasions for a call back from a project manager who could assist with the issue, I have not been given a resolution. I called on 10/16/22 requesting a refund because SAVI has failed to deliver on its promises or service, and I was told they would have to open yet another ticket. The two tickets that I think are most relevant are the last two opened: #****** (9/30/22) and #****** (10/16/22). The loan forgiveness application process is time sensitive, and they have robbed me of a month to be able to navigate this process and caused unnecessary stress by being an ineffective business. I should have been given a refund right away when I called on 10/16/22 as I was told when I opened ticket #****** that if I didn't hear back, they would honor that request right away, and here I am still waiting for a refund and for them to close my account. In addition to calling, I also emailed for a refund, and was given yet another ticket #******. Their services are terrible! Lots of opened tickets and no follow through for resolutions.