Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was just told after emailing when i seen wallet hub keep requesting my credit information with transunion that they can tell me if there is an account innmy name. I disnt create nor do i use wallet hub an they keep pulling an request my credit report. I asked them to verify there is no account linked to my social name or email i was told they cant do that. I have to create new account with all my information then verify who i am. I do not want to be apart of or forced to create account because they let someone kot me create an account. This is stealing someone identity an they refuse to look at or tell me what is connected to my information an why they keep pulling my report without me telling them to! Last request 7/21/2023 an 7/17/2023

  Business Response

  Date: 08/21/2023

  Hi *****,
  
  WalletHub Help team has already sent you the instructions to follow by email, as it is done in all similar cases, so that the fraudulent account can be identified and closed. These instructions were set in place by WalletHub engineers to avoid deleting actual users' accounts by mistake but also to keep your information secure. Our system is completely safe, through the same 128-bit encryption and SSL that FDIC-insured financial institutions use. Our users' accounts are completely secure against access from anyone, including us.
  
  During registration, any given users information is automatically verified against their ********** credit report. WalletHub cannot check the information filled in by anyone while registering so the possible fraudster had to know all the details from your ********** credit report plus other sensitive information about you in order to be able to set up an account. Because of that, WalletHub is not able to identify possible fraudster accounts. As long as a user is able to pass all security questions asked during registration by **********, the WalletHub system will always see this user as a legitimate person and not a fraudster. Whoever that person might be, he/she will pose as you in the system. The name linked to that account will be yours, the address yours, and so on.
  
  Finally, please know that once you have followed the instructions you received by email, WalletHub will be able to delete the fraudulent account(s) and also blacklist your SSN so that no one else can register with your information.

• Initial Complaint

  Date:07/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a victim of identity theft in the past and noticed that WalletHub has been performing daily inquires on my credit from 7/25/2022 to present(last one done on 7/23/2023). I did some research on the company and it seems that I would have needed to set-up an account by giving them personal information to monitor my credit - which I did not do and have never authorized them to do. I have called the number listed in my credit report (###-###-####) for this company but it is a text line associated with existing accounts and there is no way to talk to anyone. I also called the customer service line found online(###-###-####) but it is disconnected. I also followed-up on the address listed in my credit report(*** ** *** ***, SUITE ***, MIAMI FL *****) but it is a virtual office - again with no direct number to be able to speak to anyone. I have also emailed the company at '[email protected]' with no response and have gone on the website to use the 'frequently asked questions' but with no solution. As you can see, I have exhausted trying all forms of contact with this company and still have not talked to a live-person - or received any type of response. I need this account deleted - since it was opened it fraudulently, then they can delete it and stop hitting my credit report on a daily basis.

  Business Response

  Date: 08/07/2023

  Hi ******,
  
  Unfortunately, WalletHub does not currently offer phone support as this is a free service. Moreover, it is recommended that you do not share your personal information over the phone or by email/mail as that is not safe.
  
  WalletHub Help team has already replied to your email but it seems you didnt receive it. A good idea would be to check your spam folder as well.

  Customer Answer

  Date: 08/16/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  This is not an actual response from Wallethub.  I have not received an email from this company(checked my spam folders) and why didn't they include the email response on here to BBB.  They have not provided any information and addressed my complaint at all!!
  
  Regards,
  
  ***************************
  

  Business Response

  Date: 08/22/2023

  Hi ******,
  
  WalletHub Help team sent you 2 emails on July 28th and August 7th. They also followed up with you today by email if you can check. Here is also their response in case you still do not receive it.
  
  To clarify, WalletHub is not a bank or a lender of any kind. We are a personal finance company, helping our users with free credit scores and reports.
  
  Regarding the soft inquiries you saw as coming from WalletHub, please keep in mind that these have no impact on your score, and are only visible to you. Hard inquiries, on other hand, are when a lender pulls your info after a credit application.
  
  Since you didn't create a WalletHub account, it could mean that someone tried to register with us using your information.
  
  For security reasons, we have no way to look up users based on their name or any other personal information. To be able to find and delete the account that might have been set up using your information, you would need to create a WalletHub account with your email address and verify your identity.
  
