Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary of complaint:I am sending this CFPB complaint, to communicate shortcomings with the *** process. For example:1.) Difficulty in confirming supporting documentation for ****************** *** request for additional compensation, totaling a little over $20,000 due to *************** EDD freezing my account funds and resulting in an eviction, which I have already uploaded and provided court documents.2.) Lack of clear communication about the third request that was made for precise additional documentation.3.) ***************************** service agents 4.) It is unfair for FTI Consulting to not provide to me, contact information for the *** Review ********** so I can have direct access to the *** Review Team. They have made (3) requests for additional documentation.5.) This (3rd) request for additional documentation does not make any sense, and is very precise, asking me to provide proof of my having at least $1373.42 from an alternate banking source, dating from March 4, 2023 to April 4, 2023, so the FTI Consulting review team can determine if I have been financially harmed, for my additional compensation request.6.) Inability to get questions answered directly from the FTI Consulting review team about precise documentation for my case.This additional third request does not make sense and does not match with my impact start date and ending date. FTC Consulting is doing this to deny my claim for additional compensation due to *************** freezing my ******** account funds during the pandemic. It makes no sense for me to have to provide additional proof when it doesn't make sense. Please see screenshots of **** complaints from individuals experiencing the same experience. FTC Consulting is a third party company hired by ****************FTI Consulting is denying *************** *** individuals claims for the harm that B of A caused.This 3rd request does not make sense, my *** *** claim totals a little over $20,000

  Customer Answer

  Date: 08/15/2025

  **** Lagunga called me this morning , and ask me if it was a convenient time for me to talk I called her last week when the due date was fast approaching she did not return any of my emails or phone calls until finally today August 15th. Way past the due date of August 2nd 2025 she did not help whatsoever and did not communicate I asked her why she did not return the calls she could not give him a response other than an apology which was an acceptable to me the way *************** has partnered with FTI Consulting a third party review company and the way the *************** IRP process is being handled by this company is egregious I have provided more than enough documentation for my claim and yet it was still denied absolutely outrageous and they have the nerve to not be transparent not make themselves accessible but yet make these demands with no accountability whatsoever and no transparency and no assistance and no phone number for me to call directly to the review team. I hope there's some sort of a another lawsuit for the way in which this *************** *** review process has been handled unprofessionally and absolutely outrageous that they reach of trust they cause harm and yet they seem to think that they should be the ones calling the shots when it comes to redress. More corporate greed with no real oversight or accountability this is not done and I do not accept their sham investigation. This is not the end.

• Initial Complaint

  Date:01/20/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FTI Consulting is supposed to resolve issues as a result of the **** judgment against **** of america for access to funds and financial harm it caused consumers of the unemployment benefit cards. FTI has not handled the situation in a timely manner, causing more financial harm to my situation. FTI is to review my case for more compensation and disperse additional payment after its findings with the evidence Ive provided them. FTI has taken months and still has not completed their job. I submitted my request last year 2023 in October, it is currently at the end of January ****. I have filed multiple complaints which they will not provided req. numbers for me to reference nor will they provide copies of my complaints to them. (********************************************************************************************).