Business Profile

Electric Companies

Potomac Electric Power Co.

Complaints

This profile includes complaints for Potomac Electric Power Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

107 total complaints in the last 3 years.
50 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/06/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reached out to Pepco customer service on July 20th to inquire about the amount of my bill because I flipped to solar on May 14th. I was told to download the Pepco app to find that I had a credit of $1,413.53. I asked why they won't use my credit versus having me continue to pay. I was asked if wanted the credit sent to me and my answer was absolutely. I waited a week, went back to Pepco app and the credit was no longer there. Instead, the site shows my bill being adjusted showing that I owed Constellation $858, and I was told i needed to contact them, I did onJuly 20th. Constellation *** called me back on July 27th stating they're still looking into the $858 charge. Called Pepco today and was hung up on by two customer service ***s.
Business Response
Date: 10/21/2024
The following serves as response to Better Business Bureau Complaint #******* regarding ******************** billing concerns for *************************************, which is being worked on. We regret any inconvenience the consumer may have experienced as a result of this matter. Constellation has been the third-party supplier from December 18, 2016 to the present. The consumer is receiving a consolidated bill with Pepco distribution charges and Constellation supply charges. Our records indicate the consumer was issued permission to operate their solar system in May 2024. Bills issued after May 18, 2024 to current should reflect excess generation kWh. However, upon further review, the excess generation kWh was not applied to the account until August 2024. The following corrective action has been taken. On October 21, 2024, the monthly bills from June 2024 to September 2024 for service period May 18, 2024 to September 18, 2024 were cancelled. We are waiting for third-party supplier charges to return so account can be re-invoiced to current. We appreciate the consumers patience and understanding during this process.
Initial Complaint
Date:07/23/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/23/2023, I received a collection notice in the amount of $155.97, from PennCredit Corporation on behalf of Pepco dated 7/10/2024.After being a Pepco customer over 20 years I moved and closed my account around February 2023, I followed up with Pepco to confirm receipt of final payment on my behalf from the State of ********; After becoming disabled. The following payments were made: Electric Arrearage Assistance paid $1419.81 on 2/01/23 and EUSP Bill ******* of $1332.00, was sent on 01/24/23.On 2/07/23, I received an email reply from Mr. ***** of Pepco, confirming payment received and a credit on the account on the amount of $937.93. Also, I moved out of the home February 2023.The last call I made to Pepco regarding this matter; I was referred to Ms. ***** and there was no resolution. No one confirmed the status of all monies received for my **********. ******* email response to me has never been accepted or acknowledged by PEPCO. This $155.97, keeps showing up on my credit report.
Business Response
Date: 08/15/2024
This is in response to the Better Business Bureau inquiry on behalf of ******** ****** dispute regarding the final bill balance of $155.97. Our records indicate Ms. ****** former account at ***************************************************** was closed effective March 30, 2023. To assist in addressing Ms. ****** billing concerns attached is a billing/payment statement from August 3, 2022, to March 30, 2023.
On March 6, 2023, we issued a March 2023 bill total amount $523.52 due by April 5, 2023. This bill consists of a past due balance of $966.07, an Office of *********** program (****) debit adjustment for $708.26 minus an Electric ***************** Program (EUSP)payment of $1,332.00, $59.02 plus a current electric charge of $240.21 (service period from February 3, 2023, to March 2, 2023). Please note, the **** applied a debit adjustment of $708.26 to Ms. ****** account on February 27, 2023. Ms. ****** will need to contact **** at ************** for an explanation for the debit adjustment.
On April 4, 2023, we issued a March 2023 Final Bill total amount $155.97 due by May 5, 2023. This bill consists of a past due balance of $523.52 minus an EUSP payment of $59.02, payments of $283.31, $240.21 plus a final bill electric charge of $214.99 (service period from March 3, 2023, to March 30, 2023). No payment was received. On September 5, 2023, the final bill balance of $155.97 was referred to a collection agency.
Customer Answer
Date: 09/01/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22034786

I am rejecting this response because:
Pepco refuses to acknowledge receipt of the email response to MY inquiry from Mr. ******************* style="font-size: *****rem;">re: Both payments being received & processed on behalf of my account.
An attachment of the emailed screenshot was included in my initial complaint.
I received from Mr. ***** on 2/7/23 @ 11:20am, confirms a credit in the amount of $937.93. In fact, I no longer lived in the home the beginning of February 2023.
When the final bill was received, I immediately contacted Pepco and Energy Assistant. And its been a back-and-forth situation ever since.
Per Ms. ***** of Pepco, the credit balance would not be applied unless I opened a new account or was transferring my service. However, I no longer live in an area serviced by Pepco.
Per my initial complaint,
I also provided the proof of both Agencys pledge amounts which were attached.
In response to the Pepco reply, I have contacted the Energy Assistance programs and was advised that no adjustments were made.
Therefore, the screenshots provided from their website showing the amounts pledged were accurate.
The fact that the response indicated my ********* bills; proves exactly why the amount pledged on my behalf was made, after becoming disabled and having to retire.
Regards,