  Best,

  Customer Answer

  Date: 09/12/2023

  I responded to WalletHub on 8/25/23 and have been waiting on a response from them - they wanted me to submit my information and open up another account, so they could supposedly close the first account, which makes absolutely no sense!!  I have seen the complaints online where people have seen double inquiries after doing this, since WalletHub did not delete their first or second accounts.  Again, I have requested WalletHub close the FRAUDULENT account that has been opened in my name - they opened it so they should close it -  see response below:

  ****** ******* <*************@*****.com>
  To:**** *******
  
  Fri, Aug 25 at 3:19 PM
  ****,
  
  I have already stated that I was an identity-theft victim, so it would be plausible that someone may have my information - which is the exact reason I am requesting that the fraudulent account - with my information - be closed!!
  
  I am not going to compound the problem by registering for another account and then having two accounts out there and having double hits(whether soft inquiries or not) on my credit report - as I have seen by other peoples' complaints against your company.  Using your company and establishing an a fraudulent account is probably a way for the fraudster to test and continue to use my information - which your company is allowing!!
  
  Then, you also want me to sign-up for a full account as well - ridiculous!!
  
  Thanks, ******

  **** ******* <************@****************.com>

  To:****** *******
  
  Fri, Aug 25 at 2:48 PM
  
  
  Hi ******,
  
  
  I can completely understand your frustration and concern. We don’t want to have fraudulent accounts on our platform either. That's why we want to get to the bottom of this as quickly as possible. 
  
  During registration, any given user’s information is automatically verified against their ********** credit report. We cannot check the information filled in by anyone while registering so the possible fraudster had to know all the details from your ********** credit report plus other sensitive information about you in order to be able to set up an account with us. Because of that, we are not able to identify possible fraudster accounts. As long as a user is able to pass all security questions asked during registration by **********, our system will always see this user as a legitimate person and not a fraudster. Whoever that person might be, he/she will pose as you in our system. The name linked to that account will be yours, the address yours, and so on.
  
  To keep our users’ information safe and avoid deleting accounts, either by mistake or at the request of ill-intentioned people, we do not delete users' accounts unless people properly verify that they are truly who they claim to be. The most secure way to do this is through the following steps:
  Go to ***************************
  Enter your details and verify your information through the account registration process. You should feel at ease about providing your personal information, as our system is completely safe, through the same 128-bit encryption and SSL that FDIC-insured financial institutions use. 
  After your account registration is complete, go to ***********************************
  Locate the ID at the bottom of the page (here’s a screenshot of an example)
  
            5. Reply to this email with the ID that you found there.
  
  Once you give us the ID of your newly-created account, we will find the fraudulent account and delete it from our system within 5 business days, after identifying it. As soon as that’s done, I will follow up with you to confirm that.
  
  Our services are completely free, and as I previously mentioned, will not harm your credit score in any way. 
  
  Finally, to ensure your information is never used again to create a WalletHub account, we can blacklist your SSN in our system. But that requires that you register for a full account as well. If that's what you'd like, please reply to confirm and I will inform our tech team about your request as well.
  
  Best,
  
  Show original message

  --
  **** *******
  Customer Service Specialist
  

  Business Response

  Date: 09/15/2023

  Hi ******,

  
  Identity theft is a very serious matter, and WalletHub treats all similar
  complaints with the utmost precautions and seriousness.

  
  The instructions you received were put in place by WalletHub engineers to
  prevent the accidental deletion of legitimate user accounts while also ensuring
  the security of your information. With your information duplicated in our
  system, the tech team can identify the fraudulent account by comparing sets of
  encrypted information. This is the only method available for locating the
  account in question.

  WalletHub has implemented a strict set of rules and protocols to follow for
  cases similar to yours, all designed to protect your identity. To expedite the
  process, it is recommended that you follow these instructions as soon as
  possible.

  Regarding the other complaints you mentioned, each case was resolved by
  deleting either the fraudulent account or both accounts, depending on the
  individual's request. During the investigation, new soft inquiries may appear,
  as all WalletHub accounts are updated daily. Each update is conducted through a
  soft inquiry, with the credit report being pulled from **********.

