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Business Profile

Digital Marketing

Creative Analytics DC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to cancel the subscription before with them. The company charged me again and within minutes of them charging me, I proceeded to cancel the subscription again. I reached out to customer service and was told that there are no refunds. I decided to cancel last quarter as there isn't any reasonable benefit to their product/service and was dismayed that I was charged again. The representative stated via email that I must not have completed their 3 step cancellation process and that I should do the cancellation on my desktop, and not my cellphone. I informed the rep that customers should not have to navigate and inherit an unreasonable burden when it comes to their cancellation process. The response is as follows:"There are 3 stages when canceling a subscription from your account. You may have missed the last step where a pop-up message appears on your screen asking you to confirm the cancelation. To prevent this from happening again, I suggest logging in to your computer as it has a bigger screen rather a mobile phone when processing the cancelation. You may follow the instructions I sent in my previous reply to not miss any of the procedures. Hopefully, this helps clarify but please let me know if there's anything else I can do for you."

  • Initial Complaint

    Date:04/25/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told about this service that I would receive a credit limit of $12,000 reported on my business credit account so it would improve my new business credit account. And this is what they advertise but after paying $149.00 monthly for about a year I never saw my business credit account show this advertised business line of credit, or anything at all. I contacted support many times to ask why it hasn't popped up but they said it could take up to 3 months after the first payments but to no avail. It has been since early 2022 and I still haven't seen anything I have canceled after a year of using their service. I cannot recommend their service until I see this credit account appear on my business credit report as they advertised. But at this point I would like a refund for their falsely advertised "$12,000 credit limit reported to my business credit account"

Creative Analytics DC is NOT a BBB Accredited Business.

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