******** ******

Business Response
Date: 10/17/2024
We regret that our previous response to the Better Business Bureau inquiry on behalf of ******** ****** did not satisfactorily resolve her final bill concerns. As stated, Ms. ****** former account at ***************************************************** was closed effective March 30, 2023.
On March 6, 2023, we issued a March 2023 bill total amount $523.52 due by April 5, 2023. This bill consists of a past due balance of $966.07, an Office of *********** program (****) debit adjustment for $708.26 minus an Electric ***************** Program (EUSP)payments of $1,332.00, $59.02 plus a current electric charge of $240.21 (service period from February 3, 2023, to March 2, 2023).
As indicated, the **** applied a debit adjustment of $708.26 to Ms. ****** account on February 27, 2023. Ms. ****** will need to contact **** at ************** for an explanation for the debit adjustment.
On April 4, 2023, we issued a March 2023 Final Bill total amount $155.97 due by May 5, 2023. This bill consists of a past due balance of $523.52 minus an EUSP payment of $59.02, payments of $283.31, $240.21 plus a final bill electric charge of $214.99 (service period from March 3, 2023, to March 30, 2023).
On September 5, 2023, the final bill balance of $155.97 was referred to a collection agency.
After further review, our position remains the same. The final bill for $155.97 is due.
Customer Answer
Date: 02/03/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22034786

I am rejecting this response because:
In response, I have reached out to OHEP, most recently today and spoke with representative ******. She has submitted a Work order investigation to be performed and for me to allow 15 days for them to investigate.
Per **************** never heard of a debit adjustment being done after payment has been issued. Which is the same thing I was told the first time I contacted them.
Screenshots attached in my initial complaint came directly from the **** website, confirming payments.
Pepco has never acknowledge the email sent from ********************* the credit amount . (attached in my initial complaint)
Also, I received a voicemail following up from a Ms. ****** of Pepco to confirm.

Regards,

******** ******

Business Response
Date: 04/03/2025
This is in response to the Better Business Bureau rejection dispute submitted on behalf of ******** ****** regarding the **** debit adjustment for $708.26 and remaining final bill balance of $155.97 at ***************************************************** that was closed effective March 30, 2023.
We regret that our responses did not satisfactory address Ms. ****** concerns regarding the Office of *********** Program (****) debit adjustment for $708.26 applied to Ms. ****** account on February 27, 2023. There is no record of the **** office contacting Pepco ***************** regarding the debit adjustment for $708.26. Is it possible for Ms. ****** to provide a copy of ****** **** work order investigated findings for the debit adjustment applied to her account on February 27, 2023. In the meantime, our position remains the same, the outstanding final bill balance of $155.97 remains due.
Customer Answer
Date: 04/11/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22034786

I am rejecting this response because:
The OHEP investigation dated for February 2025; has not been received and I dont know the results.
Meanwhile, if Pepco is not willing to reach out to confirm the investigation status, I will continue to wait for the results and follow up with OHEP.
I provided the date and name of the person I spoke with.(I was not given a last name)
Until the investigation has been completed, and I am provided the results from OHEP, I have read Pepcos response.
Regards,

******** ******
Initial Complaint
Date:07/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On the night of 07/03 during a heat wave, our ac suddenly stopped working. Thinking it was an ac issue, we called an hvac repair service the next day only to be told there was very little power coming into our unit, and that we needed to contact Pepco. After reporting an outage Pepco sent someone over a few hours later and confirmed an issue with their lines and provided a backup generator in the meantime until they could get the lines fixed. Well yesterday (07/10) someone came over to mark the lines and opened the underground access to the power WITHOUT fixing anything, and we lost power again, during yet another heat wave warning. Repeated the outage immediately, and some rude lady called to confirm and said a crew would be dispatched. Well we checked the status all night only to see our power restoration time keep getting pushed back to eventually 3am. Had to open the windows to sleep and luckily one fan still works. Of course, no one showed up, and now the restoration time is 8am. I work from home and not only is this not possible with the WiFi down, my laptop isn't charging either. On top of it all I have a 6 month old, and it's been uncomfortable enough for him as is. What's most infuriating about all of this is that clearly someone from Pepco messed up, yet instead of rectifying your mistakes immediately, your customer service is rude and your crew is taking thier sweet time while your customers and a baby has to deal with a heat wave with no ac. DO BETTER.
Business Response
Date: 07/31/2024
The following response is to the customers slow restoration complaint for the service location ************, ********.