  Best regards,

  Customer Answer

  Date: 09/21/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:  Again, it makes absolutely no sense for me to open/set-up another account to delete the fraudulent account - I have never even heard of such reasoning by a company that provides a service.  Your company should have stricter security measures to ensure that people cannot open-up fraudulent accounts in the first place, but then should be able to delete them, if/when you are notified.

  Your company opened up an account with certain information of mine, so find it, and delete it!! 
  
  
  Regards,
  
  
  
  ****** *******

• Initial Complaint

  Date:04/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like many others posting here, I have been the subject of identify theft. The bad peeps have my full name, number, dob, ssn, and address. With that and a fraudulent email account they set up containing my name, they abused many financial institutions as well as WalletHub. Like many other BBB posters noted, WalletHub is running DAILY credit inquiries on me. I have spent time and effort putting in fraud alerts with the credit bureaus, security freezes on accounts, and contacting financial institutions to notify them of fraud. What is different about WalletHub is that they make fighting this virtually impossible. As others noted, the contact phone numbers included in the credit reports do not function. WalletHub does not have a contact number available on their site. You cannot call and speak to anyone. In fact, they only have this web address (****************************************************************************). Interestingly, the process requires sending a password reset to the email address associated with the account. You know, the fraudulent email address I do not have access to or control over! This makes no sense. You will also notice that WalletHub has responded to many of the BBB complaint with if someone unfortunately created a WalletHub account with your details, then there are security protocols that must be obeyed to ensure the account is found and removed. However, WalletHub never makes clear what those protocols are, where to find them, or how to follow them. You will also notice that regardless of their claims of resolving identity theft account issues, most posters have rejected their responses, as those efforts were apparently ineffective. Every other financial institution was able to identify and resolve the current issues by phone and quickly. WalletHub actually seems to be facilitating identity theft activities. It’s no wonder the bad peeps choose to use this service. WalletHub, fix this, it’s either terribly broken or nefarious. Neither is ok.

  Business Response

  Date: 06/19/2023

  Hi ****,
  
  Unfortunately, WalletHub does not currently offer phone support as this is a free service, but there is an email address listed on the website. Moreover, it is recommended that you do not share your personal information over the phone or by email/mail as that is not safe.
  
  WalletHub Help team has already sent you the instructions to follow by email, as it is done in all similar cases, so that the fraudulent account can be identified and closed. These instructions were set in place by WalletHub engineers to avoid deleting actual users' accounts by mistake but also to keep your information secure. The WalletHub system is completely safe, through the same 128-bit encryption and SSL that FDIC-insured financial institutions use. WalletHub users' accounts are completely secure against access from anyone, including the WalletHub team.
  
  Finally, please know that WalletHub can delete the fraudulent account(s) from the system and also blacklist the SSN of the person in question so that no one else can register with their information on the website/app. However, WalletHub cannot control what the fraudster does on other websites or with other companies. As far as WalletHub is concerned, a case gets closed when the fraudulent account is identified and closed and the SSN of the person in question is also blacklisted. However, people do not typically update their reviews/complaints when that happens. This doesn’t mean that WalletHub facilitates identity theft activities nor that WalletHub ignores such complaints.

• Initial Complaint

  Date:03/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not do business with wallethub. I recently found 2 soft inquiries on my credit report that occurred the same time 2 fraudulent applications were submitted. The fraudster seems to have created an account with wallethub, and this needs to be deleted. I emailed the company and have not received a response. There is no phone number listed for wallethub to get this resolved timely.

  Business Response

  Date: 04/06/2023

  Hi ******,
  
  As our Help team confirmed, the fraudulent account as well as your account have been deleted at your request and following your emails that they replied to. They also confirmed that your SSN is blacklisted, so no one will be able to register again with us using your information.

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beginning in February 2023, I began receiving unsolicited e-mails from WalletHub concerning financial information that clearly relied upon my personal data. These e-mails concerned my financial credit history, banking institutions, significant purchases, and information reported to credit bureaus. By definition, this information is considered "personally identifying information" (PII) under several state laws, including my state of domicile. Prior to these e-mails, I have never heard of WalletHub, have never signed up for any of their service(s), have not authorized them to utilize or access my PII. I would like the company to permanently delete all of my PII and cease communicating me in the future.

