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Find a Location

DECA Energy Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • DECA Energy Inc

      4710 41st St NW Ste B Washington, DC 20016-1705

    • DECA Energy Inc

      PO Box 9726 Washington, DC 20016-9726

    Business ProfileforDECA Energy Inc

    Energy Management Consultant
    Multi Location Business

    At-a-glance

    Customer Reviews

    4.67/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    DECA Energy Inc has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • DECA Energy Inc

        4710 41st St NW Ste B Washington, DC 20016-1705

      • DECA Energy Inc

        PO Box 9726 Washington, DC 20016-9726

      Location of This Business
      4710 41st St NW Ste B, Washington, DC 20016-1705
      BBB File Opened:
      2/23/2020
      Years in Business:
      12
      Business Started:
      1/23/2012
      Type of Entity:
      Corporation
      Additional Contact Information

      Email Addresses

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/11/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      With ************** since 7-2020. March 2022 rec'd Deca Energy offer. 3-31-22 Ret'd Auth to go w/Deca. Realized I made mistake on figuring amount (was paying $69/ Deca would be $99). Called & spoke to Rain at Deca on 4-13-22 & advised her of the situation and that I did not want the change to go thru . On 4-15-22 contacted ******** and advised them as well that I did NOT want this change to go thru. Each company is blaming the other for the change going thru. I have paid extra to ******** to get my account with them straightened out and back to the way it was and now I'm getting a bill from Deca for $90 for what they are telling me is gas supplied by them for 5-4-22 to 6-3-22 plus now a late fee of $1.48. On 6-22-22 I called and spoke to Rain and asked to speak to a manager. She advised me that a manager by the name of Amber would call me. As of today 7-11-22 I have never received a return call. Rain (wondering if she is the only person that works at Deca) advised me that I am on a list for Amber to call me (from 6-22-22 ??????). I do not feel I owe them any payment. For a request for the change not to go thru, made on 4-13-22 there is no reason why it couldn't have been done by 5-4-22. Deca says they requested and **** *** didn't put it thru in time and **** *** says they didn't get the request in time to stop the change. But here's me, the consumer, now being told I have to pay the price of their inadequate business practice. I'm in the middle, with no one to advocate for me. The extra I paid on my April bill to **** ***, I just chalked up being the price I paid for my mistake, but now I'm being asked to come up with another $100 for a mistake that I didn't make. I think Deca took their time in putting my cancellation request in, and it didn't get there in time. Or **** *** didn't do their job in time. I do not think I should have to pay this $100.48 to Deca.

      Customer Reviews

      3 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Barbara S

      5 stars

      12/29/2023

      DECA is reliable and affordable. They have been informative when I have had questions.

      DECA Energy Inc Response

      12/31/2023

      Thanks for your positive comments! We're pleased to be seen as reliable, affordable, and informative. Feel free to reach out if you have more questions!

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