Our records indicate that service was restored on July 11, 2024, at 4:34 PM.

On July 12, 2024, repairs were made on Ms. *** lawn.

We appreciate Ms. *** feedback which will be shared with the appropriate departments and will aid in improving customer service and communication.

We are sensitive to the problems any loss of power presents to our customers and are committed to providing safe and reliable service. We want to apologize for any inconvenience this outage may have caused ********.
Initial Complaint
Date:07/04/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 26, 2023, we got credit of $1,440 from the Govt to help with our electric bill. Every bill after that, it deducted $120 from this credit. However, the credit was only applied for 9 months which total was $1080. There was still $360 credit left on the account.We want ********************** to credit back $360 back to our account.
Business Response
Date: 08/02/2024
Please see attached for the utility's response.

Warm regards,
******************;
Escalated Investigations Representative
Customer Answer
Date: 08/08/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ***************

Customer Answer
Date: 08/22/2024
Until today 8/22, the issue was still not resolved as been told by Pepco.
I got another credit of $996.00 on 2/23/2024 from Home Energy Program, but Pepco still did not apply the credit to my bills. I have to pay full bill even though Home Energy Program gave me the credits.
Business Response
Date: 10/24/2024
Please see attached.
Initial Complaint
Date:06/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Name is **************, Account # is ***********, and address is ****************************************************. I made a payment of $601.95 on my account on 03/11/2024, and after covering the balance on my account, it resulted in a negative balance of $483.49 to needed to be refunded since the account is now inactive. Pepco claimed it issued a refund check of $483.49 in April but I did not receive it. So pepco put a stop payment on the check and claimed pepco was going to issue a check which has not been issued since April. I requested that Pepco issue a refund to me immediately with a trackable shipping method or issue a refund electronically.
Business Response
Date: 06/27/2024
The following is in response to BBB#******** regarding ************ request for a credit balance refund in the amount of $483.49 for service location ******************************************************************************************* We regret any inconvenience the consumer may have experienced as a result of this matter. Our records indicate on June 4, 2024, check number ***** was issued for $483.49 and mailed to the updated mailing address of ********************************************** This check has been paid. We appreciate the opportunity to respond.
Initial Complaint
Date:06/01/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We installed solar panels in our home in November 2023. Since it was winter I assumed that bills were still just expensive because our energy production was going to be less than our use over the winter with short and cold days. However, we recently received a bill for the period from April 4-May 3rd for $136, which seemed surprising because I check our daily energy expenditures on the Pepco Detailed Use portal. If you look at the bill from this period, we were charged for 635 kWh of total energy use. However, if you look at our excess production from solar (and confirmed from looking on the Pepco Detailed Use page), we actually produced 408 more kWh that we used for that period. I subsequently pulled up every bill that we received since getting the panels installed, and realized that Pepco has just been charging us for the total kWh used, without subtracting our solar production. Thus we have been overcharged by hundreds of dollars in energy bills over the last 6 months. I recently called Pepco to resolve this and was given an email address for GPC Billing, who I emailed with no response. I subsequently called again and was told that they would freeze my account, but I've received no emails confirming this. I would like a refund for the billing overcharges over the last 6 months, and assurance that Pepco will appropriately subtract my solar production in future bills.
Customer Answer
Date: 06/24/2024
--------- Forwarded message ---------
From: ***************** <****************>
Date: Mon, Jun 24, 2024 at 2:46 PM
Subject: Re: You have a new message from the BBB of ******************* & ******************** in regards to your complaint #********.
To: Better Business Bureau <*********************************>

Hello,

The company has resolved this complaint and issued a refund, thanks.