  Business Response

  Date: 03/20/2023

  Hi ********,
  
  Were sorry to hear about the unsolicited emails you received from us. Our Help team confirmed that they received your email as well. They quickly responded and removed the account from our system. They also sent you a confirmation of the deletion on March 10th. A good idea would be to check your spam folder, in case the email went there.
  
  With that said, we hope that you give us a fair try and close this complaint.
  
  Best,

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a victim of identity theft, so have been monitoring my credit reports carefully. I noticed soft inquiries coming from WalletHub. I did not then know what WalletHub is. Someone had created a WalletHub account using my stolen personal information. They used the fraudulent WalletHub account to get a copy of my credit report. I created a WalletHub account so I could report the fraudulent account. I requested that all other accounts using my SSN be deleted. WalletHub downplayed the situation, saying that a soft inquiry would not affect my credit score. I responded that the soft inquiry was an instance of the identity thief obtaining my credit report, and that they subsequently used WalletHub’s credit card offers to try to open fraudulent credit card accounts in my name. WalletHub once again downplayed the situation, saying that the perpetrator had already had my personal information, which they used to created the fraudulent WalletHub account. That’s true. But WalletHub gave the criminal the ability to obtain updated information from my credit report. So, for example, if the thief obtained my personal information from the massive Equifax data breach of 2017 that exposed the personal information of 147 million people, the fraudster’s inquiry via WalletHub gave them updated information. WalletHub’s cavalier response indicates that they do not take the existence of fraudulent accounts on their system seriously. One could say it makes WalletHub a haven for identity thieves. WalletHub finally reported that their tech department had identified and deleted a fraudulent account. However, soft inquiries continue to come from WalletHub on a daily basis. They aren’t mine. That means that one or more fraudulent accounts using my personal information still exist at WalletHub. I repeat my request: 1. Delete ALL accounts other than mine that use my SSN. 2. Block my SSN from being used in the creation of new accounts. 3. Retain my account.

  Business Response

  Date: 03/01/2023

  Hi ****,
  
  We are sorry to hear that you are a victim of identity theft. Were also sorry that this is how you heard about us.
  
  We pride ourselves in offering 24/7 credit monitoring.For that to happen, your credit report is pulled from TransUnion via soft inquiries whenever your information is updated, regardless of you logging into your account or not. As long as you keep your WalletHub account open, new soft inquiries will show up on your file.
  
  With that said, please note that all your requests have already been met. The fraudulent account has been removed, your SSN has been blacklisted, and your account is still functional.

  Customer Answer

  Date: 03/18/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  Let me reiterate. Through your willful negligence, you allowed an identity thief to create a fraudulent account in my name at WalletHub. (They didn’t even have to know my SSN, just my name and address to get started. In the account creation process, you first ask for an individual’s name and address, after which you helpfully display the last 4 digits of that individual’s SSN and ask if that’s correct. After that you ask softball verification questions that can be guessed at easily. In other words, YOU populate the new account with an SSN — although admittedly you keep it hidden from view, even though that’s irrelevant. The person creating the account doesn’t have to know it or supply it. That’s part of what makes it willful negligence.) Then you allowed that criminal full access to my credit report through your relationship with TransUnion, in spite of the fact that I froze my credit report at TransUnion more than five years ago. Now you indicate that you have an automated process that accesses my credit report on a daily basis. In other words, you are accessing my frozen credit information and providing it to third parties, mainly credit card providers, but who knows who else? Cease.

  Regards,
  
  *************************

  Business Response

  Date: 03/27/2023

  Hi ****,
  
  As our Help team already explained, during registration, any users information is automatically verified against their ********** credit report. The security questions asked are random and come directly from **********. As long as a user is able to pass all security questions asked and fill in the correct information required, our system will always see this user as a legitimate person and not a fraudster. We cannot manually check the information filled in by anyone while registering.
  
  We do not provide your credit report to any third party. Based on the information found on your credit report and also the information you provided us, we match you with offers for credit cards. However, no credit card company has access to your credit report.
  
  With that said, please know that we can close your WalletHub account and that will stop your credit report from being pulled.

• Initial Complaint

  Date:02/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 10, I received a physical letter from **** of ******* informing me of the fraudulent car loan to purchase a 2021 ***** ******** from ************ in my name. This was the first I ever heard about it. I proceeded to freeze and study my credit reports. There were 6 or 7 hard inquiries (fraudulent) on my account, and **** of ******* approved the fraudulent loan. Currently, I'm disputing everything and going through the process. Looks like someone purchased a car on Jan 28th under my name in ********* from ************ in *********** with a real-looking Texas Driver's License, with my name but this *******-American's picture (I am **********). I opened a ******* Police  Report on Feb 15 (Report#: **********). I am currently in the process of filling out all forms and contacting all parties to investigate.Why Wallethub? Studying my Credit Report, I saw frequent accesses to my credit leading up to the criminal's purchase of the vehicle. Attachments will show the daily queries to my credit, thus contributing to my life crisis of identity theft.

  Business Response

  Date: 02/28/2023

  Hi *****,
  
  Were sorry to hear that you are a victim of identity theft. To that end, our Help team emailed you regarding the soft inquiries you saw listed on your credit report. If you dont see any email in your inbox, please also check your spam folder.
  
  Were sorry that this is how you heard about us, and hope to resolve this as quickly as possible.

• Initial Complaint

  Date:01/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just checked my ********** credit score to find that "Wallethub" - a company I have no relationship with and have never set up an account with - has two recent listings on my report for: "Account Review Inquiries", defined as, "The listing of a company's inquiry in this section means that they obtained information from your credit file in connection with an account review or other business transaction with you".WalletHub is clearly being used for attempted identity theft; I am not yet sure if successfully.

  Business Response

  Date: 02/09/2023

  Hi *****,
  
  We're sorry this is how you found out about us, and that you're a victim of identity theft. With that said, please send us an email at [email protected], and well be able to investigate this issue further.

  Business Response

  Date: 02/13/2023

  Hi *****,
  
  Were sorry this is how you found out about us, and that you're a victim of identity theft. The WalletHub Help Team has sent you an email related to your concerns. If you've not seen it yet, please check your spam folder. In any case, if someone unfortunately created a WalletHub account with your details, then there are security protocols that must be obeyed in order to ensure it is found and removed.

• Initial Complaint

  Date:01/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WalletHub continues to check my credit without my authorization. I didnt signup with them in the first place for this. I have told them for months to stop checking my credit and they have not done so.

  Business Response

  Date: 01/23/2023

  Hi ********,
  
  Were sorry this is how you found out about us, and that you're a victim of identity theft. With that said, our Help team responded to each of your inquiries immediately, and worked to resolve the issue. The account has been removed, and we have already sent a confirmation to attest to that.
  
  We hope that you can give us a fair try and close this complaint.

• Initial Complaint

  Date:11/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In mid October of 2022 my Identity was stolen and used to open fraudulent bank accounts and steal money from me. I have completed a police report, FTC report, frozen credit reports with all 3 credit agencies. When I monitor my ********** credit report it shows DAILY soft inquires from WalletHub. I DO NOT have an account with Wallet Hub, I have NEVER authorized them to pull ANY information about me or make any credit inquires. I have attempted to contact them but all phone number I find are none working numbers. The number associated with this business on the BBB site ************ is to an ****** ****** ******* ****** in DC not Evolution Finance AKA wallethub.com. I need help contacting them to alert them that an account has been made in my name using STOLEN information and I would like them to STOP making daily credit inquries.

  Business Response

  Date: 12/12/2022

  Hi *******,
  
  Were sorry this is how you found out about us, and that you're a victim of identity theft. However, if someone unfortunately created a WalletHub account with your details, then there are security protocols that must be obeyed to ensure the account is found and removed. To that end, the WalletHub Help Team immediately responded to the initial email you sent, and is currently working with you to resolve this issue.
  
  We hope that you can give us a fair try and close this complaint.