Best,
****
Initial Complaint
Date:05/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to resolve this issue since January, and after many calls and being hung up on, and no one actually helping me, here I am.In January, I received an astronomical bill from Pepco. I live in a small condo unit and there is no way I have consumed $375 worth of electricity in one months time. Regardless, I called Pepco to understand these charges - they had no answer but sent a 3rd party vendor to my home to ***** my electrical usage. Please understand, I have lived in this same condo since May 2020, and my electric bills ranged b/w $75 - $150/month. Which is still high, but no obscene.The consultant came in and found no reason for the bill to have spiked so high.I followed up with Pepco and they had no information.I've called several times and they keep telling me I'm on a payment plan, which I did not sign up for, and that I have an overdue balance. Yes, I understand. However, until someone can explain to me why several of my bills, including Jan 2024 were so high, I will only pay a portion.Again, I would gladly pay this bill if someone would explain WHY my bill went up 4x my normal amount, and why suddenly it's back to normal.Additionally, others in my community pay no where near what I pay. And I solely use Pepco, no other vendors.Thank you for your time,***************************
Business Response
Date: 06/19/2024
Good Afternoon,
The attached email response was provided to ******************** today to include the 2 referenced billing statements. The meter was tested today and tested accurately. I spoke with ******************** today to advise her of my email response and to call me if she has any additonal questions or concerns.

Sincerely,
*********************
Escalated Investigatons Representative
Regulatory Customer Relations -**********************
************

Customer Answer
Date: 07/01/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 21757009

I am rejecting this response because:
This issue has not been resolved. It is still a work in progress.

Regards,

*******************************
Initial Complaint
Date:05/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/16/24, I learned from a debt collector that Pepco alleged that I owned it $391.14 for the utility service they provided at ******************************************************, starting from 7/17/19. I have never lived there or been there. I do not know anyone at this address, either. I talked with a representative at Pepco over the phone. I formally informed him that this had nothing to do with me. The representative asked me for my passport number for verification, as someone used my name and a passport number to open an account with **********************. I declined his request as I had no reason to release my personal identification information to Pepco. Then the representative asked me to go to a police office for an official report on my own charge that I was a fraudulent victim. I declined his request again as I did not want to use my time and money to fix their mistake. The representative told me that Pepco would open an account as long as the customer provided a name and a passport number (or a drivers license number). In my take, if ********************** accepts the risk to open an account to an imposer, they should accept the loss in their business. The victims like me have no obligation to spend their own time and money to prove their innocence. I would like Pepco to accept their mistake, stop requesting additional materials from me, and close this case against me.
Business Response
Date: 06/12/2024
Our records indicate, on July 17, 2019, we process a move in order in the name of Wanting ** at ********************************************************** A passport number and telephone number were provided. Subsequent monthly bills were rendered from July 17, 2019, through July 12, 2020. There was one payment receive on February 5,2020. On July 13, 2020, we issued a July 2020 total final bill in the amount of $391.40 due by August 3, 2020. The bill consists of a past due balance of $550.07, minus deposit interest applied of $1.51, a deposit refund applied of $170.00 plus a final bill amount of $12.84 (service period from July 2, 2020,to July 12, 2020). On November 23, 2020, the final bill was referred to a collection agency. If Wanting ** feels this is a case of identity theft or a fraudulent victim, we will need a police report as proof to prove the account was established in their name in error.
Business Response
Date: 07/01/2024
On 06/12/2024, the original attached response was email to the BBB addressing the customer final billing dispute. Our records indicate, on July 17, 2019, we process a move in order in the name of Wanting ** at *********************************************************** A passport number and telephone number were provided. Subsequent monthly bills were rendered from July 17, 2019, through July 12, 2020. There was one payment receive on February 5, 2020. On July 13, 2020, we issued a July 2020 total final bill in the amount of $391.40 due by August 3, 2020. The bill consists of a past due balance of $550.07, minus deposit interest applied of $1.51, a deposit refund applied of $170.00 plus a final bill amount of $12.84 (service period from July 2, 2020, to July 12, 2020). On November 23, 2020, the final bill was referred to a collection agency. If Wanting ** feels this is a case of identity theft or a fraudulent victim, we will need a police report as proof to prove the account was established in their name in error.
Customer Answer
Date: 07/05/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 21723675

I am rejecting this response because: I called the service provider, Potomac Electric Power, about this matter. It turns out that they are looking for someone else, whose first and last names are identical to mine. My passport number and phone number do not match those on their profile. They do not have the *** of their client.
I have never had business with them. It is ridiculous for them to demand me to provide a police report. I do not have such an obligation. If they continue this practice, I will treat it as a harassment.

Regards,

Wanting Li
Business Response
Date: 07/24/2024
We regret our previous response did not satisfactorily resolve Wanting ** final billing concerns at *********************************************************** As stated, a passport, telephone number were provided as well as on February 5, 2020, a payment for $677.72 was paid on the account. In order to resolve this matter, we will need a police investigative report from Wanting ** as proof of identity theft or fraudulent victim that this account was establish in their name in error.
Initial Complaint
Date:05/04/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against Exelon Corporation, doing business as Pepco, due to their failure to process a refund for a $5 dishonored payment fee as promised, causing undue stress and inconvenience.Details of the Incident:Date of Incident: April 23, 2024 Account Number: ************* Service Address: ************************************ Reference Number for Dishonored Payment Fee Refund Request: ********** Reference Number for the Call: ********** Call Details: Call made to Pepco's hotline at ************ from my cell phone *************) on April 23, 2024, between approximately 3:01 PM and 3:15 PM ET.During the call, I spoke with a representative named ******************, who assured me that the $5 fee would be promptly refunded. This fee was mistakenly applied due to an incorrect designation of my account type (checking instead of savings), despite the payment details being correct.Expected Resolution:It has been over two weeks since the commitment was made, and the refund has yet to appear on my account. This delay is unacceptable and not in line with the assurances given by ****************** during our conversation. I expected better service from Pepco, especially considering the clear error on their part.I am requesting immediate processing of the $5 refund to my account, and I would appreciate confirmation of this action in writing. If this issue is not resolved promptly, I will consider further actions, including but not limited to legal recourse and escalating the complaint through additional consumer protection agencies.Attached Documentation:I have attached a copy of the bill related to this complaint and will include the same documentation in my complaint to the Better Business Bureau.Thank you for your immediate attention to this matter. I expect a prompt resolution and look forward to your timely response.
Business Response
Date: 05/14/2024
This is in response to **************** inquiry regarding the assessment of a return payment fee of $5.00 to his account. Please express our sincere apology to **************** for any inconvenience or frustration this matter may have caused. A request was submitted to waive the fee for $5.00. On 05/10/2024, the return payment fee for $5.00 assessed to **************** account was waived resulting in the April 2024 bill amount of $131.44 being reduced to $126.44. A $5.00 credit adjustment will appear on **************** next bill for May 2024.
Business Response
Date: 06/03/2024
On 05/14/2024, we responded to **************** inquiry regarding the assessment of a return payment fee for $5.00 to his account. As stated, on 05/10/2024, the return payment fee for $5.00 assessed to **************** account was waived resulting in the April 2024 bill amount of $131.44 being reduced to $126.44. We indicated; a $5.00 credit adjustment will appear on **************** next bill issued for *** 2024. On 05/21/2024, we issued a *** 2024 total bill amount of $213.57. The bill consists of a past due balance of $131.44, a late payment charge of $1.27, a cancelled return check charge credit of $5.00- and a current electric charge of $85.86. Please note on the *** ***** the late payment charge for $1.27 was deducted from the credit of $5.00- reducing the credit to $3.73-. However, we waived the late payment charge for $1.27 that adjusted the *** 2024 bill from $213.57 to $212.30. On 05/31/2024, we received a payment for $212.30 reflecting a *** 2024 bill zero-balance due. Again, we apologize for any misunderstanding regarding the issue concerning the waiver of the $5.00 fee.
Initial Complaint
Date:05/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
And not only have I repeatedly continue to call Pepco as a company on the error on my bill for over 6 to 7 months ago. Now it seems as I Continue to call them spoken with the higher up ***********************, one of the supervisors in the ***************** as well as numerous of workers **************** ************** is having to work on my account as I just found out she was promoted but what does it have to do with the corrections or should I say incorrect have not been fixed as of yet. Also let me mention this collectively just got off the phone at the call them back just to make sure everything is moving forward spoken to ****************, who was really real nauseous & trying to be smart. I recorded the entire call. But even asked her if she could, please transfer me ****************. And even though none of this shouldve been allowed to happen, Im repeatedly being thrown under the bus. Its like my concerns dont matter. All I wanted for them to do is fix my bill as I was told back then and continue calling them for months down the road in another year 2024 when this originally started 2023 I believe if Im not mistaken around October November. I immediately informed him of this since then & have continue repeatedly or collectively tried to have them to fix these errors reflecting on my bill itself. I continue doing my part. And all that I actually wanted is for them to do their promise why removing incorrect portion showing on my bill itself. As I continue doing my part, what is asked for me to do even though Im not receiving any correct bills it makes it looks like Im laying bills, which I am not. So once again If yall you all could kindly make certain that everything is getting the proper attention but getting fixed so I can see the right amounts on my behalf. also, my bill was brought down to $60 like I asked for them to do there job no more or less than. As it shouldnt be taking him this long to fixed but correct with the proper adjustments on the bill itself thanks in advance.
Business Response
Date: 05/20/2024
Good evening,
Please see attached for the utility's response.
Warm Regards,
******************;
Escalated Investigation Representative

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